Arlene Robles

Home: ***** *. ********* **.

Marana, AZ 85658

Contact Phone: 520-***-****

E-mail: ad1pmv@r.postjobfree.com

Career Objective:

Obtain a position within a company with a goal and desire to be a leader in their industry. The position would allow me to utilize my extensive education, knowledge, and experience in social work and business administration while providing opportunity for growth and development.

Education:

Master of Social Work (MSW) Arizona State University (April, 2017)

Latino Cultural Competency in Social Work Certificate Arizona State University (April, 2017)

English/Spanish Translation Certificate (September, 2016)

Master of Business Administration (MBA) University of Phoenix (April, 2012)

Bachelor of Science in Business Administration (BSBA) University of Phoenix (October, 2010)

Skills and Qualifications:

I have over seven years of social work experience in different areas, three years of front/back medical office experience (including HR), five years of office/admin experience, and overall fifteen years of customer service experience. I am now in the field I love and want to keep learning from experiences and my patients/clients in order for me to provide them with the best care. I am self-driven, committed, reliable, a fast learner, a hard worker, very eager and determined, a team player, and enjoy working in a fast paced setting. I have never missed a deadline and take pride in delivering quality work in a timely manner.

•Individual and group behavioral health therapy for adults, children, and families (English and Spanish)

•Employee relations, training and development, benefits, compensation, organization development, executive administration, record keeping, maintaining employee flies and HR filing system, assisting with the day to day operation of the HR office

•Knowledge of HIPPA privacy regulations, and medical terminology

•Strong customer service

•Proficient in MS Excel, Outlook, Word, Power Point, Sun Coast, Kantime

•Excellent communication both verbally and written in English and Spanish

Volunteer hours:

The Salvation Army Thanksgiving meal event (20 hours total)

•Duties: Server, clean up crew, and driver

•Dates: 11/24/2011, 11/22/2012, 11/28/2013, and 11/27/2014

Casa de los ninos (over 130 hours)

•Duties: Floater; assist with groups (new born – age 12), reception, and other needs.

•Dates: March, 2015 – August, 2015

Arizona State University, School of Social Work – Tucson Component

Title: President for Trabajadores Sociales en Accion Club (TSA) (2016/2017)

Title: Vice President for Trabajadores Sociales en Accion Club (TSA) (2015/2016)

•The club serves as a communal space for students and professionals in the School of Social Work program who are invested in promoting positive change and building healthy Latino communities.

Internship:

Assurance Health and Wellness Center

Internship Dates: August 2016 to April 2017

Address: 3939 S. Park Ave. Tucson, AZ 85714

Team: Behavioral Health

Title: Intern Therapist for pediatrics and adults (Bi-Lingual)

Roles and Responsibilities:

•Provide individual therapy for adults in English and Spanish

•Provide individual therapy for children in English and Spanish

•Provide family therapy in English and Spanish

•Type and submit therapy progress notes in NextGen within 24 hours of session

•Responsible for providing clients with resources to other needed services

•Responsible for keeping track of my caseload

•Responsible for contacting new assigned clients for initial appointment

•Responsible for keeping contact with clients for continued services

•Responsible for submitting contact notes in NextGen

•Responsible for checking and responding to emails in a timely manner

•Responsible for reviewing and explaining agreement and consent forms to clients.

•Responsible for turning in client’s signed forms for scanning

•Responsible for required trainings (Relias, intake process, NextGen)

•Responsible for reading client’s charts prior to initial appointments

•Prepare for each individual client’s needs in order to provide best practice

•Responsible for staffing with team members regarding clients

•Responsible for attending supervision meetings regularly

•Responsible for asking questions about things I am unsure of

Arizona Children’s Association

Internship Dates: August 2015 to April 2016

Address: 3716 E. Columbia St. Tucson, AZ 85714

Team: Behavioral Health

Title: Intern Group Facilitator

Roles and Responsibilities:

•Co-facilitate children’s anger management group

•Co-facilitate children’s coping skills group

•Co-facilitate children’s social skills group

•Co-facilitate teen girl’s mood group

•Co-facilitate teen girl’s art group

•Write notes for clients; individually

•Responsible for calling the Child Abuse HOTLINE when needed

•Responsible for testifying in court if subpoenaed

•Responsible for collecting signatures from adults picking up clients

•Responsible for checking and responding to emails

•Responsible for completing required trainings

•Responsible for helping clients with projects

•Responsible for assisting clients with an individual therapy session if needed

Work Experience:

Soulistic Hospice

Employment Dates: July 2022 to present

Address: 2344 E. Speedway Blvd, Tucson, AZ 85719

Team: Field MSW

Title: Medical Social Worker

Roles and Responsibilities:

•Reach out to new patient or MPOA to introduce self and set up initial visit

•Explain MSW role to pt and family/caregiver

•Assess social, emotional, and financial needs

•Counsel and support patient and family

•Assist with EOL plans

•Provide initial bereavement support

•Provide information to resources in the community

•Make home visits or phone calls once a month and PRN

•Assist with placement

•Assist with long-term care applications

•Collect ROI signatures for requests (letters, FMLA paperwork, medical records)

•Attend Ethics Committee, team, and all staff meetings

•Chart daily visits

•Work on-call shifts

•Arrange respite

•Collect signatures on ABN, revocation, and discharge forms

•Assist with any needs as they arise

Casa de la Luz

Employment Dates: June 2017 to present

Address: 7740 N. Oracle Rd. Tucson, AZ 85704

Team: Field MSW

Title: Medical Social Worker

Roles and Responsibilities:

•Reach out to new patient or MPOA to introduce self and set up initial visit

•Explain MSW role to pt and family/caregiver

•Assess social, emotional, and financial needs

•Counsel and support patient and family

•Assist in mortuary planning

•Provide initial bereavement support

•Provide information to resources in the community

•Make home visits once a month and PRN

•Assist with placement

•Assist with long-term care applications

•Collect ROI signatures for requests (letters, FMLA paperwork, medical records)

•Attend Ethics Committee, team, and all staff meetings

•Chart daily visits

•Work on-call shifts

•Arrange respite

•Collect signatures on ABN, revocation, and discharge forms

•Assist with any needs as they arise

Project AMOR

Employment Dates: January 2016 to June 2017

Address: 4130 S. 5th Ave. Tucson, AZ 85714

Team: Supervised Visitations

Title: Visitation Supervisor

Roles and Responsibilities:

•Supervise visits between parents, family members, and children

•Write detailed reports for each visit

•Assemble new client files

•Arrange visitation dates and times with placements, DCS, daycares, and schools

•Transport children to and from visits

•Complete all necessary paperwork on a daily basis

•Collect signatures when picking up and dropping off children

•Do intake interviews for new clients (parents)

•Attend weekly staff meetings

•Make necessary phone calls and send emails to parties involved in cases

•Work on new referrals

•Maintain necessary requirements up to date

•Complete all necessary required training

City of Tucson

Employment Dates: April 2014 to August 2014

Address: 255 W. Alameda Tucson, AZ 85701

Team: Human Resource

Title: Insurance Clerk

Roles & Responsibilities:

•Provided customer service in person, by email, mail, and phone

•Managed new hire enrollment process for all new City of Tucson employees (received initial email with employee’s name and hire date, logged into spreadsheet, received second email with employee’s ID number, search employees in HRM (payroll system) in order to create their profile into BUCK (benefits system), create benefits acknowledgement for each employee and mail with benefits packet, collect signed forms from all employees, once enrolled for benefits, enter deductions into HRM

•Oversaw mailing of insurance packets to a numerous amount of new hires

•Managed new hire process clean-up project for 100+ participants who had not returned benefits acknowledgement form.

•Managed front desk/reception (phones/walk-ins) duties for the Benefits Office and subsequently for the full HR department

•Contacted employees (GroupWise/Phone) with missing paperwork and successfully collected

•Contacted department payroll clerks when unable to contact employees

•Updated employee/retiree phone numbers in insurance enrollment system (Buck)

•Record handling/filing

•3+ years of experience with companies that work under HIPAA compliance

Express Employment Professionals (Express/City of Tucson)

Employment Dates: November 2013 to February 2014

Address: 255 W. Alameda Tucson, AZ 85701

Team: Human Resource

Title: HR Temp

Roles & Responsibilities:

-Express

•Provided customer service in person, by email, mail, or/and the phone

•Maintained and created files and databases

•Collected applications

•Verified application information was complete

•Verified references

•Took pictures of potential employees for company records

•Copied documents

•Organized/maintained forms and files

•Maintained confidentiality

•Maintained and produced correspondences including notices to applicants

•Tested and helped potential employees apply using online system

-The City of Tucson

•Provided customer service in person, by email, mail, or/and the phone

•Managed and successfully relocation of 8,000+ files during HR move

•Oversaw mailing of insurance packets to a numerous amount of new hires

•Managed front desk/reception duties for the Benefits Office and HR department

•Contacted employees (GroupWise/Phone) with missing paperwork and successfully collected 50+ outstanding documents

•Updated employee/retiree phone numbers in insurance enrollment system (Buck)

•Record handling/filing

•3+ years of experience with companies that work under HIPAA compliance

•Reviewed and corrected 5 years of files

Chiropractic USA

Employment Dates: January 2013 to May 2013

Address: 1820 E Innovation Park Dr. Oro Valley, AZ 85755

Team: Specializing in Subluxation

Title: Front/Back office Assistant

Roles & Responsibilities:

•Trained new employees for back and front office duties

•Provided customer service in person, by email, mail, or/and the phone

•Communicated with patients/clients and referral sources

•Processed patient paperwork including preparation of file for Billing Department

•Processed paperwork, registered new patients, and assembled charts

•Verified Medicare, Medicaid, and private insurance coverage information

•Maintained referral log

•Responsible for obtaining authorization, eligibility, and verification of benefits

•Scanned information to patient electronic record

•Scheduled and confirmed appointments.

•Created, entered, and submitted automobile accident statement for insurance companies

•Front and back office assistant to patients and doctor

•Collected payments, entered them into system and kept record in receipt book

•Daily deposit at the end of each day

The University of Arizona Cancer Center

Employment Dates: February 2008 to May 2008

Address: 1891 W. Orange Grove Rd, Tucson, AZ 85704

Team: UMC Oncology Office of Revenue

Title: Revenue Cycle Coordinator I

Roles & Responsibilities:

•Communicated with patients/clients and referral sources both verbal and written

•Provided customer service in person, by email, mail, or/and the phone

•Coordinated all patient information, processed paperwork

•Registered new patients and assembled charts

•Verified Medicare, Medicaid, and private insurance coverage information

•Cleared previous day’s route and checked all paperwork for accuracy and completeness

•Maintained referral log

•Scanned information to patient electronic record

•Scheduled and confirmed appointments

Contact this candidate