Customer Service Manager

Marilyn M. Landry

Customer Service Manager (At Home)

*****************@*****.*** • 337-***-****

LinkedIn URL • Sulphur, LA 70663

Summary

Enthusiastic and detail-oriented professional with substantial experience delivering best-in-class customer experience and maintaining clean and healthy facilities to ensure maximum satisfaction.

Skilled in inspecting sites, identifying improvement areas, repairing damaged items, and safely handling hazardous chemicals while working in fast-paced working environment. Aptitude to oversee day-to-day operations, implement strategic solutions and improve customer satisfaction. Capacity to address requirements, queries, and concerns via phone unit, direct professional communication, and ensure delivery of exceptional customer service. Talent to manage, lead, and train cross-functional teams to outperform functions. Proficient in managing dispatching and online chats to facilitate individuals.

Areas of Expertise

Operations Management

Process Improvement

Equipment Management

Standard Operating Procedures

Conflict & Complaint Management

Staff Training & Mentoring

Customer Service Management

Workplace Safety

Customer Satisfaction

Professional Experience

Entergy (Southern Janicorp), Lake Charles, Louisiana March 2021 – Present

Janitorial Worker

Conduct variety of cleaning tasks, such as repositioning and disassembling furniture, equipment, and multiple items. Identify and report management to resolve deficiencies and repair damaged assets to streamline facility operations. Perform efficient maintenance and services following reviewing and interpreting equipment manuals and work orders.

●Maintained appealing building appearance and workplace safety while leading cleaning assignments.

Entergy (Turner Industries), Sulphur, Louisiana April 2019 – July 2021

Janitorial Worker

Upheld facility operations by notifying management of deficiencies and repair needs. Executed maintenance and servicing efficiently; read and interpreted equipment manuals and work orders. Removed dirt thoroughly from high and low areas by wiping down and cleaning various surfaces.

●Led and monitored power sweepers, polishers, and power equipment in performing cleaning tasks.

Entergy (L’Auberge Casino Resort), Lake Charles, Louisiana April 2017 – April - 2019

Server

Executed multiple duties, including food products transportation, tables and counters cleanliness, and dining room supplies management. Fostered fun atmosphere and family style work environment. Ensured maximum sanitation and compliance with safety standards while serving food.

●Delivered flawless customer service by disseminating menu choices and special requests of customers to kitchen staff.

Burnworth's AC, Sulphur, Louisiana July 2014 – April 2017

Secretary

Oversaw receiving, answering, and screening of telephone calls, visitors, and incoming correspondence. Maintained all office records regarding budget information, employee time cards, and purchase orders. Generated and proofread correspondence, reports, and confidential documents while ensuring accuracy of data.

●Developed organized and precise filing systems for digital and analog files.

Education

GED

Parkview Baptist School, Sulphur, Louisiana

Technical Proficiencies

QuickBooks Autopilot Digital Filing Regular Filing

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