Customer Service Representative
Resume:
Anntwanette Baker
Savannah, GA *****
**************@*****.***
Self-motivation and cheerful personality. I’m Energetic and optimistic customer service representative with over 10 years of professional experience assisting customers in solving complex issues. Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
AAA Staffing Agency - Savannah, GA
November 2022 to Present
• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
• Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
• Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units.
• Contracts with tenants by negotiating leases and collecting security deposit.
• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping Clinical Specialist Pc
Visionworks - Savannah, GA
May 2022 to November 2022
I’m dedicated to ensuring the best possible journey for every patient during our eye exam. I have knowledge about eye health and preliminary testing, optics, products/services and insurance. I personally take the patient through the first steps of their journey ensuring their eye exam and vision needs are met in a simple, human and bold way.
Owner of cleaning business
ABCleaning - Savannah, GA
January 2015 to May 2020
I offered general duties that will include: Clean, stock and supply designated facility areas. Dusting, sweeping, vacuuming, mopping. Carry out deep cleaning and detailed cleaning tasks once a week or when needed..
Leasing Specialist
TIMERBERLAND APARTMENTS - Savannah, GA
June 2016 to October 2017
• Responsible for sales and marketing of community.
• Responsible for performing move out inspections and preparing all deposit accounting reporting.
• Responsible for decreasing delinquency of community to under 2% by month end each month.
• Post monthly rental payments and file evictions on accounts not in compliance.
• Train and assist leasing team with meeting monthly occupancy goals.
• Provide top notch customer service to our residents, prospects and vendors. Call Center Representative
Physicians' Answering Service - Savannah, GA
January 2012 to January 2016
I answered after hours calls for Doctors and dentists. Cancel appointments, reschedule patients appointments.
LEASING SPECIALIST
ROYAL OAKS APARTMENTS
May 2006 to September 2012
• First point of contact for all prospects.
• Provide excellent customer service to prospects, co-workers and vendors.
• Show model and vacant homes to prospective tenants.
• Prepare new leases, renewals and schedule work orders requests.
• Online marketing to promote vacancies.
• Created monthly plan for activities to include renewal parties and resident events. Education
GED in Business
SAVANNAH TECHNICAL COLLEGE
June 2006
Skills
• Superior Communication Skills
• Team Building
• Microsoft Word (7 years)
• Outlook (4 years)
• Excel (5 years)
• Receptionist (4 years)
• Marketing
• Management
• accounting
• Filing (5 years)
• Organizational Skills
• Yardi (1 year)
• Microsoft Outlook
• EXCEL (5 years), OUTLOOK (10+ years), MICROSOFT WORD (10+ years), WORD (10+ years), TEAM BUILDING (10+ years), Customer Service Skills, Inventory, Scheduling, Sales, Cash Handling, training, Management, Microsoft Excel, Receptionist, Filing, Organizational Skills, accounting
• Property Leasing (4 years)
• Property Leasing (4 years)
• Accounts Receivable
• Accounts Payable
• Office Management
• Basic math
• Negotiation
• Customer service (10+ years)
• Event Planning
• Financial Report Writing
• Driving
• Hotel experience
• Phone etiquette
• Microsoft Excel
• Medical terminology
• Documentation review
• Communication skills
• Computer skills
Certifications and Licenses
Transportation Worker Identification Credential (TWIC) April 2021
• I have my Twic Card now
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Front desk agent (hotel) — Completed
February 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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