Valeria Roldan

Orlando, FL ***** • PH: 407-***-**** • EMAIL: ad1ps1@r.postjobfree.com

»EDUCATION:

FLORIDA TECHNICAL COLLEGE - Orlando, FL August 2023

Medical Assistant with Emphasis in Basic X-Ray Diploma

Certificates: First Aid & CPR

National Certified Medical Assistant – NCCT

Languages: Bilingual in Spanish & English

»Medical Assistant Basic X-Ray Clinical/Administrative Skills:

•Radiology

•Radiation Control

•EKGs

•Patient Care

•Instrument Prep

•Specimen Collection

•Radiation Safety

•Staple/Suture Removal

•Typing Proficient 40 WPM

•Vital Signs

•Throat Cultures

•Front Desk Duties

•Phlebotomy

•Basic Wound Care

•HIPAA Compliance Trained

•Injections

•Pre-Op/Post-Op Care

•Telephone Triage

•Charting/Records Mgmt.

•Instrument Sterilization

•Prescription Refills

•Proficient Microsoft Suite

»WORK EXPERIENCE:

Arrow Workforce – Orlando, FL 2021 – 2023

Call Center Representative

Handled inbound and outbound calls, emails, or chat interactions from customers.

Resolved customer issues, complaints, and inquiries efficiently and professionally.

Maintained a thorough understanding of the company's products, services, and policies.

Accurately and comprehensively documented customer interactions and the actions taken.

Ensured a high level of service quality by adhering to established call center standards and procedures.

Analyzed customer issues to identify root causes and provide appropriate solutions.

Collaborated with colleagues, supervisors, and other departments to resolve customer issues and improve service delivery.

Premcare Family Medical Center – Orlando, FL August 2023

Medical Assistant Externship 120 Hours

Recorded patients' medical history, vital statistics, or information such as test results.

Prepared treatment rooms for patient examinations, kept the rooms neat and clean.

Interviewed patients to obtain medical information and measured their vital signs, weight, and height.

Showed patients to examination rooms and prepared them for the physician.

Collected laboratory specimens, log the specimens, and prepared them for testing.

Documented drug refills and provided prescription information to pharmacies.

Contact this candidate