Shilky Ramphal

***** ********* ****, ********** ** 21742

240-***-****

ad1poy@r.postjobfree.com

Career Objective

To secure a challenging position in a reputable organization to expand my learning, knowledge and skill. Secure a responsible career opportunity to fully utilize my training skills, while making a significant contribution to the success of the company. Work experience

Banking operations march 2011-january 2013

BA continuum india pvt. Ltd

● Ordering checks for the clients based in USA

● Providing account statements and fee reversals for one account or multiple accounts.

● Solving the critical queries for the business and checking accounts and taking immediate action by maintaining the higher standards. Customer care executive (mortgage lending) February 2007-may2008 Moksha business solutions pvt ltd.

● Build sustainable relationships and trust with customer mortgage accounts through open and interactive communication.

● Handle clients complaints, and provide appropriate solutions and alternatives within the limit; follow up to ensure the resolution.

● Follow communication procedure, guidelines and policies.

● Identify and assess client’s need to achieve satisfaction, by making sure that they are getting lower mortgage rates compared to the other mortgage lenders.

● Provide accurate, valid and complete information by using the right methods/ tools.

SKILLS

● Critical thinking and problem solving.

● Teamwork and collaboration.

● Organizational and time management.

● Professionalism and strong work ethics.

● computer(ms word and powerpoint)

EDUCATION

Parmeshwari devi dhanula May, 2003

High school

Hans raj mahila maha vidyalaya june,2006

Bachelor of commerce grade average 3.18

Lovely professional university september 2010

AWARDS

Star executive

Award for most sales(hot transfers) of the month.

VOLUNTEER EXPERIENCE

Infants and toddlers

● Volunteered in speech and OT groups on a weekly basis to help the special need kids.

AFFILIATION

Religious organization

Active member of Harsiddhi shakti temple.

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