Bryan K Moore

**** ******* **** ***** ad1pry@r.postjobfree.com

Arlington, Texas 760**-***-*** 9695

Technical professional with over 30 years of managed service experience, including the documentation and implementation of process improvements, in the telecommunications and Data Center industry. Ability to convey complex, technical concepts to both internal and external business partners. In-depth experience in technical design, support, performing cost analysis, and developing standard operational procedures. Proven ability to perform well under pressure with excellent leadership, management, customer service, communication, and problem-solving skills. Experience in project management using industry-standard methodologies (e.g., Agile/Scrum, Waterfall), a history of working on projects with cloud, network, client/server architectures, and a track record of working successfully in a creative and collaborative team environment.

Core Competencies Include:

Program Manager - Project Management Office – Project Coordinator - Telecommunications Management – QA/QC - Customer Care Management – Networking Switching – Low Voltage cabling - Software Applications – Agile and Rally

Santander Holdings – Senior Technical Project Manager/Scrum – 9/20/2020 Present

Manages end to end projects oversee activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium to high business complexity.

Develops project plans to meet prescribed objectives.

Works on migrating and upgrading servers at their end of life, specifically 7000 series Cisco server to 9000 series Cisco server.

Identified and implemented solutions resolving issues to maintain timelines and achieve agreed upon deliverables.

Serves as liaison between team members and functional area management.

Gathers and disseminates information.

Coordinates activities and resources for assigned projects.

Monitors risk factors, issues, actions items and progress.

Prepares reports for shareholders/management.

Participates in project meetings; follows up on deliverables, coordinating potential issues, documenting policies, procedures, and communications for the project.

Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.

Establish and maintain relationships with third parties/vendors.

Created a good working environment in the team; worked towards shared goals contributed ideas that lead to change

TopGolf – Toptracer Program Manager/ Sr Project Manager 2/18/2019 – 3/27/2020

Responsible for large scale programs of work, setting the agenda, scope and prioritization of projects across multiple projects. Lead dialogue with various internal leaders across the business, as well as external vendor partners, to identify and move on the best technology strategies and solutions.

Worked with our business partners to figure out what needs to get done, and then with the appropriate delivery teams to document their needs and feedback.

Prepare detailed program plans and schedules to meet goals, revising as necessary.

Engage necessary resources, defining roles and responsibilities within project team.

Responsible for all high-level project documentation and ongoing communications.

Manages day to day operational aspects of program, projects, including scope, schedule, budget, and quality.

Develop and manage the release schedule, including test, launch support, and business readiness.

Directly manage one of the technology projects within the overall program, typically the critical path, so will also fulfill similar responsibilities within that scope of work.

Lead cross functional project teams by developing work plans within guidelines and monitoring progress on project milestones.

Created program/project roadmap and key milestones regarding criticality, downstream impact if dates are missed and determined alternative/mitigating actions.

Coordinates the planning, management and execution of multiple related projects that are directed toward the same strategic objectives.

Records and monitors program/project actual costs vs. program/project budget.

Proactively identifying variances to plan and developing appropriate mitigation plans.

Partnered with departmental leadership and key stakeholders to develop appropriate mitigation actions based on the program priorities.

Maintains quality service by establishing and enforcing organization standards.

Submitted changed tools and processes to move the department forward.

Interacts with program sponsors, stakeholders and various project members to ensure that specified business needs are met.

Provided program decisions impacting key business metrics and the enterprise strategy.

Build consensus among multiple project teams relative to project scope, task execution, staffing and issue resolution.

Provide clear and reliable communications to internal teams, program stakeholders, external vendors, and customers.

American Airlines – Sr Project Manager (2/26/17 – 2/18/2019)

Responsible for all aspects of assigned project/projects for or within the Network organization delivering the project within the identified timeframe and at or below budget.

Work together with Project Towers leads and their technical teams, to manage issues and resolve problems as they arise, which includes policies and procedures for all stages of the project lifecycle, including project initiation, planning, execution, monitoring, controlling, and closing.

Responsible for project data analysis, budging, time tracking and reporting.

Communication and reporting of status and issues to all stakeholders including sponsors, operators and use the standard tools to manage, track and communicate project information during the project life cycle.

Clarifies and develop project scope, detailed work plans, schedules, objectives, estimates coordinates activities of the project team

Collaborates across multiple functions to ensure adherences to quality standards, internal processes, reviews project deliverables.

Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations, market and outside suppliers and vendors.

Serve as the single point person for the 90M dollar Skyview project

Provide technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Manage the portfolio of complex initiatives that span over multiple lines of business i.e. Network infrastructure, Low Voltage infrastructure, Communications, Audio Visual and WIFI

Implementation from initiation to deployment for one major or several minor initiatives simultaneously manage tower backlogs using Rally

Provide on-site leadership for project team by creating project milestones

IES Communications Group-QA/QC Manager (7-11-16 – 2-26-2018)

As Strategic QA/QC Manager a combined 60 million-dollar projects with Facebook and Microsoft Data Center builds, I developed and maintain quality management plan that aligns with project goals and objectives. Identify project deployment opportunities. Developed, documented, and implemented daily process and procedures across all QA/QC managers

Migrate and upgrade servers for Facebook’s data centers such as SQL server and Oracle server.

Provide MS Project timeline updates

Meet with upper level management, vendors, technicians, to solicit cooperation and resolve problems

Coordinate with site PM’s and Superintendent responsible for delivery of specific technology.

Review design specifications. Manage and leverage the success within the team and project, coordinate and direct implementation and operation of the design.

Gather information for status reports from the PMO team members

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods

Conduct weekly meetings with key members within the project construction design team, network operations team and field service implementation group.

Provide weekly updates to key stakeholders with workforce achievements in Low Voltage infrastructure installation.

Work closely with teams to identify and remove roadblocks by conducting preparatory meetings prior to each phase of the project implementation.

Provide RFI and change orders when needed

Oversee compliance with project documentation standards and procedures ensure compliance within contract terms and conditions

Identify training needs by evaluating strengths and weaknesses, translate requirements into trainings to groom employees.

Enforce DCC standards and seek approvals on first nature items, ensure all projects meets the customer standards.

Verizon/Terre mark (DFW Texas) - Infrastructure Implementation Manager (12-24-12 – 7-11-16)

Developed & implemented industry leading solutions in various aspects of networking.

Responsible for the management of technical projects across several disciplines, including Security and Platform Technology, and Technical Operations. The PM management duties performed required touching all phases of the implementation process including solution concept, audit design and development phases through to the deployment and maintenance phases.

Technical projects managed included the adoption and integration of existing technologies into enterprise level environments, development and roll-out of new required technologies, the introduction of processes and tools to improve production pipeline, and the adoption and roll-out of best practices in the areas of FISMA, & SOC's compliance.

Participated in developing the requirements for each project, identifying best paths to solution, aligning personnel and vendors developing the technologies and products, managed project delivery timelines and priorities, and reported project statuses to all levels of management

Developed highly connected solutions. In addition to knowledge of the core networking infrastructure as Project Manager experienced with products that are built-upon industry-standard network communications and protocols, which enable features such as user identity/registration, leaderboards and achievements, push notifications, customer servicing, and system restoration.

Key stakeholder in requirements gathering, selection of tools, production technologies and processes and all project planning phases for the studio's technical projects

Marketed new solutions

Develop technical project documentation, including requirements, timelines, resource allocations, cost projections, and operational processes maintain time cost and resource statuses.

Facilitate technical meetings between key project stakeholders to report project status and issues.

Shepherd technical projects through development, testing, and acceptance.

Oversee prioritization and resolution of defects during project crunch times.

Verizon Business (Richardson, TX) – Presales Sales Engineer (10/2001-1/2011)

Provided site survey details for Verizon major accounts created design drawings and documented findings.

Provided tech sales support for Avaya/Nortel/Juniper/Tandberg all voice and data cabling infrastructure and outside plant wiring systems for the Verizon One Managed Services team.

Single point of contact to major accounts customer American Airlines JC Penney during implementation process.

Participate in pre/post-sales activities such as customer network planning, customer training, update customers on new service offerings and pricing.

Liaison between product and implementation vendors to gather requirements for all service proposals

Prepare scope of work (SOW) documents for sales team to deliver to clients with final service proposal

Implemented multiple software tools for sales, sales engineering, and vendors to support Verizon Business

Perform customer site survey of all equipment and infrastructure

Conducts product demonstration with messaging techniques to establish the buyer connection to Verizon Business and how to can meet customer requirements.

Coordinate equipment deployment with vendors, point of contact for internal and external resources time performance

Monitor and measure timelines and profitability.

Education and Certifications Education

•Associate of Business, Texas College - Tyler, TX

•Edwin Cox School of Business - Southern Methodist University First Line Management

Certificates of Completion

Nortel Meridian opt 1 1 C-81C Installation, Administration and Maintenance BCM 200 400 450 Design Concepts, -

Technical Training

•(ITIL v3 Foundations) Information Technology Infrastructure Library

•OSI Reference Models

•Data Center Co-location

•Server Migrations and Upgrades

IPVPN Dedicated Technology & Broadband

•Managed Integrated Services

•Client Applications and Transport Layer Protocols

•Fundamentals of Finance for IT Managers

•BICSI Technician Training

•Corning Training

•TRM Training

•Agile/Rally

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