THAMSANQA NDLOVU

**** ********* ** *** ***, FORT WORTH, TX 76116

817-***-****, ad1pdu@r.postjobfree.com

OBJECTIVE: To obtain a leadership role in logistics and supply chain operations/recruitment level job that promotes my growth in leadership and business development skills. EDUCATION

WILEY COLLEGE, MARSHALL, TX GRADUATION DATE: DEC 2020 Bachelor of Science in Mathematics Cumulative GPA: 3.9/4.0 Recipient of Presidential Honors at Wiley College (2018, 2019, 2020) Recipient of Institutional Scholarship (2017-2018) Education Courses taken (12 credit hours)

TECHNICAL and OTHER SKILLS

Reliable knowledge in Microsoft Office (Word, Excel with Pivot Tables, PowerPoint) for over 8 years Warehouse Management System and Labor Management Systems (2yrs) Warehouse Environment (2yrs)

Reliable knowledge in VBA 3+ year

Data Collection, Entry and Analysis for over 6 years PROFESSIONAL EXPERIENCE

FEDEX SUPPLY CHAIN FORT WORTH, TX

Operations Team Lead OCT 2022 – PRESENT

• Coordinates and monitors daily workload activities which include productivity tracking. This includes review, assignment and completion of daily workloads, maintains inventory accuracy by units, locations and ensures order quality and accuracy.

• Evaluates workloads and team resources and is proficient at communicating changing requirements to Management for workflow and assignment adjustments.

• Monitors the operation of all equipment, safety, security and housekeeping of the area and ensures company policies are followed.

• Responsible for the initial training of production floor personnel in accordance with Company guidelines.

• Fosters continuous improvement on the floor.

• Utilizes/assigns personnel where needed to ensure maximum efficiency and attainment of established production standards.

• Reviews line reconciliation paperwork for accuracy.

• Conducts and monitors employee training.

• Assists with monitoring productivity status and reports.

• Perform other duties as assigned.

AMAZON LOGISTICS DALLAS, TX

Operations Area Manager AUG 2021 – OCT 2022

• Support, mentor, and motivate a team of 40 - 150 associates

• Supervised 2 direct reports

• Drove all aspects of daily operations including staff moving/labor share and workflow balance

• Fully engaged with process on floor to actively lead and supervise teammates.

• Conduct operations in a manner which promotes safety. Conduct weekly safety meetings during start of shift with teammates. Maintain a clean, neat, and orderly work environment which adheres to corporate 5S standard

• Manage safety, quality, productivity, and customer delivery promises while improving rates of productivity and safety.

• Supervise operations and logistics for multiple departments while increasing retention of associates

• Assist Operations Manager on special projects

• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives and associates

• Drive the appropriate data-oriented analysis (KPI’s), adopt technological solutions and process improvement projects to achieve operational and business goals

• Managing stakeholder communications across multiple lines of business on operational milestones, process changes and escalations.

• Ensuring high quality standards for interviewing and hiring employees.

• Executing specific people programs on coaching and development and team engagement.

• Guided/helped associates get promoted into different departments. TRAVIS MART GAS STATION MARSHALL, TX

Customer Service Representative JAN 2018 – DEC 2018 Assistant Manager JAN 2019 – DEC 2019

• Represented the company with pride.

• Drove all aspects of store level sales and achieved target sales to increase profitability.

• Assisted with the recruitment and training of team members.

• Assisted, coached and trained a max of 5 direct reports to the Store Manager

• Maintained all standards of store operations and procedures, including security of cash, inventory, and other company assets, visual presentation, expense control and operational policies and procedures.

• Verified shift register for accuracy.

• Ensured that team members and customers were following rules and regulations.

• Managed the maintenance of the appearance of the interior and exterior of the store.

• Ensured product mix and inventory levels are properly maintained to increase and maximize store sales.

• Scheduled employee hours.

• Performed sales transactions (ringing purchases, processing cash or credit/debit payments, counting money)

• Prepared and managed all paperwork specified by Store Manager WILEY COLLEGE, STUDENT SUPPORT AND DISABILITY SERVICES MARSHALL, TX Peer Academic Coach AUG 2019 – DEC 2020

• Analyzed student performance data to identify gaps in expertise and competency.

• Employed qualitative and quantitative research analysis to determine greatest areas of need.

• Provided individual and small group tutoring (at most 5 students) in College Algebra, Physics and Calculus and helped boost my peers’ grades.

• Chaired at least 3 Career Guidance and Career Fairs.

• Provided somewhat career guidance to freshmen and sophomores but redirected them to their respective advisors. WILEY COLLEGE, SUMMER BRIDGE MARSHALL, TX

Student Leader, Teacher Assistant of English Department JUN 2017 - JUL 2017

• Reassured parents on children’s safety by telling them about the activities and courses they will be engaging in.

• Collaborated with a team of 10 peers to lead and aid over 100 students in career grooming activities which enhanced teamwork.

• Mentored the students to complete the summer bridge courses to achieve at least 12 credit hours.

• Evaluated data of over 100 students by grading papers to determine who needed tutoring and tutored. INTERESTS/HOBBIES/OTHER

• Trading Options, Investing, Technology, Tennis, Swimming, Track, Debate, Public Speaking and Chess MEMBERSHIP, AWARDS, CERTIFICATES AND EXTRA CURRICULAR ACTIVITIES

• Acquired Best Department Team of the Month (June 2022)

• Member of The National Association of Black Accountants (2019 - 2020)

• Wiley College International Club Member (2017, 2018, 2019)

• Peer Mentoring Program at Wiley College (2017-2019)

• Voluntary Work at Martha’s Kitchen

• Science Foundation Participant (2017 summer)

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