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Customer Service Branch Manager

Location:
Plainview, TX
Salary:
60,000
Posted:
December 05, 2023

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Resume:

Lorrie Molina

Plainview, TX *****

ad1pad@r.postjobfree.com

+1-806-***-****

Work Experience

Branch Manager

Sun Loan Company - Plainview, TX

May 2016 to Present

As the Branch Manager it is my responsibility to lead my team in the right direction, stay on track, keep up with the monthly goals, lead by example, and keep the office motivated. My office has made more profit than any other offices in my territory. We have ranked #1 in the company multiple times, and have hit 100% of our goals many months throughout the year. I was awarded Manager of the year throughout the entire company in 2022 and have received many other awards throughout my career with Sun Loan Company.

Duties include:

• Creating/Authorizing Schedules and Timesheets

• Ensuring all Bills are paid when due

• Process Payroll/Reimbursements/Bank Charges and any other office expenses

• Keep up with inventory

• Calculate Daily Reports

• Calculate Profit Daily

• Complete Call Routes Daily

• Attend Meetings Online/In person

• Complete all assigned Learning and Training modules by scheduled due date

• Re-Certification from IRS annually to Complete Taxes

• Train New Hires for other offices as well as my own

• Provide Excellent Customer Service

• Problem Solving Skills

• Marketing

• Lead Community Involvement Events

• Follow State and Federal Law for auditing purposes Bank Teller

Centennial BANK - Plainview, TX

October 2011 to February 2013

• Cashing/Depositing Checks

• Processing Checking/Savings Debits

• Processing Loan payments

• Processing Cash Advances

• Superior Customer Service

• Telephone Customer Service-Typing/10 Key

• Large and Small Change orders

• Handling large amounts of Cash Daily

• Responsible for opening main vault/night drop

• Scan New Accounts into system/making sure all forms are signed/make sure all scanned forms went through

• Filing all Account forms in order by date

• Follow all bank rules & attend all meetings

• Operate Fax Machine

• Scan/Proof all my daily work Check/Open/Process/Send Mail daily Dealer Trades Specialists

Reagor Dykes Auto Group - Plainview, TX

April 2011 to October 2011

• Answer multi-line phone system

• Taking detailed messages

• Customer Service Rep

• Process Dealer-Trades-Create Dealer-Trade Spreadsheets using invoices-Load incoming Units in inventory

• Build Deals on outgoing units-Hire Drivers-Set up drivers to pick up/drop off vehicles-Process driver’s tickets (Calculate all drivers fees/expenses)

• Keep a detailed log of all loaner vehicles-Keep a log of all Purchases/Sales/Monthly Profit

• Get Check/Draft/or Cashier Check ready for driver-Assign MSO for out-going unit-Label/File all incoming keys

• Make sure incoming units go to Detail/Service Dept.

• Operate Fax Machine

• Book flights for drivers/Arrange transportation for drivers Packaging Machine Operator

Cargil Meat Solutions - Plainview, TX

July 2008 to November 2009

Packager (Fab/Pack-Off Dept)Duties:-Package meat -Operate vacuum sealer machines-Practice Safety and Proper Food handling

Education

Some College in Criminal Justice

South Plains College - Plainview, TX

August 2009 to May 2010

GED

Caprock Learning Institute - Plainview, TX

January 2009 to November 2009

Skills

• 10 Key Data Entry

• Strategic Planning

• Typing

• Microsoft Word

• Management

• Banking

• Payroll

• Profit & Loss

• Account Management

• Office Management

Certifications and Licenses

Certified Notary Public

January 2020 to August 2025



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