FRANCINE L. CLIFFORD

*** ***** **

San Marcos, TX 78666

409-***-****

ad1pdx@r.postjobfree.com

EDUCATION: Des Moines Area Community College – Degree: AS Accounting Paraprofessional SKILLS: 10-key Calculator, Windows 10, Microsoft Office Software, Quickbooks, Sage Accounting 2020, Type 40 wpm EMPLOYMENT: Spark Delivery: Delivery Driver - June 2021 to Present

• Deliver to residential locations in a timely manner

• Do the actual grocery shopping prior to delivering the order for the customer

• Be on time when it’s a curbside delivery

• Follow all local, state & federal transportation laws

• Follow all rules & regulations for Walmart & Spark Inc as required

• Practice good customer service skills & safe driving at all times

• Make my own work schedule

ES&D Services Inc: Delivery Driver - November 2021 to February 2022

• Delivered packages to business & residential locations in a timely manner

• Followed all local, state & federal transportation laws

• Followed all rules & regulations of the company our contract was with

• Practiced good customer service skills & safe driving at all times America’s Best Value Inn & Suites: Front Desk Associate - August 2020 to April 2021

• Processed cash & credit/debit card payments

• Provided a great customer service experience for the customers

• Collected cash deposited when required

• Responsible for conducting nightly audits

• Required to locate any discrepancies when conducting night audits

• Handled daily check-ins & check-outs

• Responsible for collecting payments from customers who decided to add a day(s) to their stay

• Made in person & phone reservations

• Applied payments made online through a 3rd party

• Made daily shift deposits

• Maintained cleanliness of the front lobby area on a daily basis

• Answered phone calls on a multi calling phone system

• Handled various complaints & required to find a solution

• Prepared fresh coffee daily & on the weekends the breakfast items

• Engaged with other team members in a way that provided a positive atmosphere Will’s Always Fresh Shrimp & Seafood: Delivery Driver - July 2019 to June 2020

• Took customer’s orders by phone &/or in person

• Handled a variety of complaints when needed or as they arose

• Delivered fresh & live product as scheduled on a daily basis

• Mapped out each driver’s route for their next day’s deliveries

• Picked up product needed for that day’s deliveries from the shrimp house

• Responsible for handling large amounts of cash on a daily & weekly basis (each driver was given a $1000-1500 bank each Monday)

• Responsible for keeping track of any and all receipts for products purchased throughout the week

• Required to balance cash on hand & credit card receipts against purchased & sold product receipts when books were done each Sunday

• Responsible for communicating with the credit card machine vendor when issues occurred

• Maintained a clean & sanitary work vehicle on a daily basis

• Provided a great customer service experience for the customers

• Practiced safe driving at all times

• Followed all local, state & federal transportation laws Todd & Associates: Bookkeeper/Tax Associate - October 2019 to March 2020

• Processed payroll for various clients as well as in house payroll

• Used Sage Accounting 2020 for accounts

• Processed 940, 941& Sales Taxes for our clients

• Filed clients quarterly TWC reports & processed unemployment taxes

• Handled various customer complaints & client’s bookkeeping

• Processed reports as needed for clients on their income & expenses

• Aided in the preparation & filing of the client’s personal &/or company tax returns

• Required to handle issues with the vendor(s) on their computer software and/or application when needed

• Billed clients on a monthly basis for services rendered

• Practiced good customer service skills at all times FRONTIER COMMUNICATIONS: Tech Support Rep - July 2019 to November 2019

• Handled continuous customer complaints

• Provided internet/cable/phone tech support

• Scheduled field tech appointments

• Provided a great customer service experience for the customers

• Engaged with other team members in a way that provided a positive atmosphere Circle K Convenience Store: Kitchen Supervisor/Store Associate – April 2018 to August 2019

• Engaged with other team members in a way that provided a positive atmosphere

• Followed store procedures for running the cash register & required duties

• Sold store products to customers

• Performed required duties at a fast pace

• Worked as part of a team to complete daily tasks & goals

• Offered &/or provided solutions to solve problems that arose

• Communicated with coworkers & customers in a friendly manner

• Kept the coffee & food service area will stocked & cleaned

• Kept track of on-site kitchen inventory & ordered products needed each week

• Cooked the products we sold in the kitchen area

• Maintained proper quality control on the food products & rotated products sold using FIFI

• Assisted in training other employees on product handling, production & customer service

• Cleaned & performed general housekeeping duties

• Followed all required government laws, health & safety codes, the company’s policies and standards

• Kept accurate cash, sales & inventory control records and accounted for any variances Olympia Grill at Pier 21: Bartender/Server - November 2016 to March 2018

• Handled cash &/or credit card payments

• Responsible for making the bar’s & servers table’s drink orders

• Practiced safe & proper handling of food

• Verified alcohol inventory orders & maintained proper storage

• Followed all federal, state & local alcohol laws & TABC regulations

• Practiced good customer service skills at all times

• Handled complaints when needed

• Took orders by phone or in person

Big Value Insurance: Administrative Assistant - September 2011 to August 2012

• Answered phone calls

• Recorded & performed necessary policy changes needed

• Filed policyholder's folders for both current & new clients

• Maintained database system

• Handled complaints & discrepancies found on policies for the clients

• Kept notes & track of the owner/manager's calls & to-do lists

• Set up the Sage Act database & the IVANS database through Quomation

• Took insurance policy payments for the clients

• Practiced good customer service skills at all times Cornerstone Family Church: Housekeeper - January 2008 to February 2012

• Maintained the upkeep & appearance of the church for all weekly Services

• Responsible for setting up for various activities, classes, services &/or functions

• Ordered, recorded & picked up food items, cleaning supplies &/or items for special events as needed

• Aided the Housekeeping Supervisor as needed

• Practiced good customer service skills at all times Des Moines Area Regional Transit Authority: Fixed Route Driver - August 2006 to January 2008

• Maintained the responsibility for the safety of all passengers on the bus

• Practiced assertive and safe driving

• Maintained customer service skills

• Handled difficult situations and problems that arose

• Practiced good customer service skills at all times

• Followed all local, state & federal transportation laws REFERENCES: Available Upon Request

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