High School Customer Service
Resume:
High School Diploma
Norwalk High School
Norwalk, CA
Associate of Science -
Pharmaceutical Sciences
Cerritos College
Norwalk, CA
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable Server offering 15 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Food Prep Cook
El Pollo Loco Temecula, CA
MARIA ”
CASTELLON
CONTACT
*************@******.***
Temecula, CA 92591
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Fluent in Spanish
• Problem-solving abilities
• High-energy attitude
• Courteous demeanor
• Adaptive team player
Point of Sale (POS) System
Operations
•
• Dining Customer Service
• Effective Customer Upselling
• High-Volume Dining
• Menu Memorization
• Wine Pairings
EXPERIENCE
Followed chef prep lists and last-minute orders to help team meet customer needs.
•
Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
•
06/2021 - 08/2023
09/2020 - 12/2020
05/2019 - 03/2020
Server
Dennys Diner Temecula, CA
Server
Falkner Winery Temecula, CA
Server
Dennys Diner Temecula, CA
Maintained clean and orderly kitchen with regular
attention to checklists.
•
Provided exceptional service to high volume of daily customers.
•
Operated POS terminals to input orders, split bills and calculate totals.
•
Displayed enthusiasm and knowledge about
restaurant's menu and products.
•
Greeted customers, answered questions and
recommended specials, wine and desserts to
increase profits.
•
Carefully transferred orders from kitchen and bar
areas to tables and cleared plates as patrons
finished food and beverage items.
•
Maintained knowledge of menu items, garnishes,
ingredients and preparation methods to assist
guests with menu selection.
•
Checked on guests to verify satisfaction with meals and suggested additional items to increase
restaurant sales.
•
Operated POS terminals to input orders, split bills and calculate totals.
•
Operated POS terminals to input orders, split bills and calculate totals.
•
Restocked nonperishable food items, condiments
and napkins to keep pantry well-supplied.
•
Circulated within assigned areas to assess and
address customer needs, effectively prioritizing
tasks during peak hours.
•
Presented patrons with menus and specials
promptly after seating, following up to address
•
10/2017 - 03/2018
10/2001 - 01/2010
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield Brea, CA
Pharmacy Technician
CVS Pharmacy Norwalk, CA
questions before taking orders.
Informed customers about billing procedures,
processed payments and provided payment option
setup assistance.
•
Escalated customer concerns, store issues and
inventory requirements to supervisors.
•
Consulted with customers to determine best
methods to resolve service and billing issues.
•
Reviewed account and service histories to identify trends and issues.
•
De-escalated problematic customer concerns,
maintaining calm, friendly demeanor.
•
Refilled medications, offered insight into over-the- counter products and verified insurance benefits.
•
Prepared prescription transfers to other
pharmacies.
•
Managed medication stocks, including conducting
counts, labeling products and maintaining controls.
•
Flagged potential drug interactions and allergies to prescribed medications for patients of all health
conditions and age ranges.
•
Verified insurance benefits to refill medications by examining formularies and calling insurance
companies for exceptions.
•
Assisted pharmacist with clearing high volume of
prescriptions and responded to customer questions.
•
Created new customer profiles and updated
changes such as demographics, allergies and new
medications in pharmacy computer systems.
•
Contact this candidate