Mariam

Khidr

**.**.****

Summary

I’m an effective, natural communicator with excellent interpersonal skills developed within the customer- (VIP Guests) focused industry. Dynamic and active with an independent disposition and ability to solve problems under extreme pressure. I am ready for new challenges and the chance to make an impact in another position.

Provided first-class inflight service for high-profile clients, resulting in a 95% customer satisfaction rating. Managed inflight safety protocols and emergency procedures, ensuring the safety Skill Highlights

• Detail-oriented

• VIP Client handling

• Willingness to learn

• Self Confidence

• Relationship building

• Public opinion

understanding

• Good Negotiation &

Problem Solving Skills

• Communication

• Great Team Work

• Excellent Customer

Service

• Schedule Management

• Team contribution

• Flexibility

Experience

First Class Cabin Crew 11/2019 to Up to date

Etihad Airways, Abu Dhabi

Main Responsibility:

•Conducting routine pre-flight safety checks of the cabin, emergency equipment and making sure that hygiene as per standards are met.

•Trained First Aider, able to perform onboard first aid and emergencies.

•Complete paperwork, including writing and flight reports.

•Deal with any difficult passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.

• Manage and train new flight attendants on safety protocols and service standards.

• Receive commendation for exceptional service and professionalism from executive team and clients.

Contact

Address:

UAE

Phone:

+971-*********

Email:

ad1pe4@r.postjobfree.com

Languages

English – Fluent

Arabic – Native

Guest Service Executive / Personal Assistant- 06/2018 to 11/2019

Rove Healthcare City Hotel, Dubai

Main Responsibility:

Handling guests' reservations, managing their stays while informing them on general inquiries about the hotel and its facilities, daily events, and functions.

•Building a report with guests and maintaining interactions to facilitate loyalty.

•Carrying out billing procedures, accepting payments, and handling foreign currency transactions in accordance with credit policies stipulated.

•Providing general support to senior management.

•Ensure delivering on time and as per standards.

•Handle inquiries from organizations,

•Developing and sustaining a deep understanding of the client’s business, industry and trends.

•Personal Assistant to Hotel Manager (Rove) at EAMAR Hospitality Group.

Customer Service and Sales Representative - 10/2017 to 05/2018 Vodafone, Egypt

Main Responsibility:

•Meeting service level in handling all transactions measured through productivity reports.

•Present, promote, and sell Vodafone products to existing and prospective customers.

•Handle inquiries from organizations, including the press and the public.

Interests

Modeling -Social media - Public Relation -Reading

Education

Bachelor of Science: Archeology & History - 2017

Mansoura University, Egypt

Contact this candidate