Objective

Looking for an opportunity to contribute in the growth of an expanding company with the strong background of proven ability to work with management and organization and enhance my skills, knowledge and experience.

Profile

Motivated, personable, highly trainable, professional. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Management

Report Preparation

Written Correspondence

Debt Collections

Certified Fork Lift Operator

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Route Delivery & Sales

Insurance Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Payroll Processing

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Able to manage employees of all personality types

Talented in working with past due customer and collecting payments

A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment

Rapidly learn and master varied computer programs.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

Interprets and supports the purposes, philosophy and objectives of the agency.

Introduced work processes that improved efficiency in activities and work productivity

Makes recommendations, as necessary, to provide adequate coverage for the provision of services to improve quality.

Evaluate needs and implement cost-effective solutions to help minimize overhead costs and maximize operational efficiency

Dynamic leader, strategic thinker and decision-maker. Expertise includes:

Design/Delivery of Training

Adult Learning Principles

Technical, Process, & Leadership Course Training

Needs Assessment & Training

Employment History

FEDEX GROUND - Atlanta, Ga

Linehaul Driver, Jan 2019 - Present

FEDEX GROUND - Atlanta, Ga

Operations Admin, Jan 2017 - Jan 2019

SWIFT - Atlanta, Ga

Operations Admin, May 2014 – May 2017

WORLD FINANCE - Perry, Ga

Asistant Mgr, 2014 - March 2011

Education

STRAYER UNIVERSITY

IT

GPA: 3.5

References

Karl Goodall

BUSINESS OFFICE MANAGER

470-***-****

Mark Brannam

W.R.A.F.B

478-***-****

Contact this candidate