Austin L. Ward III

**** ******** **. **** **.

Dry Ridge Ky, 41035

Phone: 859-***-****

Cell: 812-***-****

Email: ad1pkd@r.postjobfree.com

RESUME

EXPERIENCE:

Mar 2023 – Aug. 31, 2023 Commonwealth Inc. Walton, Ky OCSR – Outbound Customer Service Representative

Essential Functions:

The Outbound Customer Service Representative (OCSR) position was clerical, but also organizational. It involved creating and processing shipments using Load Guides from TSC

(Tractor Supply Company). All of this was done using Microsoft Excel and FLEXE (online warehouse management system). Organizing each day’s shipments and distributing them to the Outbound Area Leader where they are picked and loaded by operators. Though the position was mainly creating and completing shipments in FLEXE, there was an element of daily reporting, cycle counting, problem solving, and working side by side with other leaders on the TSC account. I had to pay great attention to detail and have exceptional communication skills as they will be dealing directly with the client via email and possibly even phone calls. This was also a PIT operating position.This role is basically a working manager that oversees the outbound operators while also picking and loading as needed. I was responsible for communicating with the Operations Manager, Yard Operator, and OB Operators on order status, trailer needs, completed loads, just to name a few. I was also responsible for making sure daily goals were met as TSC is a fast-paced OP. Load securing was another area where I needed to know my stuff or be trainable. Essentially, this person will be the go-to person for the Operations manager on the OB side. This position was also a PIT operating position that needed to lead by example. Nov 2019 – Feb 2023 Camco Chemical Florence, KY

Safety Coordinator – Sr. Operator – Lead Operator – Chemical Blender – Fork Truck Driver

– Lead Trainer – Inventory Control

Essential Functions:

Maintain and apply knowledge of current policies, regulations, and industrial processes. Recommend and implement process and product safety features that will reduce employees' exposure to chemical, physical, and biological work hazards. Inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance. Investigate industrial accidents, injuries, or occupational diseases to determine causes and preventive measures.

Review plans and specifications for construction of new machinery or equipment to determine whether all safety requirements have been met. Report or review findings from accident investigations, facilities inspections, or environmental testing.

Review employee safety programs to determine their adequacy. Conduct or coordinate worker training in areas such as safety laws and regulations, hazardous condition monitoring, and use of safety equipment. This includes safety training for new hire orientation, ongoing re-training, and compliance training. Compile, analyze, and interpret statistical data related to occupational illnesses and accidents.

Coordinate building security, key issuance, and employee badge access program. Other duties as assigned

Aug 2016 – Nov 2019 Dorman Products Warsaw, KY

Group Lead:

Mangaed all aspects of a distribution floor. Ensured that contributors on my team were hitting their numbers by continued training and in depth touch points. Set the distribution floor up for success, identified problems and changed the flow/work of the floor when needed to fit the needs of the business as problems arose. Built gap sheets to show contributors the issues with their times during the course of the day to ensure the effectiveness of each contributor for their shift. Did time studies, was part of many Kaizen's over the last 2 years.

Sept 2014 – Aug 2016 Mobile drug testing Vevay, IN Self employed:

Feb 2011 – Sept 2014 Belterra Casino Resort and Spa Florence, IN Café Kitchen Manager:

Manage all aspects of the casino café: order all food and supplies, employee scheduling, discuss P&Ls, cook and prepare foods, customer service, quality assurance, proper sanitation procedures, temp daily log, use of multiple cooking appliances, use of cash registers, proper disposal of waste, responsible for opening and closing, inventory management, serve food, maintain kitchen and dining areas, responsible for hiring, ensure that all employees are up to standard

Kitchen Appliances and Equipment Used:

• Cook Kettles

• Steam Boxes

• Flat Top Grill

• Char Broiler

• Steam Tables

• Fire Brick Pizza Ovens

• Convection Ovens

• Convention Ovens

• Wood Smoker

• Salamander

• Deep Fryers

• Deep Fry Pressure Cookers

Dec 2009 – Feb 2011 Flying J’s The Cookery Walton, KY

Assistant Manager:

Managed all aspects of the restaurant: ordered all the food and supplies, employee scheduling, ran reports, cooked and prepared food, quality assurance, customer service, waited tables, dishwasher, host, proper sanitation procedures, ran cash register, temp daily log, use of multiple cooking appliances, proper disposal of waste, responsible for closing, served food, maintained kitchen and dining areas, ensured that all employees were up to standard

Jan 2007 - 12/2009 Pit Stop Bar and Grill Sparta, KY Kitchen Manager:

Managed all aspects of the kitchen: ordered all food and supplies, employee scheduling, cooked and prepared foods, customer service, quality assurance, proper sanitation procedures, temp daily log, use of multiple cooking appliances, used cash registers, proper disposal of waste, responsible for opening and closing, inventory management, maintained kitchen and dining areas, served food, responsible for hiring, ensured that all employees were up to standard

Jan 2006 - 01/2007 Exit 62 Truck Stop Glencoe, KY

Cook:

Cooked various foods to order, inventory management, proper disposal of waste, use of multiple cooking appliances, responsible for opening and closing kitchen, proper sanitation procedures, quality assurance, temp daily log, used cash registers, served food, maintained kitchen, ensured that all employees were up to standard Jan 2005 – Jan 2006 Country Kitchen Moberly,

MO

Assistant Manager:

Managed all aspects of the kitchen: ordered all food and supplies, employee scheduling, cooked and prepared foods, customer service, quality assurance, proper sanitation procedures, temp daily log, use of multiple cooking appliances, used cash registers, proper disposal of waste, responsible for opening and closing, inventory management, maintained kitchen and dining areas, served food, responsible for hiring, ensured that all employees were up to standard

Jan 2004 – Jan 2005 Burger King Springfield,

MO

District Manager:

Managed all aspects of the 4 restaurant in the chain: employee scheduling, customer service, quality assurance, proper sanitation procedures, temp daily log, use of multiple cooking appliances, used cash registers, proper disposal of waste, responsible for opening and closing, inventory management, responsible for hiring, ensured that all employees were up to standard, problem solving with immediate management, affectively managed 140 employees

01/2001-01/2004 Springfield Re-manufacturing Springfield, MO

Warehouse

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