Social Media Customer Support

APOORVA GANDICHERUVU

E-mail: ad1pcn@r.postjobfree.com

Mobile: +1-337-***-****

OBJECTIVE:

A highly motivated and detail-oriented professional with a passion for delivering high-quality service and customer support, sales. Seeking to leverage my skills to contribute to the success of the company.

PROFESSIONAL SUMMARY:

Hinduja Global Solutions: 2010

Responsibilities:

communicate with customers through inbound calls, outbound calls, and email channels.

• Identify customer needs through active listening, exercising emotional intelligence, and asking to follow up questions

• Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information

• Document customer needs, interactions, and outcomes in the appropriate tool or system

• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service

• coaching session with your supervisor to ensure you regularly meet key performance indicators

Technical Support officer Mahindra Satyam Limited. (2010-2013)

Responsibilities

Answering phone calls and emails. Providing a basic level of technical assistance to clients and customers. Responding to social media posts and gathering client information about technical issues. Helping clients and customers identify technical issues.

Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

must display ability to deliver high-level customer service with a responsive approach and collaborate cross-functionally to offer solutions to complex technical problems.

SBI Cards and Payment Services Private Limited, SBI Card SBI CREDIT CARD SALES

Customer Centricity,

Ensure wing to wing resolution of cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers.

SBI card Sales Marketing, SBI cards sales target made per month.

Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained.

Coordinate with cross functions to get necessary resolution, requires follow-ups.

Sales, Banking operations according to bank time, marketing, Product, pricing, and collection for the deviations, improvement in process to drive Customer Centricity

Work proactively on probable escalation.

ICICI BANK

Responsibilities: This grade is at the bottom of the hierarchical structure in ICICI Bank. If you join as a Senior Officer, you can be assigned to any area, such Credit Accounts

Service request problem solving issue resolving based on the customer request be doing what the office requires.

Education:

Graduation BTECH in computer science Engineering from JNTU.

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