Tania Glover

Upon reviewing the position requirements and your organization’s website, I excited to find that my qualifications, experience and personal strengths align with your company’s needs and mission. I bring a comprehensive set of skills and experience gained over the past 25 years. I believe in this role I’d be a valuable asset and addition to your company. I previously for the past 12 years worked in real estate but market has changed and I am seeking other full-time or part time employment. I am excited to contribute my work, experience and talents with your company. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I’m eager to discuss how my personality and background fit your company’s role. Thank you for your time and consideration. Columbus, OH ad1ppq@r.postjobfree.com +1-614-***-****

Authorized to work in the US for any employer

Work Experience

Dollar Tree

Bethel Rd.

Sept 2023- Present

Cashier -

CASHIER

Cashier and organization of store. Periodic stocking of shipments and new inventory.

Tim Hortons

Cashier

May 2023- September 2023

Daily duties include keeping Restaurant in order

Cashier drive thru and lobby. Keeping food and items stocked in store. Kept store clean daily.

FT TELLER

FCBANK - Worthington, OH

March 2015 to March 2016

-Report each day and assisting Branch Manager

-Process deposits

-Cash checks

-Process loan Payments

-Cross Sell (I'm really good at)

-Explain our Products

-Vault Count

-Communicate with customers effectively and consistently.

Administrative Assistant

Tyco Grinnell - Dublin, OH February 2014 to July 2014

-Processed invoices.

-Prepared customer invoices.

-Processed credit card information.

-Data entry involved included research and updating customer records- Assisted co-departments with their work as well.

Title Auditor

Huntington Mortgage - Worthington, OH April 2013 to July 2013

Reviewed recently closed Mortgage files to ensure that they were in compliance with Huntington guidelines containing all of the required documents: Mortgage, Note, TIL-(Truth in Lending), HUD-1 and the appropriate checks (when and where applicable.)

-Daily communication via email & Phone between loan closers, notaries, closing, and underwriting toclear any issues of missing addendums or other Mortgage Documents missing from a file.

-Sorted, Filed and Distributed packages (Fedex). Imported those documents & checks (packages) intotheir files (Folders) to make them ready for disbursements. Packages arrived daily and the above step I'd perform audit of the completed files ensuring there was nothing missing.

-I created a newer, FASTER and more EFFICIENT system of getting work completed. The result of thissystem I began made for a much more productive end product (More files completed in 1 days' time which otherwise would have taken several. I wanted to help the flow of the closed files getting into disbursements area faster because that was the goal of the bank. They had no tracking system involved so I started the method of tracking my work using Excel. This came in handy and solved any issues of loan closers needing to know where the files were far as if they've moved on already to disbursements. It also showed my boss the amount of work I've completed in a day.

Title Clerk, Vendor Processing

Huntington Mortgage - Worthington, OH

September 2012 to March 2013

-Ordered Title, Appraisals, ID Checks and Flood.

-The consistent use of Data entry was role in this position.

-The vendor work I ordered for were on 1st and 2nd Mortgages and Equity Loans.

-I have fast and efficient typing skills so each day I was able to quickly get through a lot of orders onloan accounts that were at the beginning stage before being closed or funded.

Customer Care Professional

Dish Network - Hilliard, OH

February 2009 to December 2009

Processed payments via phone, answered and handled multiple phone lines, Maintained customer satisfaction.

-Retained customers on calls where initially they were angry or upset. At end of those calls the turnaroundwas they'd keep their service active versus ending it.

-Billing questions, Technical issues, Changing of accounts were all a daily routine on calls also.

-Mentored and trained new employees from time to time.

Customer Support Specialist

Teleperformance - Columbus, OH

February 2009 to December 2009

-Answered incoming calls from customers having technical problems setting up or connecting to theinternet.

-Walked callers through setting up their email(s) through Microsoft Office.

Telephone Banker

Chase - Columbus, OH

November 2005 to July 2008

-Provided resolution and answers to customer inquiries in regard to their accounts (checking, savings,CD's).

-Transferred funds, processed payments and helped explain fees and deposit holds were strong partof my daily tasks as well.

-Ranked #1 for Highest Cross Seller Banker in Department. (Certificates & Awards I have) - Was focused and driven in Sales while helping customers at the very same time.

-Home Equity I Provided account resolution to customers. Resolved questions related to clients checking,savings, and cd accounts.

-Transferred, processed and researched payments. Explained account activity, fees and handled multiplecorrespondences that came in through the business day.

Education

High school or equivalent in Real Estate

Hondros College 2010

Columbus State Community

2002 to 2004

Skills

•Microsoft Office 2010 (Excel, Outlook, Word, Powerpoint)

•Data entry 60 wpm, Alphanumeric 11,000 Ksph.

•8 Yrs. Sales -Backed by Awards, Certifications.

•8 Yrs. Customer Service • Fax, Scanner, Copier, 10 key

•Quick Thinker, Fast Learner.

•Very Hardworker

•Bank Teller

•Customer Service

•Cash Handling

•Banking

•Title Processing

Contact this candidate