A B O U T M E

LAURIE HAMPTON

CUSTOMER SERVICE PROFESSIONAL

PROFESSIONAL OBJECTIVE & PROFILE

Coupled with a strong background in customer service, fostering a positive environment is paramount to providing customers/clientele a superior experience with each interaction. I am a reliable, motivated, self-directed team player able to build rapport easily with customers and co- workers. I also enjoy learning new skills and taking on new challenges.

EXPERIENCE

GEICO – CUSTOMER SERVICE REPRESENTATIVE

(September 2016 – July 2021)

Contacted customers via phone for outbound sales follow-up for referral to licensed agents.

Accepted phone payments and resolved billing issues.

Processed customer requests for policy changes.

Maintain customer records in database and update as needed.

Trained new employees on office procedures.

LOGAN’S ROADHOUSE – TEAM LEAD

(March 2012 – September 2016)

Delivered exceptional & friendly service to guests.

Adhered to quality expectations and standards

established by the company.

Trained new servers and front of house of staff on guest service requirements, restaurant operating procedures, proper food handling.

SKILLS

Resourceful, flexible

Customer Service

professional with 6 years of

successful experience in

demanding work

environments.

C O N T A C T

ad1pro@r.postjobfree.com

901-***-****

Memphis, TN

E D U C A T I O N

TREZEVANT HIGH SCHOOL

HS Diploma

2007

Customer Service

Team Building & Teamwork

Self-Starter

Quality Assurance