Customer Service Rep
Resume:
FRANCINE L. CLIFFORD
San Marcos, TX 78666
************@*******.***
EDUCATION: Des Moines Area Community College – Degree: AS Accounting Paraprofessional SKILLS: 10-key Calculator, Windows 10, Microsoft Office Software, Quickbooks, Sage Accounting 2020, Type 40 wpm EMPLOYMENT: Spark Delivery: Delivery Driver - June 2021 to Present
• Deliver to residential locations in a timely manner
• Do the actual grocery shopping prior to delivering the order for the customer
• Be on time when it’s a curbside delivery
• Follow all local, state & federal transportation laws
• Follow all rules & regulations for Walmart & Spark Inc as required
• Practice good customer service skills & safe driving at all times
• Make my own work schedule
ES&D Services Inc: Delivery Driver - November 2021 to February 2022
• Delivered packages to business & residential locations in a timely manner
• Followed all local, state & federal transportation laws
• Followed all rules & regulations of the company our contract was with
• Practiced good customer service skills & safe driving at all times America’s Best Value Inn & Suites: Front Desk Associate - August 2020 to April 2021
• Processed cash & credit/debit card payments
• Provided a great customer service experience for the customers
• Collected cash deposited when required
• Responsible for conducting nightly audits
• Required to locate any discrepancies when conducting night audits
• Handled daily check-ins & check-outs
• Responsible for collecting payments from customers who decided to add a day(s) to their stay
• Made in person & phone reservations
• Applied payments made online through a 3rd party
• Made daily shift deposits
• Maintained cleanliness of the front lobby area on a daily basis
• Answered phone calls on a multi calling phone system
• Handled various complaints & required to find a solution
• Prepared fresh coffee daily & on the weekends the breakfast items
• Engaged with other team members in a way that provided a positive atmosphere Will’s Always Fresh Shrimp & Seafood: Delivery Driver - July 2019 to June 2020
• Took customer’s orders by phone &/or in person
• Handled a variety of complaints when needed or as they arose
• Delivered fresh & live product as scheduled on a daily basis
• Mapped out each driver’s route for their next day’s deliveries
• Picked up product needed for that day’s deliveries from the shrimp house
• Responsible for handling large amounts of cash on a daily & weekly basis (each driver was given a $1000-1500 bank each Monday)
• Responsible for keeping track of any and all receipts for products purchased throughout the week
• Required to balance cash on hand & credit card receipts against purchased & sold product receipts when books were done each Sunday
• Responsible for communicating with the credit card machine vendor when issues occurred
• Maintained a clean & sanitary work vehicle on a daily basis
• Provided a great customer service experience for the customers
• Practiced safe driving at all times
• Followed all local, state & federal transportation laws Todd & Associates: Bookkeeper/Tax Associate - October 2019 to March 2020
• Processed payroll for various clients as well as in house payroll
• Used Sage Accounting 2020 for accounts
• Processed 940, 941& Sales Taxes for our clients
• Filed clients quarterly TWC reports & processed unemployment taxes
• Handled various customer complaints & client’s bookkeeping
• Processed reports as needed for clients on their income & expenses
• Aided in the preparation & filing of the client’s personal &/or company tax returns
• Required to handle issues with the vendor(s) on their computer software and/or application when needed
• Billed clients on a monthly basis for services rendered
• Practiced good customer service skills at all times FRONTIER COMMUNICATIONS: Tech Support Rep - July 2019 to November 2019
• Handled continuous customer complaints
• Provided internet/cable/phone tech support
• Scheduled field tech appointments
• Provided a great customer service experience for the customers
• Engaged with other team members in a way that provided a positive atmosphere Circle K Convenience Store: Kitchen Supervisor/Store Associate – April 2018 to August 2019
• Engaged with other team members in a way that provided a positive atmosphere
• Followed store procedures for running the cash register & required duties
• Sold store products to customers
• Performed required duties at a fast pace
• Worked as part of a team to complete daily tasks & goals
• Offered &/or provided solutions to solve problems that arose
• Communicated with coworkers & customers in a friendly manner
• Kept the coffee & food service area will stocked & cleaned
• Kept track of on-site kitchen inventory & ordered products needed each week
• Cooked the products we sold in the kitchen area
• Maintained proper quality control on the food products & rotated products sold using FIFI
• Assisted in training other employees on product handling, production & customer service
• Cleaned & performed general housekeeping duties
• Followed all required government laws, health & safety codes, the company’s policies and standards
• Kept accurate cash, sales & inventory control records and accounted for any variances Olympia Grill at Pier 21: Bartender/Server - November 2016 to March 2018
• Handled cash &/or credit card payments
• Responsible for making the bar’s & servers table’s drink orders
• Practiced safe & proper handling of food
• Verified alcohol inventory orders & maintained proper storage
• Followed all federal, state & local alcohol laws & TABC regulations
• Practiced good customer service skills at all times
• Handled complaints when needed
• Took orders by phone or in person
Big Value Insurance: Administrative Assistant - September 2011 to August 2012
• Answered phone calls
• Recorded & performed necessary policy changes needed
• Filed policyholder's folders for both current & new clients
• Maintained database system
• Handled complaints & discrepancies found on policies for the clients
• Kept notes & track of the owner/manager's calls & to-do lists
• Set up the Sage Act database & the IVANS database through Quomation
• Took insurance policy payments for the clients
• Practiced good customer service skills at all times Cornerstone Family Church: Housekeeper - January 2008 to February 2012
• Maintained the upkeep & appearance of the church for all weekly Services
• Responsible for setting up for various activities, classes, services &/or functions
• Ordered, recorded & picked up food items, cleaning supplies &/or items for special events as needed
• Aided the Housekeeping Supervisor as needed
• Practiced good customer service skills at all times Des Moines Area Regional Transit Authority: Fixed Route Driver - August 2006 to January 2008
• Maintained the responsibility for the safety of all passengers on the bus
• Practiced assertive and safe driving
• Maintained customer service skills
• Handled difficult situations and problems that arose
• Practiced good customer service skills at all times
• Followed all local, state & federal transportation laws REFERENCES: Available Upon Request
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