Call Center Business Operations
Resume:
Jacqueline Buckley
Methuen, MA 01844
ad1ppt@r.postjobfree.com
PROFESSIONAL PROFILE
●Performance driven financial industry professional with over ten years managing all aspects of business operations including processing, call center operations, account adjustments, problem resolution, business statistics and analytics, and database development teams.
●Proactive self starter with a proven track record of initiative, personal responsibility, ownership of work and a business reputation for making things happen.
●Highly analytical thinker with demonstrated ability to review and interpret technical and financial data.
●Strong leader who effectively motivates teams to provide top level service.
●Creative, dependable, and enthusiastic change agent with a proven track record in improving efficiencies, reducing costs, and increasing revenues.
●Work well independently, or in a group atmosphere.
● Always prepared to troubleshoot and problem solve.
●Dedicated to meeting the deadlines.
● Self-motivated and possess a strong work ethic.
●Able to prioritize tasks with proven time management skills.
EXPERIENCE
Putnam Investments, Andover MA
Financial Advisors Division Sr. Operations Supervisor- June 1998-January 2006
Provide supervision to a cross functional staff of 12 Provide expedient problem resolution, facilitate the processing of client purchases, redemptions and exchanges and provide overall service to high value brokers. Direct volumes and staffing to ensure all transactions are processed in a timely manner Responsible for meeting productivity, overtime, forecasting and quality goals. Trained and developed staff to fulfill current responsibilities and quality for future promotions. Developed goals and implemented strategies to increase the effectiveness and efficiency of the department.
Putnam Investments, Andover MA
Transaction Services Team Leader-December 1996-June 1998
Provide support for a staff of 14 Operational Administrators. Handled the assignment and completion of all work within the department. Acted as a contact for all departments within Putnam for issues and high value items. Provided training for new hires and continued training for existing employees. Ensured that departments staff meet productivity and accuracy standards.
State Street Bank & Trust Co.– Boston, MA
Securities Processing Clerk – June 1989-Jan 1993
Responsible for all incoming physical securities, including stocks, bearer bonds, and treasury bonds Handled the input and maintenance of customer accounts, including the verification of all legal documentation required and to be in good order. Responsible for implementing the proper procedure for vaulting securities held within the bank Implementation of buying and selling various securities within State Street Bank, NY
EDUCATION - 2006 - Northern Essex Community College, Haverhill, MA
2005 - Boston University - Waltham MA
2004 - New England School of Photography
SOFTWARE
Adobe Photoshop/Illustrator/InDesign, Adobe Acrobat,
Microsoft Excel, Word, Powerpoint, Access,Publisher
PROFESSIONAL AWARDS Won Putnam’s 1998 Outstanding Employee Award. (Over 5000 employees). Supervisor of the Month - 8 time recipient
References available upon request
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