LUCIA YÁNEZ

Passaic, NJ ***** 862-***-**** ad1pi8@r.postjobfree.com

Competent Logistics Manager offering wealth of experience in maintaining proper product rotations and ensuring compliance with government regulations. Background in 3PL management with training, 10 years experience in distribution and shipping scheduling.

Loogistics Manager, 09/2021 - 09/2023

Bally – New York, NY

Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment between 3pl and Brand. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Controlled costs to keep business operating within budget and increase profits. Negotiated transportation and logistics contracts to reduce shipping costs. Developed and maintained relationships with customers and suppliers through account development. Improved marketing to attract new customers and promote business. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Kept corporate departments and customers updated on critical shipments. Tracked production and quality control systems to proactively identify deficiencies. Collaborated with manufacturing and supply chain management. Oversaw warehouse staff and maintained efficiency in fast-paced environment. Conducted research to address shipping errors and packaging mistakes Ecommerce fulfillment

SAP/ WMS monitoring.

PROFESSIONAL SUMMARY

WORK HISTORY

LOGISTICS CUSTOMER SERVICE/Shipping and Receiving Coordinator, 06/2015 - 10/2018 TEXTILE LOGISTICS LLC – Hasbrouck Heights, NJ

Responsible for acting as liaison between customers and companies Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries Primary Responsibilities

Resolve customer complaints via phone, email, mail, or social media Greet customers warmly and ascertain problem or reason for calling Answered constant flow of customer calls with minimal wait times. Assist with placement of orders, refunds, or exchanges Updated account information to maintain customer records. Advise on company information

Place or cancel orders

Answer questions about warranties or terms of sale Act as e company gatekeeper

Suggest solutions when product malfunctions

Handle product recalls

Work with customer service manager to ensure proper customer service is being delivered Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Handle changes in policies or renewals.

Clarified customer issues and determined root cause of problems to resolve product or service complaints. Followed up with customers about resolved issues to maintain high standards of customer service, manging 30 calls perday.

WAREHOUSE SUPERVISOR, 05/2013 - 06/2015

TEXTILE LOGISTICS LLC – Hasbrouck Heights, NJ

Oversee and coordinate daily warehouse activities such as receiving and storing goods, managing inventory levels, ensuring efficient delivery of goods, supervising staff, and securing warehouse. Supervised shipping and receiving, distribution and workplace safety. Supervised warehouse staff, managing employees during shift. Managing, evaluating and reporting on warehouse productivity Tracking and coordinating receipt, storage, and timely delivery of goods and materials. Ordering supplies and maintaining suitable inventory levels Checking orders, bills, items received, inventory, and deliveries for accuracy Maintaining records, reporting relevant information, and preparing any necessary documentation Ensuring basic maintenance standards and compliance with health and safety regulations Performing daily inspection of warehouse grounds

Communicating and coordinating with other departments and customers. WAREHOUSE TEAM LEADER

FASHION LOGISTICS

Create work schedules for team, schedules routine tasks. Supervised warehouse operations by managing employees during shifts. Responsible for ensuring that all aspects of warehouse operations function smoothly. Double checked records, daily reports, and inventory transactions to identify and correct variances. Oversaw daily operations and shipping and handling processes. Recorded information, shortages, and discrepancies to keep records current and accurate. Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.

Acted as liaison between company departments and warehouse teams. Trained employees on equipment operation and safety protocols. Cleaned and maintained warehouse in compliance with OSHA safety standards. Evaluated incoming shipments for quality issues and processed unacceptable materials for return. Monitored performance and safety practices of 15 person warehouse staff Bachelor of Arts: Law School, 07/2007

UNIVERSIDAD GRAN MARISCAL DE AYACUCHO - Venezuela

SAP/ WMS

Microsoft Office skills

Perseverance and motivation.

Dispatch Planning

Traffic Management

Reverse Logistics

Inventory Tracking

Multiple Priorities Management

Customer Experience

Operations Planning

Outgoing Shipments Oversight

Operations Management

English

Full Professional

Spanish

Native or Bilingual

EDUCATION

SKILLS

LANGUAGES

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