Insurance Agent Medicare
Resume:
Aloyce Clemons
Little Elm, TX *****
ad1pas@r.postjobfree.com
To obtain long term employment with a company that will allow me to utilize and grow my current skills and knowledge.
Work Experience
FedEx
October 2023- Present
Package Delivery Router Driver
Insurance Agent
Self Employed - Little Elm, TX
January 2023 to Present
CDL Bus Driver
Durham School Bus Services - Little El, TX
April 2023-June 2023
Medicare Insurance Agent
Tranzact Insurance Solutions-Little Elm, TX
July 2022 to December 2022
My responsibility includes, but are not limited to:
● Taking inbound calls from beneficiaries for Medicare enrollment purposes
● Build rapport and educate customers on each type of insurance plans and eligibility to make unbiased recommendations based on their needs
● Educate customer on premiums, coverage, copays, deductibles, etc
● Maintaining documents in a confidential way and following HIPPA guidelines Medicare Insurance Agent
Everise - Providence Village, TX
April 2022 to June 2022
My responsibility includes, but are not limited to:
● Taking inbound calls from beneficiaries for Medicare enrollment purposes
● Build rapport and educate customers on each type of insurance plans and eligibility to make unbiased recommendations based on their needs
● Educate customer on premiums, coverage, copays, deductibles, etc
● Maintaining documents in a confidential way and following HIPPA guidelines Medicare Insurance Agent (Seasonal, AEP)
Teleperformance - Allen, TX
August 2020 to January 2022
My responsibility included, but were not limited to:
● Taking inbound calls from beneficiaries for Medicare enrollment purposes
● Educate customers on each type of insurance plans and eligibility to make unbiased recommendations based on their needs
● Educate customer on premiums, coverage, copays, deductibles, etc
● Maintaining documents in a confidential way and following HIPPA guidelines Insurance Agent
TX - Allen, TX
February 2020 to June 2020
My responsibility Includes, but are not limited to:
● Assisting clients with needs analysis
● Providing client product education
● Field underwriting
Intervention Specialist
Interface Security Systems - Plano, TX
October 2019 to February 2020
My Responsibilities included, but were not limited to:
● Overseeing the safety of employees of various commercial businesses with virtual escort services on and o the property
● hourly monitoring throughout the day/night
● intervening when necessary with loiterers, shoplifting, and or dispatching Police when necessary. Seasonal Delivery Driver
Amazon - Tulsa, OK
August 2019 to September 2019
My Responsibilities included, but were not limited to:
● Inspecting my work truck
● Properly scanning and loading all parcels
● Delivering items in a timely and professional manner Insurance Agent/Producer
Combined Insurance - Tulsa, OK
April 2019 to August 2019
My Responsibilities included, but were not limited to:
● Prospecting for new clients
● Contacting existing clients
● Gathering qualifying information
● Setting appointments
● Presenting products/services based on customers current and future needs Benefits Administrator
Eastridge Workforce Solutions - Tulsa, OK
October 2018 to March 2019
My Responsibilities included, but were not limited to:
● Receiving inbound and making outbound calls from employees on behalf of various companies ● Enrolling employees in their employee benefits (ie health, medical, dental, life, etc) ● Receiving confirmation from providers when necessary
● Educating employees on deadline for enrollments, open enrollments, and new enrollments ● Assisting customers with EOB
● Providing navigation assistance for self-enrollment
● Other administrative duties, including assisting with the appeal process and document uploads Independent Insurance Agent
Mortgage Protection - Tulsa, OK
November 2017 to February 2018
My Responsibilities included, but were not limited to:
● Prospecting utilizing warm leads, company leads, and referrals
● Call potential clients and set appointments
● Qualify clients
● Present services in potential clients home
● Close sale and complete any necessary documents I oer protection for families in the form of Mortgage Protection, Retirement Funds Protection, Life Insurance, and Final Expenses Coverage. Independent Travel Agent
PlanNet Marketing - Tulsa, OK
March 2016 to June 2017
My Responsibilities included, but were not limited to:
● Plan and sell transportations, accommodations, insurance, and other travel services ● Cooperate with clients to determine their needs and advise them of appropriate destinations, modes of transportations, travel dates, cost, and accommodations
● Book transportation, make hotel reservations and collect payment fees
● Use promotional techniques and prepare promotional materials to sell itinerary packages ● Deal with travel problems, complaints, or refunds
● Attend travel seminars to remain updated with travel industry trends Home Customer Service Agent
Hertz Corporation - Tulsa, OK
May 2016 to December 2016
My responsibilities included but were not limited to Taking incoming phone calls from customers with a primary focus on retention and escalated issues involving:
● Contract and billing disputes
● Lost items
● Membership profile dysfunctions
● Refunds and adjustments
● General complaints
Substitute Teacher
Kelly Services - Tulsa, OK
March 2016 to June 2016
My responsibilities included, but were not limited to:
● Read and understand curriculum and lesson plans
● Refer to the lesson plan left by the lead teacher and ensure that it is appropriately followed ● Ensure that classroom instruction is handled according to the school's policies ● Manage student behavior and classroom order
● Ensure that a climate of fairness and respect is promoted
● Take necessary and reasonable actions to ensure the safety of students
● Collect and grade assignments
● Lead outdoor activities and ensure the safety and wellbeing of students in the outdoors
● Create a substitute teaching report at the end of each day Customer Service Rep/Sales iPacesetters
LLC. - Tulsa, OK
June 2015 to November 2015
My responsibilities included, but were not limited to:
● Trained part-time new hires on computer systems, product and services knowledge, and interacting with customers
● Promoted to Team Lead/Supervisor II
● Contacting existing customers for a review of their account
● provided additional upgrades according to their current needs and wants.
● trained part-time new hires on computer systems, product and services knowledge, and interacting with customers Customer Service Retail Stang Agency - Tulsa, OK
March 2015 to June 2015
My responsibilities included, but were not limited to:
● Greeting customers upon arriving in store
● Assess customer needs and reason for the visit
● Assisted customer to the appropriate station
● Stocked and put away incoming inventory
Collection Agent
Stang Agency - Owasso, OK
November 2013 to February 2014
My responsibilities included, but were not limited to:
● Making outbound calls to delinquent account holders
● Assessing customers account
● Matching customers with available extensions programs to assist in bringing their accounts current ● Taking payments
Collection Agent
NCO Financial Systems Inc - Tulsa, OK
June 2013 to October 2013
My responsibilities included, but were not limited to:
● Skip Tracing
● Making outbound calls to delinquent account holders
● Insured owed monies from debtors were collected
● Setting up payment plans when available
Administrative Assistant
Stang Agency - Tulsa, OK
November 2012 to January 2013
My responsibilities included, but were not limited to:
● Contacting customers for deliveries
● Document driver's logs
● Scanning incoming and outgoing shipments
● Data entry
● General oce duties; ie fax, copy, scanning, and emailing. Administrative Assistant
Harvard Risk Management - Dallas, TX
November 2011 to January 2012
My responsibilities included, but were not limited to:
● Reviewing resumes
● Phone Screening
● Scheduling interviews
● Report to the Director of Marketing
Assistant/CNA
Vintage Heights - Tulsa, OK
January 2007 to October 2010
My responsibilities included, but were not limited to:
● Greeted guests and visitors
● faxing, filing, service calls, and setting appointments
● meal planning (with the consciousness of each resident's special diet needs), cooking, serving, and maintaining a clean and sanitized work area
● housekeeping
● Assisted residents with activities of daily living
● Checking and maintaining a daily log of residents' vital signs
● Coordinating residents’ activities and entertainment. Customer Service
Gannett Center Of Excellence - Tulsa, OK
January 2008 to August 2009
My Responsibilities included, but were not limited to:
● Answering inbound calls
● Opening new accounts
● Taking Payment transactions
● Up-selling
● Dispatching
● Briefly but accurately noting all accounts
Customer Direct Care
Sta Laura Dester Children's Center - Tulsa, OK
July 2007 to January 2008
My responsibilities included, but were not limited to:
● supervising children who were in state custody
● assisting with meals
● Attending to laundry
● Supervising outside activities
● Assisting with new check-ins
Education
IWDOR Truck Training School
Present
Associates in Medical Billing and Coding
Community Care College
2018 to 2020
Skills
• Cooking
• Behavior management
• ADLs
• Interviewing
• Stocking
• Dispatching
• Upselling
• Laundry
• Sales
• Risk management
• Outbound calling
• Delivery driver experience
• Cleaning
• Medicare
• Marketing
• Teaching
• Medical coding
• Vital signs
• Driving
• Data entry
• School bus driving
• Eective at time management, ability to coordinate and complete assignments in a timely fashion • HIPAA
• Underwriting
• Medical billing
• Customer service
• Cold calling
• Filing
Certifications and Licenses
Life & Health Insurance License CDL
A Permit
CDL B
School Bus Endorsement
Passenger Endorsement
Driver's License
Contact this candidate