**/**** - *******

**/****

High School Diploma

Norwalk High School

Norwalk, CA

**/****

Associate of Science -

Pharmaceutical Sciences

Cerritos College

Norwalk, CA

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Sociable Server offering 15 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Food Prep Cook

El Pollo Loco Temecula, CA

MARIA ”

CASTELLON

CONTACT

ad1pu6@r.postjobfree.com

951-***-****

Temecula, CA 92591

EDUCATION AND

TRAINING

SUMMARY

SKILLS

• Fluent in Spanish

• Problem-solving abilities

• High-energy attitude

• Courteous demeanor

• Adaptive team player

Point of Sale (POS) System

Operations

•

• Dining Customer Service

• Effective Customer Upselling

• High-Volume Dining

• Menu Memorization

• Wine Pairings

EXPERIENCE

Followed chef prep lists and last-minute orders to help team meet customer needs.

•

Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.

•

06/2021 - 08/2023

09/2020 - 12/2020

05/2019 - 03/2020

Server

Dennys Diner Temecula, CA

Server

Falkner Winery Temecula, CA

Server

Dennys Diner Temecula, CA

Maintained clean and orderly kitchen with regular

attention to checklists.

•

Provided exceptional service to high volume of daily customers.

•

Operated POS terminals to input orders, split bills and calculate totals.

•

Displayed enthusiasm and knowledge about

restaurant's menu and products.

•

Greeted customers, answered questions and

recommended specials, wine and desserts to

increase profits.

•

Carefully transferred orders from kitchen and bar

areas to tables and cleared plates as patrons

finished food and beverage items.

•

Maintained knowledge of menu items, garnishes,

ingredients and preparation methods to assist

guests with menu selection.

•

Checked on guests to verify satisfaction with meals and suggested additional items to increase

restaurant sales.

•

Operated POS terminals to input orders, split bills and calculate totals.

•

Operated POS terminals to input orders, split bills and calculate totals.

•

Restocked nonperishable food items, condiments

and napkins to keep pantry well-supplied.

•

Circulated within assigned areas to assess and

address customer needs, effectively prioritizing

tasks during peak hours.

•

Presented patrons with menus and specials

promptly after seating, following up to address

•

10/2017 - 03/2018

10/2001 - 01/2010

Customer Service Representative

Alta Resources: Blue Cross-Blue Shield Brea, CA

Pharmacy Technician

CVS Pharmacy Norwalk, CA

questions before taking orders.

Informed customers about billing procedures,

processed payments and provided payment option

setup assistance.

•

Escalated customer concerns, store issues and

inventory requirements to supervisors.

•

Consulted with customers to determine best

methods to resolve service and billing issues.

•

Reviewed account and service histories to identify trends and issues.

•

De-escalated problematic customer concerns,

maintaining calm, friendly demeanor.

•

Refilled medications, offered insight into over-the- counter products and verified insurance benefits.

•

Prepared prescription transfers to other

pharmacies.

•

Managed medication stocks, including conducting

counts, labeling products and maintaining controls.

•

Flagged potential drug interactions and allergies to prescribed medications for patients of all health

conditions and age ranges.

•

Verified insurance benefits to refill medications by examining formularies and calling insurance

companies for exceptions.

•

Assisted pharmacist with clearing high volume of

prescriptions and responded to customer questions.

•

Created new customer profiles and updated

changes such as demographics, allergies and new

medications in pharmacy computer systems.

•

Contact this candidate