Summary

Skills

T'Carion A. Campbell

Port Richey FL 34668 C: 972-***-****

ad1pqf@r.postjobfree.com

Assistant supervisor with strong background in managing employees and overseeing client cases for TANF, SNAP, and Medicaid programs. Efficient when gathering information, calculating eligibility benefits and notifying individuals of approval or denial of benefits. Calm and professional demeanor when handling stressful situations, client complaints and client concerns. Meticulous Texas Works Advisor III with 14 years of experience overseeing case information and determinations for social services eligibility programs. Investigative when conducting interviews, counseling clients and reading cases. Dedicated to maintaining and protecting confidential information. Experience

Ability to prioritize

Public Relations Event

Coordination Customer

Service Detail Oriented

Report Writing

Case Reading

Data Entry Team

Computer Skills

Time Management Mentor

Troubleshooting

On-Site Support Specialist (Contract) Aug 2023-Nov 2023 Innova Solutions (Deloitte) - State of Tennessee

Serve as frontline support for state employees utilizing the new EBMS system. Assist employees by answering questions related to eligibility system issues and errors. Eligibility Application Processor Feb 2022- Aug 2023 Medicaid Done Right – Clearwater, Florida

Responsibilities included reviewing documentation, communicating and corresponding with patients, authorized representatives, state employees and nursing homes to process the application. Texas Works Advisor III Nov 2006 -Nov 2021

Texas Health And Human Services Commission Grand Prairie, TX Performs complex technical, administrative, and management work for a direct assigned unit. Complete unit reports, statistical reports for eligibility stats, responds to complex high profile client complaints. Serves as the team lead responsible for mentoring and training of new staff, which includes providing direction, support, and feedback. Serves as the acting supervisor in the unit supervisor's absence. Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff. Initiates, monitors, and manages service improvement projects and reports on activities. Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families

(TANF), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) Education Oak Cliff Bible Fellowship GED 1998

References Available Upon Request