Administrative Assistant Customer Service

Shelby Morgan, CPC

*** ****** ****, ******** **. 29212

315-***-**** *******@*****.***

SUMMARY

I am a results-oriented administrative professional with strong leadership, interpersonal and analytical skills dedicated to enhancing energy and value within a challenging new position. PROFESSIONAL EXPERIENCE

McAngus, Goudelock, and Courie- MGC Law Remote

E-Billing Specialist March 2023-Present

• Execute billing using Aderant/Billblast/Prolaw software

• Manage invoice submissions to ensure that the invoice has met the client’s requirements, also confirm that errors have been resolved and that the invoice is successfully accepted on the e-billling website

• Transfer time and cost entries to other matters erroneously entered by a timekeeper; Confirm, update, and maintain active timekeeper list

• Edit pre-bill narratives, adjust fees and costs according to Billing Attorney’s instructions and if necessary, client guidelines

• Ensuring that internal and external clients are handled courteously and professionally in all interactions. Focus on providing superior, excellent service.

DARTMOUTH HITCHCOCK HEALTH SYSTEMS- PER DIEM Remote Patient Access Center- Representative- August 2022-March 2023

• Fast-paced call center environment working message center/switchboard and appointment setting and scheduling for Dartmouth Hitchcock primary care and specialty departments

• Handles all incoming calls, pages for physicians, and hot calls for nursing and triage M&T SECURITIES Baltimore, MD

Financial Services Administrative Assistant March 2019-October 2021

• Actively supports the maintenance of customer relationships with existing or new prospective customers by providing administrative support (To include problem resolution and third-party follow-up).

• Supports the audit/compliance process and associated activities

• Assist in writing new business within the insurance bucket scope of business

• Calendar Management for a two-person Financial Advisor team

• Planning, Coordination, and Implementation of client appreciation events, seminars, large-scale mailings, advertisements, etc.

• Completion of all audit preparation and execution of audit scope

• Planned and hosted retirement seminars and events for age 60+ and their families JOHNS HOPKINS UNIVERSITY- BILLING CUSTOMER SERVICE White Marsh, MD Escalation Specialist December 2015-March 2019

• Responsible for handling all incoming calls, or written correspondence, from patients, third parties, Clinical Departments of JHU and other areas, internal and external of Johns Hopkins Medicine

• Resolve various types of issues and problems relating to patient accounts in a timely and accurate manner while following HIPPA guidelines

• Train new employees in EPIC system as well as departmental procedures and policies

• Member of escalation team- Handles escalated calls quickly and efficiently to ensure patient satisfaction

• Reviews billing inquiries relating to code charges for diagnosis and CPT accuracy for Johns Hopkins University/ Physicians Billing Services Billing applications

• Follows ICD-10 codes to ensure diagnosis codes are appropriate for each specialty, and if incorrect forwards to appropriate contact.

• CPC Certification through AAPC obtained 12/01/2018- maintain CEU Credits and Requirements LA SCALA RISTORANTE- PART TIME Baltimore, MD.

Head Hostess July 2013-December 2017

• Train and oversee new FOH employees

• Greet and seat guests in a friendly and timely manner while providing exemplary customer service M&T BANK Baltimore, MD

Relationship Banker May 2012-December 2015

• Responsible for ensuring compliance with operational, security, and control policies and procedures to prevent fraud and protect customer assets

• Maintain control standards, including timely implementation of internal and external audit points, resulting in the identification and escalation of risk-related issues

• Collaborate with prospective clients to drive business development EDUCATION

LIMESTONE UNIVERSITY- 42 CREDIT HOURS COMPLETED Gaffney, SC. Health Administration- Bachelors September 2022-June 2024 CAZENOVIA HIGH SCHOOL Cazenovia, NY.

College Prep & High School Diploma September 2008-June 2012 SKILLS

• Advanced knowledge of data privacy including HIPAA & Bank Policies

• Advanced knowledge of Microsoft Office Suite, EPIC (CADENCE & PRELUDE)

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