JULIANA URBAN

**** **** ******, **********, ** **819

650-***-**** ad1pta@r.postjobfree.com

Recognized as a highly flexible, enthusiastic, results-driven individual with excellent leading, motivational and communication skills. Experienced community builder: assisted in onboarding over 1,000 individuals during the Lyft start-up phase, implemented a mentoring program and optimized the hiring process.

Professional Experience

January 2021 – Present

English Language Teacher

Preply Remote

Tutor young children and adults from around the globe to help them better understand, speak, read, and write the English language

Develop and prepare individualized education plans aligning with students needs and interests

Coach students to strengthen grammar, pronunciation, spelling, creative writing and essay writing skills

May 2020 – January 2021

Account Executive

EventDesk Montreal, QC

Researched target leads and generated new sales via cold calling and LinkedIn, focusing on existing and potential event spaces and caterer networks

Developed positive relationships with clients while handling and resolving customers’ individual conflicts and needs

Worked with sales and business development teams to improve sales performance and identify opportunities for growth

September 2019 – May 2020

Client Relations Manager/ Executive Assistant

TheCoin Collaborative Canada Remote / Montreal, QC

Responsible for social media platforms including content creation and community management

Prospected for new clients and collaborations with other organizations.

Developed comprehensive marketing plan (sales goals, social media)

January 2018 – September 2019

Account Manager

Skunk Magazine Remote / Montreal, QC

Primary point of contact for 150+ accounts and content partners

Built and developed long-term professional relationships with clients, stakeholders and sponsors

Coordinated with cross functional stakeholders so client’s needs and business objectives were met from beginning to end

Helped management with company-wide strategic planning as well as upselling our services, solutions and products

August 2014 – December 2017

Administrative Assistant / Part Time during Master’s Degree

Schulich School of Music, McGill University Montreal, QC

Provided excellent customer service, efficiently redirecting current and prospective students to the appropriate departments as well as faculty and staff

Closely collaborated with the recruitment department on enrolling new students

Managed and maintained the student/mentor pairing database

January 2013 – August 2014

Executive Assistant to Chief Operating Officer / Community Builder

Lyft San Francisco, CA

Facilitated communication between the COO and the board of directors, the executive team and the team managers

Assisted with extensive and critical operational planning for the company, handling all aspects of delegated projects and meetings

Worked closely with recruitment and HR teams to onboard new employees and maintain strong bonds within teams

Developed solid working relationships with staff in all areas of the organization; assisted with special projects and events as needed

Managed the San Francisco Facebook Community (a two-thousand driver members Facebook group)

Guided new members through the onboarding processes, handled operational and technical questions and dealt with rejected candidates

Assisted in the implementation of a Mentor Program for the driver community

Education

ILSC Montreal, Quebec 2023

CELTA Certification

Rhodes Wellness College Vancouver, BC (Remote) 2022

Professional Certificate in Wellness Coaching

McGill University Montreal, Quebec 2014-2017

Graduate Diploma in Professional Performance, graduate excellence scholarship

Masters of Music in Early Music Voice Performance, graduate excellence scholarship

University of Oregon Eugene, Oregon 2007-2011

Bachelor of Arts in Music, Recipient of scholarship based on academic and musical talents

Other skills

Native English, written and oral proficiency, professional communicative and written French, basic Italian and Spanish skills

Experience with Salesforce, Hubspot, Slack, Airtable, Zendesk, G-Suite, Lever, LinkedIn Recruiter & Sales Navigator, BambooHR, Key Note, Great Plains, Actuate, & Aloha

Strong communication skills, able to efficiently work independently as well as in a team setting

High level of computer proficiency with standard Microsoft Office applications, including Outlook, Word, Excel, and Power Point

Completed course in Digital Marketing - Udemy

Completed course in Sound Therapy & Sound Healing - Udemy

Psychedelic Harm Reduction & Integration Training (PHRI) - Numinus

Interests/Hobbies

Music Together teacher (music classes for children)

Hypnotherapy, Cognitive Behavioral Therapy, Psychedelic Therapy

Sustainability / zero waste lifestyle

Volunteering at local music/dance/art/comedy/beer/wine festivals

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