KAYDRAIN C. SIMMONS

Is

980-***-****

ad1poz@r.postjobfree.com

Professional Profile

Seasoned, efficient and detail oriented professional offering a rich-mix of transferable skills gained from various business-centric positions with a finely honed expertise in utilizing state-of-the-art techniques to identify deficiencies and developing innovative processes to maximize business profitability and reduce costs. Possess hands-on experience and skills in performing a wide range of operations including data entry, invoice processing, process assurance, customer service and financial auditing/investigations amongst others. Skilled at facilitating continuous process improvement, working in a cross-functional team and building cohesive relationship with all levels of management, peers, and clientele, adept at facilitating technological solutions, implementing strategic policies and procedures to boost accountability, also equipped with solid leadership and time management skills, solid phone etiquette, as well as the ability to multi-task on daily basis while adhering to policies and staying committed to bringing added values to enhance short and long-term objectives.

Core Competencies

●Account Management

●Credit and Debit Memos

●Settlement

●Research/Analyzing

●SAP/ Quick Books

●Invoice Processing

●Reconciliation

●Process Assurance

●Financial Systems

●AP/AR

●Tax Filing

●General Ledger

●Billing Documents

●Month-End Closings

●Payroll Processing

Areas of Highlights

Demonstrate ability to adapt to changing processing processes as well as maintenance of productivity, procedures and accuracy

Expertise in the resolution of discrepancies through effective communication with departments and management as well as ability to validate and resolve invoice exception, data entry and other invoice processing.

Knowledgeable in the areas of new business applications, maintenance items, transfer paperwork and other supplemental account paperwork in addition to providing effective customer service for new and existing business.

Demonstrate success as a leader with excellent presentation and communication skills (written and verbal) along with ability to manage, delegate and prioritize tasks in addition to being highly organized with strong problem-solving abilities

Expertise in training and guiding, analyzing and normalizing of process level as well as ability conceptualize and implement strategic operational initiatives to propel efficiency, streamline operations, and realize top-rated administrative performances.

Professional Experience

Sr. Accounting Auditor 05/2023-11/2023

Duke Energy (Contractor)

Audit tickets for contractors on the field for late tickets,, cancelled tickets,, improper documentation,, or missing photos for payments

Gather/perform audit findings during month-end as presentation to discuss findings and money recovered for Accounting Books

Set up Accounting files in Excel Spreadsheet for file management

Communicate with Managers for audit findings

Set-up Pre-Audit and Auditor’s Files on a monthly basis for audit findings and file management

Reviews millions of available tickets in Duke Energy system for auditing to help recover money during audits for lack of work, falsified documents/evidence, duplicate billing’s, late tickets that affects payments to contractors

Accounting Billing Specialist I

Spectrum (Contractor) 02/2023-05/2023

Perform Bad Debt Write-Offs on accounts

Apply Outstanding credits to outstanding and/or outstanding invoices on account/cash applications for outstanding invoices

Various Account Maintenance through SAP S4 Hana including payment posting on account

Assign/Manage work through Smart Sheets

Communicate to internal and external Customers via Email

Verify payment information paid through credit card and check remittances via email and SAP billing system

Send statements and individual invoices to customers

Use of Salesforce for internal and external customers

Issue refunds for approval

Utilize Citrix/Eclipse for customer invoices and verification of orders

Research and Reconciliation of customer accounts

Perform Special Projects as needed

Finance Customer Management Coordinator

IBM (Contractor)-REMOTE 07/2022-02/2023

Large Portfolio Management of AR aging Trade accounts

GAAP experience, cash application, credit card and check remittance processing and verifying payments in SAP and emailing clients

Reduce AR aged invoices by collecting on aged invoices over 30 days

SLA AR Management of send Dunning letters to customers for non-payment before Risk

Direct customer contact by email/phone to determine when a payment will post to account

Print, send Invoices and Open items Reports upon customer’s request

Cash application for missing, unapplied, and unidentified payments and payment posting on customer accounts through billing system

Perform Netting cases and Master file updates on portfolios

Handle disputes from customers

Use of Oracle, ArcTree, MOV, SAP S4 Hana, CCP, Microsoft Outlook, and Microsoft Excel for portfolio management

Excel use for Pivot Tables and V-Lookups to lower AR high-dollar aged invoices

Participate in weekly meetings for vendor/portfolio management and process improvements for AR

Handle Final Demand, PCH’s, Off-cycle Final Demand, Daily Aging over 30, and COD (credit hold accounts) for AR accounts

Place COD’s on accounts and revert accounts from COD Holds back to charge (credit) accounts on AR accounts )

Operations Specialist lll 06/2021-02/2022

BANK OF AMERICA (Contract)

Charlotte, NC

Receive and respond to requests received via email internal departments

Manage email inbox, prioritize client’s requests, cases, and implement eligible items

Create cases and packages for tracking and monitoring through to end-to-end resolution

Conduct research based off client’s requests, questions, and/or inquiries received via email and/or chat

Payroll wage garnishment of employee shortages over $20 threshold related to Accounts Receivable reconciliation

Utilize various bank systems to support client’s requests including workflow processing

Perform Legal Name, DBA (Doing Business As), Descriptive Titles, and Disregarded Entity name changes/removal for commercial businesses

Perform QA audits for Legal Name Change, CVAT, and CVAT LATAM

Add signers for CVAT and CVAT LATAM

Worked with Treasury Department to process and audio multi-million dollar loans

05/2019-03/2020

Accounts Receivable Sr. Analyst

COCA-COLA BOTTLING CO. CONSOLIDATED

Charlotte, NC

Complete and process General Ledgers

Account Reconciliation/Settlement of accounts receivables errors that cannot auto-settle

Process AR invoices for month-end closing

Knowledge of GAAP

Use of SAP and Quick Books for research, settlement, and reconciliation of accounts and financial handling

Correct billing issues and invoice errors, including pricing issues in SAP

Process Billing documents Not Yet Passed to Accounting through SAP

Handle and process incomplete sales documents through SAP for proper billing/re-billing customers/vendors

Process and post Full Service and Hybrid routes through SAP

Verify/review/correct branch errors/deposits

Notify branches of errors before reconciliation

Research, remove, and process material blocks for settlement

Process Payroll deductions for financial loss made by Coca-Cola drivers during deliveries

Wage garnishment of shortages on delivery routes driver payroll direct deposit

Process overages (overpayments) and shortages (short pays) related to Accounting issues

Set-up daily settlement logs though Microsoft Excel

Bookkeeping of shipments and bank deposits/cash applications

Send/receive emails related to Accounting issues

Participate in group meetings

Provide feedback for technical issues in need of process improvements for more effective company-wide accounting structure

03/2016-05/2019

GSS Specialist IV

GSS WALMART

Charlotte, NC

Process Accounts Receivables invoices and receipts

3-way matching by PO, Microfilm, and UPC of invoices and receipts

Use of SAP and QuickBooks for invoices and financial management

Handle vendor compliance and assist with inventory management

AP/AR, general ledger/general journal entry clearing, reconciliation

Shared Services

Knowledge/Experience of GAAP

Audits on company-wide Special Projects

Vendor paybacks of claims that were filed incorrectly against vendors

File claims on invoices and/or receipts and handle cash applications of vendor payments

Credit Memos and Debit Memos of vendor account discrepancies, billing issues including short pays

Handle disputes of claims made by vendors

Auditing of invoices/accounts payables errors within department

Research, Analyze, and Reconciliation of accounts receivable errors

PHONE BANKER 1 09/2015-01/2016

WELLS FARGO

Responsible for receiving inbound calls, filing, researching debit card claims and data entry

Added stop payments on accounts, blocks, freezes, holds, etc. to accounts and debit cards for fraudulent activities

Completed transfers between bank accounts and/or credit cards, reissued debit cards and PIN number requests in addition to ensuring heck ordering

Reversed assessed fees on accounts, completed authentication, navigated through multiple screens at once as well as routed calls to appropriate departments

Crossed-sell available products and services to customers in addition to helping customers succeed financially

ACH wire transfers and bank-to-bank transfers per customer’s request

COLLECTIONS REPRESENTATIVE 03/2015-09/2015

CITI FINANCIAL

Responsible for the collection of on delinquent accounts, data entry as well as processing and post-dating of payments made outbound calls

Collected financial information for financial assistance in addition to offering programs to customers and sent e-faxes to customers

Responsible for routing of calls to appropriate departments and receiving of inbound calls

Provided payoff quotes and offered settlements on accounts

CUSTOMER SERVICE/COLLECTIONS 10/2013-02/2015

CAROLINA TITLE LOANS

Responsible for loans applications, loan processing, refinancing, and sales marketing to new and existing clients

Invoiced and paid vendors upon vehicle repossession using Quick Books and/or checks and general office duties

Vehicle lien checks, inspections, and lien placements to new clients, released vehicle liens, handled payoffs and settlements on accounts with collections

ADMINISTRATIVE ASSISTANT 04/2013-10/2013

CONNEXTIONS

Worked with Primary Care Provider’s to send Protected Health Information via a secure network and confirmed verification faxes

Made outbound calls to providers as well as sent and received verification faxes.

Conducted internet searches for Primary Care Provider’s verification for group/Tax Identification Number for appointment setting for their patients.

Participated in business meetings in addition to training and supervision of newly hired employees.

LOAN RESOLUTION SPECIALIST 10/2011-03/2013

TITANIUM SOLUTIONS

Ensured the collection of delinquent mortgage loan accounts in addition to making and receiving outbound and inbound calls.

Responsible for payments processing, data entry, handling tax questions while following guidelines under the Federal Debt Collection Practices Act guidelines.

Reversed misapplied payments, trained new-hire employees, and routing of calls to appropriate departments.

Began process for home loan modification programs, collected personal financial information, verified bank information, handled Conventional, VA, FHA, and ARM loans and ensured loss mitigation processes and early foreclosure procedures were handled efficiently

Educatio

UNIVERSITY OF PHOENIX CHARLOTTE, NC

Associates of Arts in Criminal Justice - GPA 3.2 Graduated Dec 2013

NORTHWESTERN HIGH SCHOOL, ROCK HILL, SC Graduated May 2004

GPA: 3.2

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