Customer Service Operations Specialist

Korin Sullivan

*** ***** **

Dalton, PA *****

ad1p8k@r.postjobfree.com 570-***-****

LinkedIn: https://www.linkedin.com/in/korin-sullivan-262626b5/

I am a business administration professional with 7 years’ experience in banking/finance with specialization in real estate services. I am known by my peers to provide the highest quality work with superior attentional to detail. I excel at creating productive and cultivating relationships with members, attorney offices and teammates. I work diligently to maintain the trust of my teammates and am known for being a jack of all trades regarding questions, solutions and problem solving.

Skills

Customer Service

Time Management

Flexibility

Business Ethics

Public Speaking

Microsoft Office

Communication

Organization

Cross-Training

Experience

Mortgage Operations Specialist I & II October 2018-Present

Corning Federal Credit Union – Corning, NY

As a mortgage operations specialist, I work within a multitude of varietal functions relating to residential and construction mortgages. My sole role is to facilitate mortgage closings where I review property taxes, homeowners’ insurance, employment verification, attorney closing fees and loan application information to prepare the closing documents for a member. As a cross trained individual within the operations role, I also review appraisals for accuracy of property information, conduct audits needed to prepare the file to move within the loan pipeline and deliver communication within the department/attorneys regarding the status of a loan. Assisting with system release testing, procedural updates and training for new employees is also key function I perform.

Mortgage Originator May 2017-October 2018

Corning Federal Credit Union – Corning, NY

As a mortgage originator, I maintained an extensive knowledge of all mortgage products and programs. I educated members on products that best suited their needs as well as answered questions on mortgage eligibility and ways to work toward being approved for a loan. I generated loans within our loan production system, reviewed mortgage documents for accuracy (income docs, tax returns, property taxes, insurance) and assisted the loan from beginning of the process to closing. I also possessed an extensive knowledge of mortgage lending guidelines put forth by Freddie Mac. Upon first entering the department, I also jumped into the role of administrator for our online mortgage application platform. This allowed my coworkers to come to e for questions or issues that needed resolved through our third party vendor (Mortgagebot).

Loan Processing & Support Representative January 2016-May 2017

Corning Federal Credit Union – Corning, NY

During my time as a loan processing support representative, I audited, processed, and funded consumer loans which consisted of auto, personal and visa loans. I communicated with loan officers when necessary to ensure complete and quality loan applications. Part of my daily/weekly process was to distribute and complete various lending reports for the department. I also assumed responsibility for multiple projects to better streamline the department and its procedures. As an individual dealing with auto loans, I was also part of our credit union wide call group used by teammates, members, and car dealerships. This allowed me to help with title questions and making sure that titles were being perfected through the department of motor vehicles.

Member Service Representative May 2015-May 2017

Corning Federal Credit Union – Corning, NY

As a member service representative, I processed member transactions of which included deposits, withdrawals, mortgage/loan payments, cash advances, money orders and night deposits. I also serviced our ATMs and refilled cash canisters after completing cash flow reports for balancing. When working within our branch offices, I fulfilled opening and closing duties such as running several reports pertaining to daily cash management. I used effective sales techniques to educate our members on different types of accounts as well as online banking advantages. I also possessed a knowledge of IRAs, certificates, mortgages, consumer loans and checking/credit cards.

Education

Lock Haven University of Pennsylvania – Lock Haven, PA Bachelor of Business Administration

Graduated May 2015 with a 3.5 GPA

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