Customer Service Entry Level

WAYNE GUILLORY

ad1pgg@r.postjobfree.com 404-***-**** Jonesboro, GA 30238

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Skills

Does extremely well in customer service positions from prior interactions working with different types of people in the field.

● Incident Reporting

● Group Leadership

● Problem-Solving

● Punctual and Reliable

● Caring and Responsible

● Conflict Resolution

● Creative Thinking

● Friendly and Respectful

● Decision-Making

● Time Management

● Special Needs Care

Highly skillful with all buffers, extractors, pressure washing equipment, and knowledge of chemicals in regards to reconditioning vehicles.

Pays high attention to detail in the work environment, and is able too communicate written and verbally with co-workers and management.

Experience

Protos Security Norcross, GA

Remote Monitor Agent

05/2022 - Current

● Monitored the performance of systems and identified issues for resolution.

● Managed the daily operations of monitors and ensured proper functioning.

● Maintained records on system performance, maintenance activities, and other relevant data.

● Prevented unauthorized behaviors with continuous video monitoring. Seasure Foods McDonough, GA

Delivery Driver Assistant

04/2021 - 05/2022

● Assisted in loading and unloading delivery truck with packages, parcels, and freight.

● Verified accuracy of deliveries by comparing items to packing slips.

● Provided courteous customer service while delivering goods to residential and commercial customers.

● Delivering fresh Seafood in a timely manner to various locations. Dealerguy.com McDonough, GA

Lead Auto Detailer

11/2014 - 04/2021

● Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.

● Applied paint sealants to protect the finish of cars from environmental damage.

● Inspected vehicles for scratches or dents prior to detailing. Center Stage Auto Detail Los Angeles, CA

Owner/Lead Technician

10/2006 - 11/2014

● Managed daily operations of business, including hiring and training staff.

● Developed strategic plans to increase profitability and efficiency.

● Identified new opportunities for growth, expansion, and diversification.

● Created marketing campaigns to attract new customers.

● Negotiated contracts with vendors and suppliers.

● Oversaw budgeting and financial management.

● Maintained relationships with existing clients by providing superior customer service.

● Collaborated with other owners on joint ventures and shared resources.

● Organized events such as trade shows and conferences.

● Ensured compliance with local, state, and federal regulations.

● Developed policies and procedures for the organization.

● Monitored performance of personnel against goals set forth by the company.

I.H.S.S. Los Angeles, CA

Care Giver

07/1991 - 09/2006

● Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

● Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

● Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

● Prepared meals according to dietary requirements and assisted with feeding when necessary.

● Administered prescribed medications on a timely basis following care plan instructions.

● Accompanied clients to social events such as movies or plays.

● Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

● Respected the rights of each individual client while maintaining confidentiality of all personal information.

Education and Training

Rightlook.com San Diego, CA

Auto Detail Certification

10/2006

George Washington Preparatory High School Los Angeles, CA High School Diploma

06/1989

L.A. Southwest College Los Angeles, CA

Some College (No Degree) in Business Management

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