Receptionist Local

Lyn Tyler

Apollo Beach, FL *****

*********@*****.*** - 813-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

SALON MANAGER-RECEPTIONIST

VICTORIA'S 5TH AVE SALON - Apollo Beach, FL - November 2014 to Present Nov. 2014 to Present

Assist owner in the management and on-going development to over 10 cosmetologist. All cash, credit card handling, balancing, and bank deposit statements. Create employee work schedules and authorize time off. Maintain website, facebook pages, design and post weekly sales and specials. Maintain all retail inventory, re-orders as necessary and create displays and signage. Lead by example in providing excellent, courteous customer service and diffusing any problem situations. Handle all inbound and outbound calls and computerized appointment system. SERVICE DISPATCHER

WALLACE ENERGY - July 2014 to October 2014

Scheduled service calls and provided work orders for over 10 Service Technicians. Reviewed jobs in service monitor to ensure they are dispatched and assigned as required. Communicated with other dispatchers, service technicians and departments for emergency service calls. Negotiates customer prices, service plan payments and billing issues consistent with specified company guidelines.

Ensure timely customer follow-up on all inquires.

Work in partnership with sales, operations, credit and other departments in regards to timely resolution of customer issues.

Maintains updated customer information utilizing internal computerized CRM system. Completes related paperwork as necessary.

CUSTOMER SERVICE REP./OFFICE ASSISTANT

COMBINED ENERGY SERVICES - January 2007 to May 2013 Front line customer service rep., both in person, walk-in, handle 5 line multiple phone system, email. Set up new customer accounts, post payments/credits, budgets. Billing of service work orders, fuel deliveries, HVAC equipment installs, warranties. Account reconciliation, bank deposits, operated POS cash register. Handled customer complaints and emergencies.

Maintained all aspects of office procedures and training of office personal. Dispatched delivery drivers and service technicians. CLASSIFIED CONTRACT ADVERTISING EXECUTIVE

TIMES HAROLD RECORD NEWSPAPER - September 2001 to December 2006 Consulted with clients via phone, email, fax to design effective targeted solutions, business goals and return on investment objectives for their business advertising. Developed business advertising needs for several top real estate firms, retail stores, insurance agents, etc. Continuously exceeded monthly sales goals as well as awarded top advertising sales executive. CREDIT MANAGER/CUSTOMER SERVICE AGENT

AGWAY ENEGRY SERVICES - June 1996 to November 2000 Responsible for all account receivables, budgets, collections, credit, bank deposits, and legal accounts. Managed all operations of office on daily basis.

TELEPHONE OPERATOR

GTE/CONTEL TELEPHONE CO - November 1981 to May 1992 Customer service, telephone systems operator, data entry, directory assistance and telephone repair service. EDUCATION

NYS Real Estate License

Sullivan County Comm. College - Ferndale, NY

SKILLS

Multi-Line Phone System, Microsoft office applications, collections, A/R, reconciliation of accounts, all aspects of office administration.

ADDITIONAL INFORMATION

SKILLS

HVAC Knowledge, Inventory, Retail, 15+ years Customer Service Executive, Advertising Sales, Call Center, Collections/Credit, A/R, all aspects of Office Management. Qualifications:

15+ years customer service experience with administrative duties. Switchboard, call center, and multiple phone line experience. Excels in AR, collections, credit operations.

Handled high volume of money, and balanced cash drawers. Excellent organizational skills, detailed oriented with demonstrated ability to work in a fast paced environment. Excellent interpersonal, verbal, and written communication skills, problem solving and time management. Proficient in MS Office, Internet, Email.

Retail and advertising sales experience with management responsibilities. Effectively interact with a diverse population at all levels within an organization and maintain composure in stressful situations.

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