Customer Service Rep
Resume:
Latoya Hagins
*** ****** ****** ******, **** Point, NC 27260
**********@*****.***
PROFESSIONAL SUMMARY
Completed Computer Technology training with a degree from ECPI school of Technology, with a concentration in Software Applications, Computer Networking and Network Routing infrastructure, with additional training in Customer Service for the Food Lion Corporation.
• Cashier
• Telecommunications
• Customer Service Rep
• Engraving
• Quality Assurance
• Warehouse
• DTG
• Backup Scan Analyst
• Pricing Coordinator
PROFESSIONAL EXPERIENCE
POLO RALPH LAREN- High Point, NC 09/2019-03/2020
Cyo Department (Created Your Own)
Working in the Cyo Department my job was the following
• Dotting Shirts to have logo
• Engraving personalize drinking glasses
• DTG department with printed different designs on shirts, jean jackets and tote bags
• Fold and bag orders
XEROX – Raleigh, NC 06/2016- 07/2017
Customer Service Rep
As a customer service rep I typically did the following:
• Greet the Member on the over the phone
• See how I can help today
• Verify members information for the account
• Provide correct inform so they can better understand
• Direct members to the right department
FOOD LION CORP. – Raleigh, NC 08/2007 – 09/2012
Cashier
As a cashier I typically did the following:
• Greet the Customers
• Scan or register the customers purchases
• Accept payments from customers and give change and their receipt
• Bag or wrap the customers purchases
• Process returns and exchange merchandise
• Answer customers questions and provide information about store policies
• Help customers sign up for store rewards programs
• Count the money in the register in the beginning and end of your shift
FOOD LION CORP. – Raleigh, NC 06/2011–09/2012
Backup Scan Analyst
Scan Analyst has a very important job and those types of jobs are:
• Maintaining overall pricing integrity of the store
• Conduct weekly price changes
• Changing prices on the shelf’s
• Also assist with office clerk duties in the customer service counter
FOOD LION CORP. – Raleigh, NC 08/2009 – 06/2011
Customer Service
Perform many of duties as interacting with many customers.
• Listen to customers questions and concerns, and provide answers or responses
• Provide Information about products and services
• Take orders, calculate charges, and process billing and payments
• Review or make changes to customer accounts
• Handle returns and complaints
• Record details of customer contacts and action taken
• Refer customers to supervisors or more experienced employee
BOJANGLES – Raleigh, NC 08/2004 – 09/2007
Cashier
Restaurant/Food Services
• Greets the customers
• Memorizing
• Ensuring the amount of money in the register drawer matches the total sales receipt
• Have upbeat personality
• Ensure the money coming the customer isn’t counterfeit
NATURALIZERS – Raleigh, NC 09/2003 – 08/2004
Sales Associate
Generate sales and bringing in revenue for the store.
• Interacting with customers, giving them product presentations and convincing them to make the purchases
• Meeting assigned sales targets in a giving time
• Completing task by the retail manager
• Keeping on the stock and inventory in the store and placing orders for replenishing the stock
• Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards
• Keeping track of new products and prices in the market
EDUCATION / CERTIFICATIONS
Associates Degree, Applied Science with a Major in Computer Networking
AWARDS
Employee of the Quarter (2)
Employee of the Month (1)
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