Shekila Willis

Akron, OH *****

ad1pp4@r.postjobfree.com

+113*********

Qualified Customer Service Representative with 18 + years in fast-paced Customer Service and Call Center environments. Personable and professional under pressure, Superior computer skills and telephone etiquette. Excellent communicator in a demanding call center environment. Work Experience

Customer Service Representative

Fleet Response - Hudson, OH

September 2022 to Present

Handle accident claims for fleet vehicles

Provide rental cars for non drivable vehicles

assigne repair shops and tows

Tax Preparer

Jackson Hewitt - Akron, OH

December 2021 to Present

Filing tax returns supplied tax information work with irs on return issues filing seasonal position Customer Service Representative

EnvisionRx - Twinsburg, OH

December 2019 to April 2022

Taking insurance information

processing claims, refunds,setting up part D plan

Insurance Verification

Health choice - Akron, OH

August 2015 to November 2017

Going over policy details

Submitting applications

Setting up payment dates

Obtaining policy id # for members

Customer Service Representative

Joann Fabric - Hudson, OH

July 2014 to July 2015

Placed customer orders

Tracked processed orders

Processed refunds on orders

Handles and processed customer complaints

Customer service/ sales

Dial America - Fairlawn, OH

June 2013 to June 2014

Alert customers to upcoming sales and promotions

Handled customer relation issues in a gracious manner and in accordance with company policy Educated customers on brands to incite excitement about the company mission and values Education

associate degree in Medical

Herzing university online

Present

Skills

• Creative problem solver MS Windows proficient Strong client relations Credit card processing multi- line phone talent

Exceptional communication skills Quick learner

Local/state health laws knowledge Strategic sales knowledge

• Customer service

• Communication skills

• Organisational skills

• Sales

• Phone etiquette

• Time management

• English

• Computer skills

• Cold Calling

• Live Chat

• Upselling

• Account Management

• Computer Operation

• Technical Support

• Order Entry

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

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