Serena Chaplin, MS, PMP

**** **** ******** *** *********, NV 89074 312-***-**** Email: ad1phe@r.postjobfree.com

Summary of Qualifications

A result oriented professional position within the PMO in information technology or Healthcare field.

Strengths include:

Project Management methodologies Project scheduling

Enterprise implementations Team Building & Leadership

Strong communication skills Technical skills

Excellent problem-solving skills Conflict resolution

Excellent Analytical skills PMP certification

Education

Florida metropolitan/ Everest University Graduate School

Master of Science

New Horizon/PMI

PMP

DeVry University, Chicago, Illinois

Bachelor of Science in Computer information Systems

Experience

SignantHealth, Blue Bell, PA (Remote)

Project Manager 2021-Present

Manage and lead project from kickoff to completion

Develop, manage and execute project plans

Manage and lead the maintenance phase of Simple to Medium complexity studies or support assigned study activities for complex projects.

Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements

Responsible for project/client metrics, including but not limited to collaborating with Client Success Directors in readiness for regular Governance meetings.

Handle client escalations independently and work with internal and client teams to resolve these. Escalate as appropriate in a timely manner.

Responsible for quality of communication with client and sites- cadence, content and audience. Serves as the primary contact for customers on assigned projects.

Responsible for ensuring adequate resource assignments occur across all functional areas and management of those performing project tasks.

Review, approve and maintain project system documentation

Accountable for vendor management and deliverables. This can include services, licensing, payments, invoicing, and vendor management activities.

Responsible for reporting of internal project status updates

Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget

HCA Healthcare, Henderson, NV

Project Manager 2019-2021

Manage project from kickoff to completion

Develop, execute and manage project plan

Follow PMI methodologies by playing the lead role in planning, executing, monitoring, controlling, and closing projects.

Oversee implementations of Enterprise systems integral to hospital operations including HUGS infant monitoring system. Epoc, Talis perfusion and various nurse call systems as well as upgrades and annual firmware updates.

Successfully led Division teams to implement the Clinical Monitor Interface (CMI) solution in PACU which sends vital sign data automatically to Meditech which alleviates the chance for errors.

Lead and Manage UAT

Analyzed and streamlined processes, managed and monitored performance of Support teams to meet conversion milestones and SLA’s.

Managed the Nurse Call playbook deliverables and coordinated plan deployment of Responder 5 and iMobile.

Led collaboration sessions with Corporate PMs, Operations and Technical team to pre-empt/resolve epoc product rollout and implementation issues.

Organizing, and directing the completion of specific projects for the organization while ensuring these projects are on time and within scope

Managing and communicating a clear project scope and motivate team members

Managing business owner and team member relationships to accomplish project deliverables

Proactively identifying and managing risks and issues

Monitoring and reporting on project activities and reporting on status within published timeline

Coaching team members to clarify task assignments, milestones, and deliverables

Authoring and facilitating project implementations

Facilitating decision making among stakeholders

Ensuring project results meet requirements

Senior Clinical Application Analyst 2017-2019

Develop, build and maintain Meditech modules.

Project lead for OBED

Test and maintain PK

Test and implement Meditech upgrades and ring releases

Assist with daily operations and end user support.

Elmhurst Memorial Hospital, Elmhurst, Illinois

Senior Clinical Application Analyst 2011-2017

Manage project from kickoff to completion

Develop, execute and manage project plan

Follow PMI methodologies by playing the lead role in planning, executing, monitoring, controlling, and closing projects.

Project lead for Pyxis implementation and upgrades

Conduct and coordinate all testing and end user training for Pyxis

Project Lead for implementation and upgrades for Talyst pharmacy inventory system

Conduct and coordinate all testing and end user training for Talyst system

Develop project testing plans

Lead and Manage upgrades for DR PACS

Lead and Manage upgrades for Merge/Verecis cardiology

Manage DiCOM for imaging department

Lead and Manage all ring releases and upgrades eCardio cardiology system

Manage upgrades for Terarecon 3D imaging software

Epic Willow certified

Develop and maintain PHA and RXM dictionaries in Meditech.

Assist in Medication Optimization

Test and implement Meditech upgrades and ring releases involving all ancillary departments

Develop and maintain Meditech Client Server Software

Assist with daily operations and end user support.

Assist in Meaningful use testing

Provena Health, Bolingbrook, Illinois

Clinical Systems Analyst 2007-2011

Manage project from kickoff to completion

Develop, execute and manage project plan

Demonstrated proficiency in payer and reimbursement processes, optimizing financial outcomes through comprehensive understanding and effective management within Meditech revenue cycle module

Follow PMI methodologies by playing the lead role in planning, executing, monitoring, controlling, and closing projects.

Project lead for Meditech ITS upgrades and ring releases for C/S 5.4 to 5.5 to 5.64 Magic 5.4 to 5.5 along with a Meditech conversion from Magic to C/S

Project lead for Visicu implementation and upgrades as well as ring releases.

Develop and maintain Visicu eCare ICU system

Coordinate and conduct end user training.

Develop project testing plans

Add users to Meditech and various niche systems

Assist with daily operations and end user support.

Boston workstation scripting

Midas decision support system

McKesson CPACS and PACS radiology and cardiology systems

Project Management

Training

Develop and maintain Meditech Client Server (ITS,MIS,LAB) and Meditech Magic (PHA and RAD) systems

Build ITS dictionaries using CMS standards

Standardized categories and procedures for ITS dictionary

Mount Sinai Hospital, Chicago, Illinois

Systems Analyst 2006-2007

Develop and maintain multiple dictionaries in Meditech.

Project lead for implementation of AS software OB system

Test and implement Meditech upgrades and ring releases involving all Allied Health related issues.

Develop training materials for end users.

Develop project testing plans

Add users to system various niche systems

Coordinate and conduct end user training.

Assist with daily operations and end user support.

Demonstrated proficiency in payer and reimbursement processes, optimizing financial outcomes through comprehensive understanding and effective management within Meditech revenue cycle module

NPR report writing

Boston workstation scripting

CPOE upgrade

Support of OE, RAD, MIS, PCI, and Departmental modules in addition to all dictionaries in Meditech Magic 5.5

Develop and maintain MUSE Cardiology system

MarianJoy Rehabilitation Hospital, Wheaton, Illinois

Pharmacy Application and Software Technician 2005-2006

Develop and maintain Pharmacy dictionaries in Meditech.

Test and implement Meditech upgrades involving pharmacy related issues.

Train Attending, Resident and Pharmacist on CPOE with Meditech Software.

Implementing and test Pyxis software

Setting up bio-id with Pyxis system.

References upon Request

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