Customer Service Call Center
Resume:
Sharmaine D. Goff
ad1pof@r.postjobfree.com
Atlanta, GA
Professional Summary
Detailed-oriented Customer Service agent with over 10 years of hands-on experience in a diverse call center setting. Customer focused individual who’s proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sale goals through attentive individualized services and concise communication. Motivated to maintain customer satisfaction while seeking an entry level position with a company willing to invest in its employees.
Professional Skills/Qualifications
Payment Processing
Call Center Operations
System Documentation
Resolving Issues
Professional Telephone Etiquette
Quality Control
Call Control Skills
Data Entry
Order Processing
Process Driven
Experience with (Word,Excel and Outlook)
Building Customer Loyalty
Active Listening Skills
Product Knowledge
Work Experience
Aston Carter-Deckers-Atlanta,GA (Remote)
Customer Service Representative
September/2022-July/2023
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
Remained courteous and calm, even during moments of customer dissatisfaction.
Memorized entire line of company products and services including prices and special discounts.
Collect source data such as customer names, addresses, phone numbers, credit card information for over 500 customers monthly and enter data into customer service software.
Research complicated cases without prompting to provide more comprehensive service to customer.
Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.
Floor and Décor- Atlanta, GA (Remote)
Customer Center Agent
November/2020-February/2022
Asked probing questions to determine service needs and accurately input information into the electronic system.
Helped clients navigate online systems within established frameworks to obtain services.
Taught agents successful strategies for positively influencing customer experience, maintaining control of call flow and de-escalating conflict.
Tracked activity in CRM to support quality assurance.
Updated customer accounts, addresses and contact information with call management databases.
Communication with vendors via email to monitor product shipments, prices and backorders.
Publix Grocery Store-Sandy Springs, GA
Meat and Seafood Clerk
February/2018-April/2019
Checked products for temperature and expiration dates to maintain consumer safety.
Organized store by returning merchandise to proper areas and restocked displays.
Escorted customers to products and pointed out complementary items to boost store sales.
Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
Used slicers and other department equipment to prepare cuts of meat for customer.
Closed and open department on time to accurately served customers in a professional timeframe.
Chik-Fil-A-Atlanta, GA
Line Cook
July/2016-October/2017
Operated fryers and grills according to instructions to maintain safety and food quality.
Carried pans, kettles and trays of food to and from work stations, to the stove as well as to the refrigerators as needed.
Followed proper food handling methods and maintained correct food temperatures for high scores on health inspections.
Restocked food items throughout shifts to prepare necessary ingredients for cooking and timely service.
Maintained kitchen hygiene with regular mopping, disinfecting workspace and washing utensils and glassware.
Prepared dishes in a fast paced environment working with teammates to maintain a high customer satisfaction rate.
Donnelly Communications-Atlanta,GA
Call Center Representative
January/2015-October/2015
Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Audited customer account information to identify issues and develop solutions.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long term business relationships.
Managed high-volume of inbound and outbound customer calls.
Answered screened and processed high volume of calls daily with call management system and web based communications.
Education
Diploma
Columbia High School
Decatur, GA
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