Customer Service International Business

Keyly Eunice Segura Santos

PERSONAL INFORMATION:

Birth Date: 25th June 1992

Place of Birth: Lima

Mobile: 990550090

Email: *************@*****.***

1. EDUCATION:

****-**** ******** ****** ** International Business Administration Inca Garcilaso de la Vega University

2.-OFFICCE TOOLS:

• Microsoft Office 2010 Excel Advanced Business

• ERP Oracle // JDE Edwards

• Management of MS Office at an advanced level

3.-LANGUAGES :

• Advanced English – Spoken and Written

Instituto Cultura Peruano Norteamericano (ICPNA)

• Advanced Portuguese - Spoken and Written

Institute: World Languages

• Basic French

Institute: Alliance Française

4.-CERTIFICATIONS:

• "Sales Management"

Senati – November 2018

• "Diploma in Logistics"

Tech Senates - 2018

• "SADA Office"

Cámara de Comercio de Lima (Lima Chamber of Commerce - October 2014)

• "Import and Export Operations Analyst"

Inca Garcilaso de la Vega University - 2013

5.-WORK EXPERIENCE:

GEA PERU S.A.C

• Time: June- current job

• Work: Customer Service

• Functions:

• Provide information to Chilean gas cylinder users.

• Take ordes, solve claims

• Hidrostal S.A.

• Time: Febrary 2023 – June 2023

• Labor: Sales Administrator

• Functions:

• Process purchase orders.

• Keep the customer informed about the status of their purchase orders.

• Respond to urgent requests, improvements in delivery times.

• Coordinate with the warehouse area to make dispatches for urgency or emergencies at the request of the client and others.

• Coordinate with the Logistics Operations reporting area for the management and improvement of the order backlog.

• Coordinate with the Finance area to approve payments, orders and the issuance of Credit Notes.

• Creation of new customers in the system.

• Other functions entrusted by the boss according to the job position.

• Time: November 2015 – Febrary 2023

• Labor: Export Commercial Assistant

• Functions:

• Provide advice to clients on the products of portfolio.

• Preparation spare parts quotes according to customer requirements

• Review and enter purchase orders into the ERP system.

• Attend claims, follow up and communicate to the areas involved.

• Creation of new customers and payment methods in ERP. Coordinate packaging with warehouse, and then manage with customs and transport agent for the export of the cargos.

• Preparation of statistics of offers converted into PO, orders, invoiced orders, etc.

• Administrative assignments required by the area. Full Boxes S.A.C

• Time: January 2013- September 2013

• Work: Logistics Trainee

• Functions:

• Make quotes to customs agencies, ports, warehouses, carriers, etc.

• Support to import and export executives.

• Entry of supplier invoices to the system.

• Request credit note to suppliers.

• Follow up on claims to suppliers.

• Negotiate directly with suppliers on issues of payments, credits, etc. SUMMIT AND SNOQUALMIE - UNITED STATES

• Time: December 2011-March 2012

• Labor: Ticket Scanner

• Functions:

• Instruct people to climb the lift.

• Scan the passes of people who boarded the lifts to snowboard.

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