Customer Service Representative

Michelle Simmons

*** **** ***** ***** ******** View, AR 72560

***-***-***************@*******.***

Objective

I am looking for a good company, who rewards loyalty and hard work. And somewhere that I can grow, who can use my skillset to better their business.

Experience

April 2022 to August 2022

Quality Insulation

Scheduler

I scheduled jobs and assigned to correct installation teams in the order they needed to be done. Scheduled repairs with home owners, Kept track of where installation teams were and how long it took them to do any certain job.

September 2021 Co March 2022

J.W. Moore Printing

Customer Service Representative

Place customer orders, ensure they were set up correctly, produced correctly and shipped on time. I also worked with partner companies to outsource part or all of some orders that couldn’t be produced on time.

October 2020 to September 2021

Mercury Printing, Memphis TN

Customer Service Representative

I assisted customers with order tracking, customer owned inventory, management, tracking & reporting. I assembled and shipped multiple welcome kits for Alpha Romeo, assisted Sales Reps & Customers with placing orders and making sure they were produced and shipped correctly and on time. I worked closely with Production managers, Procurement and Sales to get any jobs we had to outsource, back on time and produced correctly.

July 2012 to March 2020

Purchasing Coordinator, mimeo.com

I assisted the Purchasing Manager with anything that he needed. Generated and processed multiple Purchase Orders and followed each one through to delivery to Mimeo.

·I worked closely with our hiring manager to source outside assistance, Temp Labor. And was responsible for generating weekly Purchase Orders for multiple cells across multiple staffing agencies. I also processed all of the temp labor invoices. Including ensuring that the charges and hours worked are correct.

·I placed multiple daily orders via several different communication streams. (Fax, Email, Website and phone orders.

·I scheduled meetings with our Vendors and worked with them to create and implement “Best Practices” to benefit mimeo and reduce cost.

·Tracked all pricing changes and alerted our Department Director if anything unusual popped up.

·There are many other responsibilities, too many to list here. I will send more details if requested.

·Mimeo uses Citrix AX to manage their inventory levels for raw materials as well as Customer Owned Inventory.

·Assisted in several different Production Cells as needed.

·I only lost my job due to COVID-19 pandemic. Otherwise, I would still be at this position.

July 2008 – July 2012

Account Services Representative, Mimeo.com

·Assisted Sales Reps and/or customers with anything that may be needed. For example, acquiring warehouse space for customer owned inventory that the customer wants to add into an order. Building documents and uploading them to the customer’s account library.

·Trained customer’s and sales reps on how to navigate the mimeo website and set up their library. I trained them on building their own documents, creating kits with their customer owned inventory. And to build their own customized Market Place Account to allow others in their company to review and order documents they may need.

·Worked closely with inventory personnel to ensure accurate counts for customer owned inventory. I generated and sent Inventory Reports and sent to each customer so they could maintain their inventory levels.

·I had too many responsibilities to list here. I will send more details upon request.

·Assisted in Production Cells as needed.

Education

September 1982 to May 1986

Mountain View High School - GED

Communication

I have excellent written and verbal skills. And can communicate via email, text, fax, phone or in person.

AWARDS:

Mimeo.com - 2006 Life Saver Award

Mimeo.com - 2010 Employee of the Month for December

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