Jana Samantha Rodgers

**** ***** **** – East Islip, NY – 11730 — 718-***-**** — ad1p92@r.postjobfree.com

EDUCATION:

Southern New Hampshire University Manchester, NH

January 2021 Bachelor of Science in Business Administration with a concentration in HR management

EXPERIENCE:

Dec. 2021 – Feb. 2023 University Support Services Great River, NY

Administrative Support Specialist

Provides accurate data entry, data processing and data maintenance using Banner. Accurately inputs leads from Facebook, WuFoo, Google, and LinkedIn. Responsible for entering PDF applications submitted by prospective students. Contacts applicants utilizing appropriate templates, when an application is outdated. Follows all prescribed workflows and prioritizes work according to departmental needs.

May 2017 – July 2021 GEICO Woodbury, NY

Senior Claims Service Representative

Verify accident facts, determine policy coverage, and review insurance contracts. Interact internally with departments and externally engage with claimants, body shops, medical providers, attorneys, outside field adjusters and other insurance companies. Assist in settling claims where there are no injuries, and all parties agrees to the accident details or escalate the claim when liability is in question or injuries are present.

Resources for Management Massapequa, NY

Dec. 2010 – Apr. 2013 Administrative Assistant

Handled incoming/outgoing correspondence between insurance carriers and patients. Reconciled patients’ balances. Posted insurance/patient payments. Responsible for scheduling insurance arbitrations for adjuster as well as handling the typical day-to-day clerical duties such as filing, faxing, answering phones, distributing mail, etc.

SKILLS: Excellent oral and written communication skills. Exceptional call center experience with outstanding customer service skills. Intermediate understanding of basic office applications including MS Office (Word, Excel, PowerPoint, Outlook).