BRIAN GRISMORE

MULTI-UNIT MANAGEMENT

PROFILE SUMMARY

WORK EXPERIENCE

469-***-****

ad1p8e@r.postjobfree.com

Weatherford, Texas

Performance-driven individual with experience providing administrative support, identifying strategic opportunities, and analyzing staff need to improve a culture of excellence and service delivery. Proven success in building high-performing teams and facilitating recruitment and selection initiatives. Committed to increasing employee retention and satisfaction through effective management of compensation, benefits, and resolution of conflicts. Adept at negotiating a win-win compromise and collaborating cross-functionally to achieve operational success within the organization. DISTRICT MANAGER 2020 - Present

Dollar General-Weatherford, Texas

• Supervised team performance using a performance matrix to ensure a strong focus on delivering exceptional customer service, maintaining clean and safe store environments, and optimizing store profitability and stock levels for customer satisfaction.

• Consistently exceeded annual sales targets: 103% in 2021, 105% in 2022, and currently sustaining 106% growth through effective inventory management, assessments, and a customer-centric approach, driving increased store profitability and customer satisfaction."

• Enhanced sales performance by meticulously monitoring inventory levels and in- stock status through reporting, and conducting comprehensive on-site assessments alongside store managers and assistant store managers to ensure optimal results.

• Effectively managed budgets, optimizing resource allocation to achieve cost- efficiency and deliver results.

• Successfully led and managed a team comprising 20 store managers, 250 assistant store managers, lead sales associates, and sales associates, achieving annual sales of $34.5 million. Implemented strategies that resulted in a 16bps reduction in shrinkage in 2021, while boosting employee engagement from 65% to 80% in 2021, and further improving it to 90% in 2022.

• Established a talent pipeline by sourcing external candidates for store manager roles, and cultivated a pool of high-performing assistant store managers and key carriers, contributing to the company's achievement of ranking in the top 20% for overall performance in 2021.

• Conducted regular assessments to ensure food safety measures were effectively implemented by store managers through weekly data reviews, monthly quality store visits, quarterly store compliance visits, and picture validation. STORE MANAGER 2019-2020

Lowe's Companies-Baton Rouge, LA

• Spearheaded a team of 4 Assistant Store Managers, 8 Department Supervisors, and 145 store associates to consistently provide high-quality customer service, while ensuring the store remained clean, safe, and well-stocked with essential products to meet customer demands.

CORE SKILLS &

COMPETENCES

• Proven track record of effectively

leading and overseeing customer-

facing teams, with a strong

commitment to nurturing a culture

that emphasizes excellence,

safety, and a steadfast dedication

to achieving high performance

standards.

• Track record of problem-solving

and critical thinking skills

employed to identify and proffer

solutions to organizational issues.

• Expertise in effectively

communicating policies,

procedures, and changes to

employees and building

relationships with internal

stakeholders.

• Demonstrated excellent time

management and organizational

skills to meet tight deadlines while

coordinating various

responsibilities.

• Exceptional knowledge of HR

policies and procedures to drive

mutual relationships amongst

employees and foster an excellent

work environment.

• Excellent analytical and critical

thinking skills with outstanding

decision-making abilities for

applicant screening, background

checks, interviewing, and devising

employee selection criteria.

• Strong business acumen, capable

of measuring performance metrics

with a sound understanding of

employee relations while ensuring

workplace safety and optimizing

productivity.

EDUCATION

BACHELOR OF SCIENCE

University of North Texas: Fashion

Merchandising

EXPERTISE

• Operational Management

• Customer Relationship

Management

• Training & Development

• Issue Resolution and Strategy

• HR Policies and Regulations.

• Employee Engagement,

Retention Strategies and

Tools

• Talent Acquisition and

Development

• Performance Management

• Regulatory Compliance

• Record Management

• Supply Chain Management

• Human Resource Support

WORK EXPERIENCE

• Delivered friendly, professional and timely service to all customers while monitoring the performance, profitability, and flow-through of store plans and programs to make sales plan grow by 23% and increase the store's Controllable Operating Profit by 143% YTD.

• Influenced and increased associate engagement from 36% in 2018 to 78% in 2019 through maximum utilization of town hall meetings while ensuring all associates and managers had a voice in the store.

• Directed the turnaround of an underperforming Level 6 store while increasing the engagement of all store meetings from 20% to 95% participation and made overall shrink goals in 2019 (.89% vs. 1.7%).

STORE TEAM LEADER 2014 – 2019

Target - Atlanta, GA

• Led a multi-disciplinary team of 9 executive managers and 200 sales and operations staff to enhance new sales initiatives such as ship from store, drive up, and order pick up, which was responsible for 40% of 4th quarter sales.

• Developed a sustainable growth strategy that incorporated forecasting, visual merchandising, sales planning, and P&L management which generated $30M in annual sales, 7% in comp sales over the prior year,

• Initiated a results-driven, recognition-based culture leading to a 100% approval rating on the 2017 executive staff employee survey and a 92% approval rating on the hourly employee survey for overall leadership.

• Provided daily guidance and support to increase sales, control inventory and deliver outstanding customer service while communicating effectively with the company president, head buyers, and senior leadership during hosted visits.

• Regulated staff operations with brand vision, market opportunities, and long- term goals through on-target staff training, professional goal-setting activities, and employee engagement techniques.

EXECUTIVE TEAM LEADER 2005 – 2013

Target - Dallas, TX

• Led guest services, merchandising of apparel and accessories departments, food, and hardline, resulting in increased sales of up to $60 million in return.

• Built and maintained appropriate in-stock levels to ensure customer satisfaction through supply chain resolution and HQ partnerships to make sales plan increase by 23% as well as made overall Stores Controllable Operating Profit grow by 143% YTD.

• Ensured consistent compliance with company policies and regulations while serving as Campus Recruiter, Intern Development Captain, District Safety Captain, and Food Safety Captain.

• Contributed to the successful opening of new stores, captained the fixture process, and oversaw the setup and organization of merchandise displays.

• Led and promoted over 20 team members to team leaders and executive team leaders, which fostered professional growth and development within the organization.

• Exhibited exceptional customer service skills and maintained keen attention to detail for every customer request, which ranked the company top in the District for Credit and Service scores.

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