I’ve been in customer service for ** years working in a variety of retail stores and call centers as a sales representative. I have the ability to connect with customers and build a rapport. My commitment to customers and the passion for the retail industry will help me transition to your team and quickly become an asset to your company EXPERIENCE

Fun Expert-Online support

Carnival Cruise Lines

January 2022 to September 2022

Assisted customers with placing orders for decorations in the cabin, cake orders for special occasions, drink packages, snacks, reset passwords, online check-ins, shore excursions informations, requirements quotes cruises, taking payments over the phone for deposits and remaining balances, answer general questions about cruises, book cabins, make changes to existing bookings.

Order Support Specialist- Tier 2

September 2021 to Present

Assist customers with Shipping Investigations and Return Investigations, update shipping address, replacement, reschedule shipping dates, refunds, cancellations process credits, contact customers about new delivery dates and updated tracking information

Order Support Specialist-Tier 1

March 2021 to September 2021

Assist customers with changing orders, updating billing and shipping address, processing shipping investigations, tracking orders, updating payment methods, adding payment methods, processing refunds, canceling orders, resending invoices, process returns, process, update pickup contact information, contact customers about new delivery dates Customer Service Representative I Supervisor

July 2020 to January 2021

Assist customers with changing orders, updating billing and shipping address, processing shipping investigations, tracking orders, updating payment methods, adding payment methods, processing refunds, canceling orders, resending invoices, process returns, process replacements, inventory check of products, update pickup contact information, build carts for customers and building a rapport with the customers Also assist with the training department when the training classes are coming out of classes with answering questions they may have when taking calls

Nov.16 2020-Provisional Supervisor- Assisted agents with current calls, questions about orders, tech issues, training, schedules and time off

iTunes Advisor

Tele-performance

February 2020 to August 2020

Assisted with inbound calls for billing inquiries, password resets, updating payment methods, setting up family sharing, assisting with refunds on accounts, processing refunds on unauthorized charges, assisting with app trouble shooting, movie rentals and some simple troubleshooting and building a rapport with the customers Sales Associate

Athleta

October 2019 to January 2020

Building a rapport with customers by helping them different products in the store, taking payments on credit card accounts, assisting with helping the customer apply for a credit card, checking customers out, recommending different outfits and accessories, restocking shelves, back stocking, assisting with orders online, floor sets, and window changes and signage placement for sales and clearance items Part-time Sales Associate

NEW YORK & CO - Baton Rouge, LA

May 2019 to November 2019

Build a rapport with customers by helping with different products, taking payments on credit cards, checking customers out, recommending different outfits, and accessories, restocking shelves, tables, and back stocking, recovery of items that need be replaces helping with florets and window changes and signage placement Carnival Cruise Specialist

ARISE

May 2019 to August 2019

Assisted customers with quotes cruises, taking payments over the phone for deposits and remaining balances, answer general questions about cruises, book cabins, make changes to existing bookings. Security Guard

Inner Parish Security Corporation

March 2019 to May 2019

To make sure that the area is secure and to assist with checking ID’s to make sure that everyone is 21 years of age. Walk the area to make sure that nobody was in the area, checking the cars to make that they were locked and not broken into

Security Officer

Louisiana State Penitentiary

August 2018 to March 2019

Assisted with making sure the area was secure, counting inmates before and shift starts making sure that they were no escapees, assisted with visitations on the weekends, sit in the guard tower when its foggy to keep the area secure, drove the truck to make sure the lines were secure

Security Officer

Dixon Correctional Institute

July 2017 to January 2018

Assisted with making sure the area was secure, counting inmates before and shift starts making sure that they were no escapees, assisted with visitations on the weekends, sit in the guard tower when its foggy to keep the area secure, drove the truck to make sure the lines were secure

Mac+ Tier 1 Advisor

Concentrix

September 2016 to June 2017

I was responsible for troubleshooting iMacs, mac mini’s, MacBook Pro’s, MacBook Airs, also iPhones, iPod’s, iPad’s. I give customers step by step instructions. I also assist with troubleshooting Apple ID’s passwords reset, create Apple ID’s, talking the customer thru setting up their iPhones, iMacs, iPod, and iPad’s. I setup Genius Bar appointments for the customers

DirecTV Customer Service Representative

Asurion

December 2015 to February 2016

I’m responsible for troubleshooting, ordering receivers, remotes, payments on accounts, reinstate services, set up service calls, and schedule whole-home services

At home Coach

Sykes Work@Home

September 2015 to November 2015

I am responsible assisting the specialist with and questions about place orders for iPhones, iPod’s, iPad’s, MacBook’s, mac mini and i Mac computers. I’m their first contact person to assist them with their purchases, recommend what’s best for them, assist with them purchases over the phone to have it ship to their house or personal pickup at the store, providing customer service, simple trouble shooting and technical support.

-Recruiter

June 2015 to August 2015

I was responsible for sourcing, researching and screening potential candidates that meet our requirements. I also coordinate the interviews, interview the applicant over the phone, reviewing resumes to determine the best candidates for a position and follow up with candidates, building rapport, and facilitate the hiring process.

-Home Advisor

July 2014 to June 2015

To assist customers placing orders for iPhones, iPod’s, iPad’s, MacBook’s, mac mini and i Mac computers. I’m their first contact person to assist them with their purchases, recommend what’s best for them, assist with them purchases over the phone to have it ship to their house or personal pickup at the store, providing customer service, simple trouble shooting and technical support.

-Member Service Representative

January 2012 to July 2014

Assist customers with becoming a member and assisting members in renewals, process payments, send out membership cards, update member information, send out free gifts, and answer switchboard calls for AARP and assist with opening up mail on the computer to be process for either new members, renewals and deceased members Education

Kaplan University-Online - Davenport, IA

August 2008 to January 2012

West Feliciana High School - Saint Francisville, LA August 1984 to May 1990

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