Data Entry Customer Service
Resume:
KAYDRAIN C. SIMMONS
Is
************@*****.***
Professional Profile
Seasoned, efficient and detail oriented professional offering a rich-mix of transferable skills gained from various business-centric positions with a finely honed expertise in utilizing state-of-the-art techniques to identify deficiencies and developing innovative processes to maximize business profitability and reduce costs. Possess hands-on experience and skills in performing a wide range of operations including data entry, invoice processing, process assurance, customer service and financial auditing/investigations amongst others. Skilled at facilitating continuous process improvement, working in a cross-functional team and building cohesive relationship with all levels of management, peers, and clientele, adept at facilitating technological solutions, implementing strategic policies and procedures to boost accountability, also equipped with solid leadership and time management skills, solid phone etiquette, as well as the ability to multi-task on daily basis while adhering to policies and staying committed to bringing added values to enhance short and long-term objectives.
Core Competencies
●Account Management
●Credit and Debit Memos
●Settlement
●Research/Analyzing
●SAP/ Quick Books
●Invoice Processing
●Reconciliation
●Process Assurance
●Financial Systems
●AP/AR
●Tax Filing
●General Ledger
●Billing Documents
●Month-End Closings
●Payroll Processing
Areas of Highlights
Demonstrate ability to adapt to changing processing processes as well as maintenance of productivity, procedures and accuracy
Expertise in the resolution of discrepancies through effective communication with departments and management as well as ability to validate and resolve invoice exception, data entry and other invoice processing.
Knowledgeable in the areas of new business applications, maintenance items, transfer paperwork and other supplemental account paperwork in addition to providing effective customer service for new and existing business.
Demonstrate success as a leader with excellent presentation and communication skills (written and verbal) along with ability to manage, delegate and prioritize tasks in addition to being highly organized with strong problem-solving abilities
Expertise in training and guiding, analyzing and normalizing of process level as well as ability conceptualize and implement strategic operational initiatives to propel efficiency, streamline operations, and realize top-rated administrative performances.
Professional Experience
Sr. Accounting Auditor 05/2023-11/2023
Duke Energy (Contractor)
Audit tickets for contractors on the field for late tickets,, cancelled tickets,, improper documentation,, or missing photos for payments
Gather/perform audit findings during month-end as presentation to discuss findings and money recovered for Accounting Books
Set up Accounting files in Excel Spreadsheet for file management
Communicate with Managers for audit findings
Set-up Pre-Audit and Auditor’s Files on a monthly basis for audit findings and file management
Reviews millions of available tickets in Duke Energy system for auditing to help recover money during audits for lack of work, falsified documents/evidence, duplicate billing’s, late tickets that affects payments to contractors
Accounting Billing Specialist I
Spectrum (Contractor) 02/2023-05/2023
Perform Bad Debt Write-Offs on accounts
Apply Outstanding credits to outstanding and/or outstanding invoices on account/cash applications for outstanding invoices
Various Account Maintenance through SAP S4 Hana including payment posting on account
Assign/Manage work through Smart Sheets
Communicate to internal and external Customers via Email
Verify payment information paid through credit card and check remittances via email and SAP billing system
Send statements and individual invoices to customers
Use of Salesforce for internal and external customers
Issue refunds for approval
Utilize Citrix/Eclipse for customer invoices and verification of orders
Research and Reconciliation of customer accounts
Perform Special Projects as needed
Finance Customer Management Coordinator
IBM (Contractor)-REMOTE 07/2022-02/2023
Large Portfolio Management of AR aging Trade accounts
GAAP experience, cash application, credit card and check remittance processing and verifying payments in SAP and emailing clients
Reduce AR aged invoices by collecting on aged invoices over 30 days
SLA AR Management of send Dunning letters to customers for non-payment before Risk
Direct customer contact by email/phone to determine when a payment will post to account
Print, send Invoices and Open items Reports upon customer’s request
Cash application for missing, unapplied, and unidentified payments and payment posting on customer accounts through billing system
Perform Netting cases and Master file updates on portfolios
Handle disputes from customers
Use of Oracle, ArcTree, MOV, SAP S4 Hana, CCP, Microsoft Outlook, and Microsoft Excel for portfolio management
Excel use for Pivot Tables and V-Lookups to lower AR high-dollar aged invoices
Participate in weekly meetings for vendor/portfolio management and process improvements for AR
Handle Final Demand, PCH’s, Off-cycle Final Demand, Daily Aging over 30, and COD (credit hold accounts) for AR accounts
Place COD’s on accounts and revert accounts from COD Holds back to charge (credit) accounts on AR accounts )
Operations Specialist lll 06/2021-02/2022
BANK OF AMERICA (Contract)
Charlotte, NC
Receive and respond to requests received via email internal departments
Manage email inbox, prioritize client’s requests, cases, and implement eligible items
Create cases and packages for tracking and monitoring through to end-to-end resolution
Conduct research based off client’s requests, questions, and/or inquiries received via email and/or chat
Payroll wage garnishment of employee shortages over $20 threshold related to Accounts Receivable reconciliation
Utilize various bank systems to support client’s requests including workflow processing
Perform Legal Name, DBA (Doing Business As), Descriptive Titles, and Disregarded Entity name changes/removal for commercial businesses
Perform QA audits for Legal Name Change, CVAT, and CVAT LATAM
Add signers for CVAT and CVAT LATAM
Worked with Treasury Department to process and audio multi-million dollar loans
05/2019-03/2020
Accounts Receivable Sr. Analyst
COCA-COLA BOTTLING CO. CONSOLIDATED
Charlotte, NC
Complete and process General Ledgers
Account Reconciliation/Settlement of accounts receivables errors that cannot auto-settle
Process AR invoices for month-end closing
Knowledge of GAAP
Use of SAP and Quick Books for research, settlement, and reconciliation of accounts and financial handling
Correct billing issues and invoice errors, including pricing issues in SAP
Process Billing documents Not Yet Passed to Accounting through SAP
Handle and process incomplete sales documents through SAP for proper billing/re-billing customers/vendors
Process and post Full Service and Hybrid routes through SAP
Verify/review/correct branch errors/deposits
Notify branches of errors before reconciliation
Research, remove, and process material blocks for settlement
Process Payroll deductions for financial loss made by Coca-Cola drivers during deliveries
Wage garnishment of shortages on delivery routes driver payroll direct deposit
Process overages (overpayments) and shortages (short pays) related to Accounting issues
Set-up daily settlement logs though Microsoft Excel
Bookkeeping of shipments and bank deposits/cash applications
Send/receive emails related to Accounting issues
Participate in group meetings
Provide feedback for technical issues in need of process improvements for more effective company-wide accounting structure
03/2016-05/2019
GSS Specialist IV
GSS WALMART
Charlotte, NC
Process Accounts Receivables invoices and receipts
3-way matching by PO, Microfilm, and UPC of invoices and receipts
Use of SAP and QuickBooks for invoices and financial management
Handle vendor compliance and assist with inventory management
AP/AR, general ledger/general journal entry clearing, reconciliation
Shared Services
Knowledge/Experience of GAAP
Audits on company-wide Special Projects
Vendor paybacks of claims that were filed incorrectly against vendors
File claims on invoices and/or receipts and handle cash applications of vendor payments
Credit Memos and Debit Memos of vendor account discrepancies, billing issues including short pays
Handle disputes of claims made by vendors
Auditing of invoices/accounts payables errors within department
Research, Analyze, and Reconciliation of accounts receivable errors
PHONE BANKER 1 09/2015-01/2016
WELLS FARGO
Responsible for receiving inbound calls, filing, researching debit card claims and data entry
Added stop payments on accounts, blocks, freezes, holds, etc. to accounts and debit cards for fraudulent activities
Completed transfers between bank accounts and/or credit cards, reissued debit cards and PIN number requests in addition to ensuring heck ordering
Reversed assessed fees on accounts, completed authentication, navigated through multiple screens at once as well as routed calls to appropriate departments
Crossed-sell available products and services to customers in addition to helping customers succeed financially
ACH wire transfers and bank-to-bank transfers per customer’s request
COLLECTIONS REPRESENTATIVE 03/2015-09/2015
CITI FINANCIAL
Responsible for the collection of on delinquent accounts, data entry as well as processing and post-dating of payments made outbound calls
Collected financial information for financial assistance in addition to offering programs to customers and sent e-faxes to customers
Responsible for routing of calls to appropriate departments and receiving of inbound calls
Provided payoff quotes and offered settlements on accounts
CUSTOMER SERVICE/COLLECTIONS 10/2013-02/2015
CAROLINA TITLE LOANS
Responsible for loans applications, loan processing, refinancing, and sales marketing to new and existing clients
Invoiced and paid vendors upon vehicle repossession using Quick Books and/or checks and general office duties
Vehicle lien checks, inspections, and lien placements to new clients, released vehicle liens, handled payoffs and settlements on accounts with collections
ADMINISTRATIVE ASSISTANT 04/2013-10/2013
CONNEXTIONS
Worked with Primary Care Provider’s to send Protected Health Information via a secure network and confirmed verification faxes
Made outbound calls to providers as well as sent and received verification faxes.
Conducted internet searches for Primary Care Provider’s verification for group/Tax Identification Number for appointment setting for their patients.
Participated in business meetings in addition to training and supervision of newly hired employees.
LOAN RESOLUTION SPECIALIST 10/2011-03/2013
TITANIUM SOLUTIONS
Ensured the collection of delinquent mortgage loan accounts in addition to making and receiving outbound and inbound calls.
Responsible for payments processing, data entry, handling tax questions while following guidelines under the Federal Debt Collection Practices Act guidelines.
Reversed misapplied payments, trained new-hire employees, and routing of calls to appropriate departments.
Began process for home loan modification programs, collected personal financial information, verified bank information, handled Conventional, VA, FHA, and ARM loans and ensured loss mitigation processes and early foreclosure procedures were handled efficiently
Educatio
UNIVERSITY OF PHOENIX CHARLOTTE, NC
Associates of Arts in Criminal Justice - GPA 3.2 Graduated Dec 2013
NORTHWESTERN HIGH SCHOOL, ROCK HILL, SC Graduated May 2004
GPA: 3.2
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