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Project Management Customer Care

Location:
Fairhope, AL
Posted:
December 05, 2023

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Resume:

John Richardson

*** ****** *** ********, ** ***** ad1ptg@r.postjobfree.com

251-***-**** https://www.linkedin.com/in/johnerichardson

Executive Profile: A leader in manufacturing and project management with extensive success in facilitating, training and leading diverse teams, with emphasis on lean applications, DMAIC, 6 Sigma operation, 5S implementation, customer care, data analysis, strategic planning, fiscally sound system development, budget development/monitoring and continuous process improvement.

PROFESSIONAL ACHIEVEMENT

•Developed and applied lean management processes to achieve successful heavy equipment manufacturing operations and major project management

•Applied in-depth nonconformance root cause analysis and statistical processes to apply effective corrective measures to increase product quality and reliability

•Developed and deployed quality systems for implementation of ISO 9000, 10CFR50 ASME, AWS and other standards in engineering, construction, and manufacturing operations

•Managed multiple, simultaneous projects thru building highly motivated multifunctional teams and budget development/management

•Successfully managed application of unique safety program for decrease in injury rate from 4.3 to 0.4 over 4-year period

•Apply and implement ERP systems to manage facilities, products and resources for effective systems

•Applied FEA and statistical analysis to multi-component systems to successfully reduce weight by 23%, reduce cost by 38% while increasing structural integrity and system reliability

•Setup and implemented continuous improvement lean processes for >22% productivity increase

John Richardson

RELEVANT EMPLOYMENT HISTORY

FRONTIER TECHNOLOGIES / GEXPRO SERVICES 2022-Present Theodore, AL

Site Services Manager

•Manage multi-facility manufacturing / machining / client services operations with responsibilities for planning, scheduling, maintenance, personnel, supply chain, customer interfaces

•Planned and managed major upgrade design/construction projects

PROCESSBARRON 2017-2022 Birmingham, AL

Manufacturing Plant Management – Plant Manager, Quality Manager and Major Projects Manager

•Manage multi-facility manufacturing / machining operations with responsibilities for planning, scheduling, personnel hiring, assignment and supervision, customer direct interface, design review and supply chain monitoring

•Strategic initiative development and implementation of company-wide continuous improvement projects

•Quality system development and deployment

•Application and use of database systems including Microsoft GP ERP system

CATERPILLAR / CWW Conveyor Systems 2008-2016 Daphne, AL, Tazewell, VA, and Hillsville, VA Manufacturing Plant Management – Plant Manager and Engineering Manager with Responsibilities:

•Manufacturing Engineering, Warranty, Quality, Design, Project Management, Configuration Control, major equipment procurement and proposal processes; High-mix, medium rate and low-rate manufacturing lines

•Lean 6-Sigma manufacturing process development and implementation; Quality system deployment

•Implementation of 5S and Caterpillar safety initiatives and metric processes

•Development and implementation of Standard Work across all functions

•Design development, manufacturability review teams, and design analysis

•Multiple-simultaneous project management

•Personnel management, team building and leadership, and training deployment

•SAP ERP management system application, budget development and financial analysis

•Facility maintenance planning and management

Self-employed 2003-2008 Fairhope, AL Financial services sales and marketing

SOUTHERN HEAT EXCHANGER CORP. 1999-2002 (consulting project) St Paul, MN and Tuscaloosa, AL Manufacturing Plant General Manager with responsibilities including:

•Customer direct interface management and product sales and services support

•Managing multiple, simultaneous engineering and manufacturing projects and teams

•Manufacturing schedule development and implementation as well as customer project reporting

•Product development and quality improvement

•Manufacturing process development and improvement including plant and machine design and setup

•Plant maintenance planning and direction (including procurement, subcontracting, etc.)

•Supplier and subcontractor management and monitoring

AGAR CORPORATION 1997-1999 (consulting project) Houston, TX

Manufacturing/Construction

Quality Director and Operations Management with responsibilities including:

•Engineering, R&D and design personnel management; project production planning and management; scheduling; design review and control; configuration management; hardware and software development planning and control; design testing; failure mode identification and analysis; facilities planning and maintenance; safety program management.

•Quality system management (ISO 9001 certified company) including procedure development process improvement, process audit, document control, supplier assessment, nonconformance analysis, corrective action, inspection, testing, data statistical analysis.

•Manufacture of multiphase flow instrumentation for the oil, gas and chemical industries; interpretation of customer testing and calibration of products; maintenance of test and manufacturing facilities.

HALLIBURTON COMPANIES - NUS CORP AND BROWN & ROOT 1981-1997

Engineering/Construction/Maintenance Responsibilities including:

•Manager of Quality, Brown & Root Southeast Region (quality improvement and ISO 9001 based management system)

•Maintenance project planning, execution and management.

•Project Management for engineering construction and plant maintenance projects

•Quality assurance program develop, deployment and audit (commercial nuclear and government nuclear)

INDUSTRY EXPERIENCE

•Manufacturing heavy process equipment

•Plastic extrusion and casting (manufacturing)

•Refinery and petrochemicals (eng/construction)

•Pulp and paper (engineering/construction)

•Radioactive waste solidification (US DOE)

•Oil and gas equipment (Manufacturing)

•Power generation (coal and nuclear)

•Government nuclear (US DOE)

TRAINING/CERTIFICATION/EDUCATION

•Lean Manufacturing Process Development/Implementation

•ASQ Certified Quality Engineer (1987-1993)

•Black belt training/6-Sigma Green belt certification (Caterpillar sponsored)

•Rice University Executive Development Program (2-year Halliburton sponsored)

•Project Management and Execution (Halliburton sponsored)

•Lead Management System Auditor (DOE and Halliburton sponsored)

•Total Quality Management (Halliburton and Caterpillar sponsored)

•Alternate Dispute Resolution and Arbitration (Chorda 50 hours company sponsored training)

•Computer skills including SAP, DBS, MSGP-ERP, project management, spreadsheet, database, graphics, word processing, internet operations, statistical analysis, plant maintenance systems, basic CAD, Finite Element Analysis (FEA)

•Supplier and contractor negotiation and contract management (Halliburton and Caterpillar sponsored)

•1Memberships in SME, LEI, CEMA, ASME, AAAS, NSLS, ASNT, ICC, PMI

•Associates of Science in Business

1 Society of Manufacturing Engineers (SME); Lean Enterprise Institute (LEI); Conveyor Equipment Manufacturers Association (CEMA); The American Society of

Mechanical Engineers (ASME); American Association for the Advancement of Science (AAAS); Canadian Institute of Mining, Metallurgy and Petroleum (CIM);

National Society of Leadership and Success (NSLS); American Society for Nondestructive Testing (ASNT); International Code Council (ICC); Project Management

Institute (PMI)



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