SUZETTE BAPTISTE

Email: ad1pam@r.postjobfree.com Contact: 212-***-****

Core Competencies and Areas of Expertise:

* Audit Preparedness * Policy and Procedure

* Staff Development * Problem Solving Strategy

* DHS Certifications

* CARES, Darwin

* Project Management Requirements

KEY ACCOMPLISHMENTS

Experienced Social Services Case Management Director with expertise in collaborating with and care coordination services provisions that relate to Program Management. Areas of focus include; DHS Shelter policies, resources and services; familiar with providing Human Services to various populations including Shelter recipients, HIV/AIDS, Navigating HRA benefits and entitlements, youth & teens, Women, Men and Family populations. Serve as an excellent leader or trainer, flexible and responsible individual that can adapt to different settings, cultural envirnoments. Comes with Bachelors in Psychology, and seeking a Vice President position with responsibilities that includes supervising Case Management and Program Operations.

PROFESSIONAL EXPERIENCE

EXPERIENCE:

Assistant Vice President 2/2023-Present

Ensure that all direct and subordinate staff complies with CAMBA’s and funders’ polices and rules.

Oversee all program operations and manage direct reporting program staff and their subordinates.

Develop and implement Quality Assurance measures to ensure quality service delivery to clients.

Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.

Direct, coordinate, supervise and document programmatic activities facilitated by direct reporting staff.

Observe staff engaging with clients and/or supervisors and their direct reports.

Conduct client and program progress reviews with staff.

Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both CAMBA management and funder use.

Analyze program and demographic data to make programmatic improvements.

Conduct regular staff meetings.

Oversee onsite and organize offsite training opportunities for professional development of staff.

Ensure that the site meets all regulatory compliance (i.e.-health, DHS, OTDA, Callahan, RSRI).

Ensure that all housing goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis.

Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.

Direct and coordinate the hiring and firing of shelter staff (in consultation and agreement with Human Resources).

Ensure that any disciplinary action taken, regarding staff, is in compliance with CAMBA’s disciplinary policy and procedure.

Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.

Initiate and proactively create solutions to address gaps in shelter services or staff performance (i.e., basic computer training use of technology).

Address and implement resolutions to client/staff complaints in a timely manner.

Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.

Review and sign time sheets.

Supervise, review and approve staff and subordinates’ training, vacation and leave.

Case Manager 8/2021- 2/2023

CAMBA Queens,/ New York

Under supervision of the Director of Social Services, responsibility for providing case management, housing support to participants and monthly reporting requirements that will ensure compliance with the parameters of the program.

Provides case management and on site crisis intervention

· Completes required service plans.

· Educates participants with respect to good housekeeping and home-safety practices, budgeting and landlord/tenant relations, as necessary

· Maintains appropriate documentation of all tenant contacts.

· Documents monthly progress notes in the participants’ chart

· Conducts home visits to help evaluate participants’ compliance with the rules and regulations of the program and to assess the need for referral to supportive services

· May escort participants to social services agencies, as requested

· Reports any alleged child neglect or abuse to the Director of Social Services

Case Manager has experience working and completing the following task assigned, independently and under general supervision while maintaining 25 homeless shelter families assigned caseload.

Case Manager 12/ 2020-8/2021

Service for the Underserved (SUS) Bronx, New York

Trained and supervised incoming Case Managers and Residential Aides in according with federal and state policies including Case Management duties including Department of Homeless Services Procedures, Incident Follow ups and Cares Documentation.

Supervise incident follow-up procedure to ensure an client concerns are addressed.

Exceed Case Manager’s job requirements including working and completing assigned tasks for the mandatory assigned 25 homeless shelter families caseload.

Formulate plans and prepare clients for permanent housing placement; Engage individuals requiring social service assistance for insurance, benefits/entitlements; Interview and evaluate clients, formulate Independent Living Plans and goals, locate and refer to appropriate community resources for clients. Ensure ACS and preventative services recommendations are updated, monitor and assist newborns and mentally challenge individuals as needed.

Conduct random unit inspections onsite and remotely to ensure all documentation for Cares and Unit Inspection Tacker along with bi-weekly ACS Tracking in Cares.

Case Manager 01/ 2020-12/2020

CAMBA/Kings Inn Shelter Queens, New York

Trained and supervised over 2 Case Managers as it pertains to Case Management duties including Department of Homeless Services Procedures, Incident Follow ups and Cares Documentation.

Follow up on incident reporting and resolution procedure, communicate with supervisor to address clients concerns/complaints.

Case Manager has experience working and completing the following task assigned, independently and under general supervision while maintaining 30 homeless shelter families assigned caseload.

Formulate plans and prepare clients for permanent housing placement; Engage individuals requiring social service assistance for insurance, benefits/entitlements; Interview and evaluate clients, formulate Independent Living Plans and goals, locate and refer to appropriate community resources for clients. Ensure ACS and preventative services recommendations are updated, monitor and assist newborns and mentally challenge individuals as needed.

Conduct random weekly unit inspections onsite and through telecommunication when working remote all finding are document in Cares, Unit Inspection Tacker and inspection forms.

Job Coach /Case Manager 04/2019- 01/2020

Catholic Charities Brooklyn, New York

Complete Psychiatric Assessment, case notes rehabilitation plans and progress notes, maintain a safe environment by managing clients conflicts, symptomology, and difficulties. Assess clients work readiness by taking their strengths into account and disability limitations.

Provide community Job search and placement development assistant, facilitate various groups and meetings with clients working toward employment goals, Providing employment support, arrange intakes and assessment for substance abuse dependency.

Adhere to required documents, Complete Inquiry Log Sheets, government surveys and group logs documenting client participation .Evaluate the needs of the consumer, family such as their basic needs for food, clothing, and shelter, follow up on referrals made to appropriate internal and external services as required to meet the consumers/family’s needs providing advocacy.

Assist the clients in maintaining healthy independent living while compliant with court order counseling/ prescribed medication.

Senior Unit Clerk 10/2004-04/2019

NY Presbyterian/ Rogosin: Hemodialysis Outpatient Clinic Brooklyn, New York

Meet and greet patients, visitors and manage high-volume phone lines. Create, maintain patients charts, paper and electronic medical records, clinic census. Assist Social Worker with client order forms/assist client to obtain entitlement/benefits.

Advocate for patients to resolve conflicts or refer patients to nurses, physicians, social workers.

Prepare labeled blood tubes, Enter test orders, and requisitioning medical supplies.

Acquire medical lab on test results, report alerts to nurses, physicians. Coordinate transportation for dialysis patients, with patients, insurers, transportation companies, and social workers. Train new employees on HIPPA, medical ordering, and infection control.

EDUCATION

BA, Major in Psychology/ Minor in Social Work, Medgar Evers 01/2014

AA, Liberal Arts Medgar Evers 01/2013

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