Customer Service Representative
Resume:
Theresa Truesdale
Irvington, NJ 07550
ad1pu5@r.postjobfree.com
Professional customer service representative seeking a customer care specialist position with a reputable and established customer-focused firm, where I can utilize my skills and expertise and contribute to company goals and objectives.
Experience:
Dental Health Associates – Front Desk Administrator 09/22 – 07/17/23
Answered phones while greeting patients visiting office for dental care
Schedule patient appointment
Communicated with insurance carries for pricing of various dental procedure
Contacted patient to report insurance findings
Processed co-payments and input into the system along with patient receipt Sharper Image Temp Agency: Maryland EZ Pass 12/2021- 09/2022
● Consolidated EZ Pass accounts
● Communicated with and assisted over 100 plus customers daily
● Assessed and addressed individual customer needs, provided timely support.
● Managed customer accounts inputting and updating payments
● Enhanced productivity by staying on top of calls and workflow Blue Cross Blue Shield / Beacon Health Options / Managed Care Coordinator -10/2018 – 06/2021
● Reviewed service requests to ensure correct patient information
● Collected and transferred non-clinical data and acquisition of structured clinical data from physicians/patients.
● Handled initial screening and per-certification requests from physicians and members via phone calls or email correspondence
● Prepared documents and routed cases in appropriate systems for clinical review
● Authorized services based on scripts or algorithms used for per-review screening CHRYSLER DEALERSHIP/ SERVICE DEPARTMENT 01/2017 – 09/2019
● Assisted with scheduling and canceling appointments
● Provided data entry of new customers
● Provided keys to porters to retrieve customer vehicles after servicing
● Cashiering for the parts department and customers when picking up their vehicle after being serviced
● Process and check in rental vehicles for customers that must stay overnight at the dealership Kelly Services/Office Assistant, Customer Service Rep./Account Receivable 09/2015 – 01/2017
● Work within the accounts receivable billing department, processing payments, data entry
● Clerical duties to include inputting tax information into the computer system for the accounting company
● Performed mail clerk duties
NOVITIATE -MAIL ROOM & SUPPLY MAINTENANCE SUPPORT 04/2014 – 07/2015
Provided outstanding customer service to staff members in person and over the phone
Delivered mail packages to employees on-site in a timely manner
Performed various Mail Center duties to include sorting, metering mail
Experience operating a high-volume mail sorting equipment ACS-EZPASS CALL CENTER / WALK-IN CUSTOMER SERVICE - 08/2007– 01/2014
● Updated customer personal accounts with negatives, violations, and help improve discrepancies with available products that best fit the caller's need
● Assisted customers with toll prices and charges relating to their accounts
● Processed and handled cash, checks, and credit cards transactions in the computer system AUTOMOBILE AAA ACCOUNTING DEPARTMENT NJ 08/2000 -12/2007
● Provided information for new members regarding rates, benefits and services available to customers in the AAA database system
● Maintained new accounts while upgraded existing accounts from Essex, Morris and Union counties
● Performed high volume and fast paced data entry batches for processing
● Verified and confirmed cash counts and total reconciliation prepared in the AS400 payment system
Education: Essex County College – 1/1/2019 – 7/20/2019 References upon request.
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