Shametris Lovely

Searching for Remote, Plant Operators or IT jobs

Baton Rouge, LA 70810

ad1psw@r.postjobfree.com

+1-225-***-****

Associate Applied Science

Willing to relocate to: Houston, TX - Baton Rouge, LA Authorized to work in the US for any employer

Work Experience

Customer Service Representative (Remote)

One Call Concept - Louisiana 811 - Baton Rouge, LA April 2023 to Present

My position requirements are being responsible for answering inbound calls in a fast-paced environment. As a Call Center Representative, I also am responsible for inquiries and perform ticket processing duties for utilities, contractors, or homeowners throughout the State of Louisiana to ensure safe excavation. Customer Service Rep (Remote)

Alorica - Baton Rouge, LA

January 2021 to Present

Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office, Excel, and QuickBooks.

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Managed customer accounts

Site Administrator

ICSolutions (contractor) - Baton Rouge, LA

January 2020 to January 2023

Perform maintenance over East Baton Rouge Parish Jail. I run wiring/cat 5 cable through conduit to get the jail phones working. I create phones that are needed for the facility. I change phones. I give District Attorney's access to software and programs to monitor inmate call activity. Install kiosk machines over 88 inside the facility. I work on ad trans, hardware, software, punch down tools to 66 blocks. I am responsible for inmate inquires such as phone pin resets. I am responsible for dad to day technical support. I work with power tools and computers. My job requires troubleshooting equipment and installations. Work on Drafting and CAD

Greeted customers

Conducted customer service surveys

Handled installs and work orders

Resolved customer issues

Managed customer accounts

Technical Support Representative

Cox Communications Inc. - Baton Rouge, LA

January 2013 to January 2016

Baton Rouge, LA

Promotes quality customer experience, honest and committed customer care in a call center environment. Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment. Educates residential Cox customers about the installation and use of products in a call center environment.

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Telephone Operator

Telesolutions - Baton Rouge, LA

January 2008 to January 2012

Providing excellent customer service skills, strong sales skills and including cross-selling, relaying calls, dispatching call, and other clerical duties Enjoy public contact while working in a fast-paced environment and worked well under pressure in a call center environment. Education

High school or equivalent

Istrouma Senior High School - Baton Rouge, LA

August 2003 to May 2007

Associate's degree in Applied Science

Remington College - Baton Rouge, LA

Skills

• Customer service

• Excellent pc skills

• Multitasking

• Problem-solving

• Call Center

• Tech Support

• Troubleshooting

• Help Desk

• Law enforcement

• Operating Systems

• Microsoft Windows

• Software Troubleshooting

• Network Support

• Computer Networking

• LAN

• Active Directory

• Desktop Support

• Microsoft Windows Server

• QuickBooks

• Manufacturing

• Mechanical knowledge

• Maintenance

• Heavy equipment operation

• Computer skills

• Sales

• English

• Firewall

• Ethernet

• TCP/IP

• TCP

• SQL

• Network Monitoring

• DNS

• Microsoft SQL Server

• Load Balancing

• System Administration

• Microsoft Exchange

• Disaster Recovery

• DHCP

• WAN

• Linux

• Medical terminology

• Bilingual

• Network Administration

• SCCM

• ServiceNow

• Network Infrastructure

• VoIP

• VMWare

• Shell Scripting

• Oil & gas

• Conflict management

• Negotiation

• Communication skills

• Outside sales

• Product management

• Analysis skills

• Bomgar

• Hazmat

Certifications and Licenses

TWIC Card

Hazardous Waste Operations & Emergency Response Training Class E

Assessments

Work Style: Reliability — Expert

August 2019

Tendency to be dependable and come to work

Full results: Expert

Call Center Customer Service — Familiar

September 2019

Applying customer service skills in a call center setting. Full results: Familiar

Attention to Detail: Inventory — Familiar

November 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Familiar

Customer Focus & Orientation — Familiar

August 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Hydraulic Systems Specialist — Completed

July 2019

Measures a candidate's ability to apply mechanical reasoning when repairing malfunctioning hydraulic, pneumatic, and electrical systems.

Full results: Completed

Cognitive Ability — Familiar

July 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Familiar

Attention to Detail — Highly Proficient

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Communication

• Multitasking

• Prioritizing

• Organization

• Phone experience

• Interpersonal skills

• Initiative and problem-solving abilities

• Dependability

• Keen to detail

• Customer Service

• Excellent PC skills

• Manufacturing & Utilities

• Distributed control system

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