Joseph Dorticos

Miami, FL *****

ad1pkg@r.postjobfree.com

+1-786-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

ECw System Analyst/ Trainer

MyCare Medical Group - Miami, FL

October 2022 to Present

• Prepares for and leads end-user training using a standard curriculum

• Collaborates with clinical leadership in assessing training needs through quality reports, incident reports, direct observation and multidisciplinary collaboration

• Collaborates with clinical leadership on updating training materials

• Contributes to the evaluation by collecting feedback from trainees and collaborating with the Clinical Leadership, evaluating feedback and making applicable changes to training in collaboration with the Clinical Leadership.

• Administers end user proficiency assessments

• Supports end users with "at the elbow" support

• Administers refresher, optimization, and skills enhancement training

• Conducts training and education programs for providers, clinic staff, administrative departments, physician partners, and vendors assigned

• Reviews and analyzes facility activities and data to aid planning and process improvement with the practice management and EMR products

• Keeps track of lessons learned and shares with team members

• Effectively communicates relevant software related information to team and superiors

• Delivery of training programs which may include classroom, remote hosted or web-based models

• Provide training support at various locations as requested

• Coordinate logistics associated with education events

• Subject Matter Expert of applicable practice management and EMR applications software with ability to troubleshoot software system

• Provide individual and group training and support upon request, and upon addition of new offices

• Collaborates in the development and delivery of content-specific, competency-based education programs as assigned including new hire and end-user functional training programs

• responsible for providing training to our client practices that are using eCW Software

• Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction

• Develop Workflow processes

• Demonstrate the software to client practice, make suggestions and provide training

• Communicate/escalate issues to Project Managers to promptly and effectively address issues

• Assists with the build, configuration, and testing of training environments.

• Completes all assigned project tasks and requirements within designated timelines.

• Conducts team meetings to discuss training related changes, communications, updates and improvements.

• Works with trainers to assist with the development, validation, and updating of training materials.

• Conducts team meetings to discuss training related changes, communications, updates and improvements.

Regional Clinical Supervisor

Clinical Care Medical Centers - Miami, FL

March 2021 to October 2022

• Under the supervision and guidance of the Director of Clinical Operations.Oversees clinic operations in assigned area clinics to ensure smooth and efficient execution of clinical care processes

• Communicates job expectations to Center Manager and Clinical Leads of assigned clinics and conducts individual and group coaching and training interventions for new and tenured clinic employees

• Monitors performance and efficiency of assigned clinics and alerts Director of Clinical Operations and/ or appropriate departments on any challenges interfering with patient care or processes

• Ensures assigned clinics are following clinical care workflow processes in day to day clinic operations by daily and weekly site visits and daily EMR reviews

• Reviews and assists clinics in understanding and maintaining clinic budgets to regulate spending, payroll processes, and other clinic expenses

• Ensures assigned clinics are stocked with necessary supplies and all equipment is working and properly maintained

• Reviews and follows clinic staffing divisions and assists clinic management in development of schedules and understanding of staffing needs

• Monitors and evaluates the effectiveness of assigned clinic operations through regular reviews of key performance metrics

• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff Additional Responsibilities:

• Communicates with clinic management, appropriate departments, or vendors to maintain physical integrity of assigned clinic facilities

• Attends and participates in all scheduled meetings and events as directed

• Submits orders for necessary supplies, maintenance and IT tickets, and completes end of month reports related to financial reconciliation

• Maintains communication with the Director of Clinical Operations to report on staff and clinic performance and any operational challenges, if applicable

• Assists clinic staff in registering and discharging patients, including insurance verification, payment collection, and scheduling follow-up visits

• Follows appropriate processes when disciplinary action is necessary for employee-related issues

• Travel required throughout clinics

Clinical Manager

Marimon Pediatrics - Miami, FL

May 2018 to February 2021

Supervise clinical personnel

Train all new hires

Lia son between patient and doctor

Directly answered all emails in regards to medical questions from patients. Conduct weekly trainings

Responsible for ordering and maintaining vaccine inventory. Maintain smooth transition from triage to being seen by physician. Make sure medical team delivers high quality customer service Provides patient education on treatment plans.

Administer vaccines and medications

Input all vaccines in EMR

Update patients charts after appointments.

Verify schedule the day prior to make sure day runs smoothly. Educate patients about they're diagnoses.

Perform venipunctures and processed all labs.

Inventoried and stocked all vaccines, medications, and medical supplies.

• Connected: I build strong, meaningful relationships with patients, their families, and colleagues through positive interactions and by communicating with empathy.

• Respectful: I am authentic and genuine in my interactions – always treating others with courtesy and dignity – showing professionalism in my appearance, behavior, and hospitality.

• Engaged: I am caring, prompt, and responsive – always willing to step out of my primary role to help a patient or a colleague.

• Accountable: I am committed and empowered – always taking personal responsibility for a humanized, pleasant experience for our patients, their families, and colleagues.

• Trustworthy: I conduct myself with character and integrity – diligently and reliably executing every aspect of my work while maintaining a steadfast adherence to our ethical standards.

• Excellent: I enjoy what I do. I am passionate about the care we provide to our patients and the support we give to each other – always improving, always learning, and never settling.

• Able to analyze all aspects of the work environment and provide resolutions to issues that arise concerning provider/staff scheduling and patient workflow.

• Able to make effective decisions.

• Open to differing opinions.

• Good at analyzing contradictory information.

• Able to interpret data.

• Able to motivate others to implement practice decisions.

• Excellent leadership qualities.

• Exhibits tact, diplomacy, and flexibility.

• Possesses excellent communication skills.

• Assists with clinical duties as needed.

• Handles clinical patient complaints.

• Insures quality patient care throughout the practice.

• Continuously works towards improving overall practice operations. Medical Assistant/Phlebotomy Technician

Sunset Pediatrics - Miami, FL

September 2016 to May 2018

Performed routine in-house pediatric procedures such as phlebotomy and finger sticks. Was responsible for managing vaccines, drawing up vaccinations and documentation of such. Efficiently completed school and day care forms for patients. Communicated with patient's families on behalf of the providers and coordinated follow-up care. Recorded height, weight, and blood pressure.

Performed hearing and vision tests, vena puncture and intramuscular injections. Assisted physician with various medical procedures, preparing referrals and requested prescriptions from pharmacies.

Maintained patient records and cleanliness of exam rooms. Performed well baby and well child checks on infants-18 years of age Coordinated patient referrals with specialty practices Performed immunization administration and phlebotomy for infants-18 years of age Maintained detailed inventory of vaccines; ordered pediatric vaccines and supplies for unit Provided physician assistance with all patient care and procedures Provided support to adult clinical staff and to adult laboratory staff as needed Performed tympanograms, eye exams (VEP), hearing tests, spirometry and PFT's. Assisted Doctors with all medical procedures, triage. Lead Medical Assistant

CareResource

November 2013 to August 2016

Oversee and manage clinical flow, the interaction of staff and all daily functions.

• Ensure all Ma's provide quality medical treatment

• Assessed patients and document their medical histories.

• Evaluated patient care needs, prioritize treatment, and maintained patient flow.

• Trained new staff on quality control procedures.

• Assisted doctors with surgeries and non invasive procedures.

• Collected blood,tissue, and other lab specimen for lab testing.

• Authorized drug refills and provided detailed prescription information to pharmacies.

• Performed monthly inventory and maintained office and medical supply counts.

• Performed vitals/glucose testing and assisted in administering injections and urinalysis.

• Skillfully performed suture removals for patients of all ages.

• Conducted employment interviews and trained new employees in multiple areas of facility

• Organized effective laboratory collection and services in a challenging work space while maintaining high standard of care.

• Partnered with Clinical Practice Manager in improvement of EMR documentation that lead to an average accounts receivable time of less than 30 days.

• Worked with Clinical Practice Manager and billing team to develop an efficient system for timely charges entry.

Emergency Room Technician

Mount Sinai Medical Center - Miami Beach, FL

February 2009 to September 2015

• Performed EKG's, IV insertions, lab draws, and splints as directed by the attending physician.

• Took part in interviewing and training new employees.

• Conducted self in a proficient and professional manner.

• Transferred patients to rooms.

• Compliant with HIPAA regulations at all times.

• Supported and promoted an environment that was conductive to quality customer service.

• Responded to every emergency situation according to hospital policy.

• Practiced flexibility by assuming the role of administrative assistant when needed.

• Properly documented all procedures as required and without error

• Assisted nurses with patient treatments.

• Preformed daily duties of vital signs, patient turns, charting, and other requested tasks.

• Preformed front end duties such as answering phones, verifying appointments, chart upkeep, telemetry monitoring, and scheduling as needed.

• Assisted EMS/ER Staff with trauma/ urgent care.

• Assisted patients into room and placed appropriate monitoring devices and informed about patient's condition to the assigned nurse.

• Collected blood samples, tissue or other laboratory specimens, logged the specimens

• Provided basic patient care and treatments, such as taking temperatures, blood pressures and dressing wounds,

• Treated bedsores, gave enemas or douches and performed catheterizations.

• Monitored all aspects of patient care, including diet and physical activity. Combat Medic

U.S Navy

March 2002 to January 2009

• Cared for wounded soldiers and treated illnesses and injuries sustained in the field.

• Prepared and assembled tents to mimic an actual war scenario.

• Inspected vehicles to ensure they were mechanically safe and sound.

• Issued shots and immunizations to soldiers at different Navy facilities.

• Performed hospital medical training

• Patient assessment, triage, phlebotomy, immunizations, EKG, anthropometrics

• Solely supported deployed military personnel as primary health technician in two wartime (high stress) deployments without direct Medical Doctor supervision; 2002, 2003

• Instructed U.S., coalition, Iraqi forces in CPR, combat first-aid, EMT, and Combat Medic Advanced Skills.

• Responsible for assessing, screening and triaging of patients and assisting practitioners with examinations and procedures

• Communicated with physicians, staff, patients, and the patient's significant others to facilitate continuity of care.

• Assures that daily charting and documentation of care given and other pertinent information is completed in a timely manner.

• Responded to emergency needs of residents.

• Adherence to standards and business conduct and compliance

• Performed assessments on the nursing staff.

• Treated patients at a military base clinic and during field trainings.

• Educated first aid and emergency aid methods to selected medic assistants in each squad and platoon.

• Served as a medic platoon leader overseeing the day-to-day operations of the base clinic.

• Implemented immunization against tetanus and hepatitis.

• Trained to be a combat lifesaver, administer life saving skills to wounded soldiers.

• Managed a team of medics, oversaw daily operations. Education

Associate of Science in Nursing

Dade Medical College - Miami, FL

2012

Skills

• Phlebotomist

• Venipuncture

• Phlebotomy

• Injections

• Patient Care

• EMR systems (10+ years)

• CPR Certified

• Medical Imaging

• Laboratory Experience

• EMT Experience

• Triage

• Vital Signs

• Medical Records

• Epic EMR/EHR Systems (6 years)

• Critical Care Experience

• Medical Office Experience

• Supervising Experience (6 years)

• Anatomy Knowledge

• Hospital Experience

• Medical Scheduling

• Insurance Verification

• Case Management

• Nursing

• Medical Terminology

• Microsoft Word

• Phone Etiquette

• Transcription

• Computer Skills

• Caregiving

• Employee Orientation

• eClinicalWorks (6 years)

• Healthcare management

• Office Management (6 years)

• HIPAA

• Managed care (5 years)

• Hedis (6 years)

• Nexgen EMR systems (3 years)

• Portuguese

• Spanish

• Microsoft Excel

• Management (7 years)

• Communication skills

• Bilingual

• Documentation review

• Pediatrics

• Medication administration

• Cerner EMR/EHR System (5 years)

• ICD-10

• Systems Analysis

• Practice Management

Languages

• English - Expert

• Spanish - Expert

• Portuguese - Fluent

Military Service

Branch: United States Navy

Rank: E-4

February 2002 to January 2009

Certifications and Licenses

Certified Clinical Medical Assistant (CCMA)

Nationally Registered Certified Medical Assistant (NRCMA) Registered Medical Assistant (RMA)

Certified Medical Assistant (CMA)

CPR Certification

Certified Phlebotomy Technician

CPR Certification

AED Certification

BLS Certification

Assessments

Supervisory skills: Motivating & assessing employees — Proficient February 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Bls certified

Efficient and reliable team player

Committed team player

Administering Injections

Phlebotomy

Preparing rooms for patients

Taking Vital Signs

Dependable

Dedicated

Patient Education

Start IVs

Triage patients

Splinting

Suture Removal, Staple Removal

Suturing

Wound cleaning and bandaging

Dressing change

Type 60wpm

Contact this candidate