Customer Service Operations Manager

Tami Baringer

**** ****** **** ****** ****, Newton Falls, Ohio 44444

330-***-****, *********@*****.***

Product Merchandising Specialist

Energetic, dependable, hardworking operations and sales supervisor. An organized, decisive, creative, leader who motivates others in a team environment. Engaging, friendly, efficient, compassionate and hands on with a can-do attitude. Detail oriented and excels at implementing creative merchandising ideas and designs. In-depth retail operations experience with a focus on credit card sales, operations management, and merchandising. Loyal and dependable long tenured employee.

●Detail Oriented

●Operations Manager

●Problem Solver

●Leads by Example

●Merchandising Specialist

●Top Sales Leader

●Organized & Efficient

●Coach and Trainer

●Ability to Multi-Task

Operations Supervisor: 2013 - present

JCPenney Department Stores, Youngstown, Ohio 1990 - present

Operations Supervisor:

●Supervises, coaches, and motivates 4-10 sales associates who focus on customer service and sales in a retail store environment.

●Guides team on achieving goals, distributes daily tasks, provides feedback on performance of employees, resolves customer issues, manages floor, reduces theft and engages customers.

●Organizes and coordinates a large variety of brand name products such as clothing, jewelry, women’s accessories, bedding, luggage, linens, home goods, etc.

●Regularly designs and creates displays to enhance product attractiveness and increase sales.

●Lead troubleshooting specialist who resolves retail merchandising issues.

●Coordinates efficient and timely receiving of new products.

●Monitors, examines, and coordinates defective returns such as jewelry products for refunds.

●RFID Program Manager: leads the process to keep stock ledger updated.

●Advertises products by coordinating handheld scanners, all signage, and pricing updates.

●Manages annual physical inventory audits to ensure compliance of inventory accuracy.

●Carefully opens and closes all cash drawers and accountable for accurate finances and cash.

●Manages and schedules back-room operations associates who process products through door to floor process including handling charge backs.

●Manages facilities to ensure safety of workers and safe working equipment.

Merchandising Assistant: 1990 - 2015

●Consistently sold the most credit cards in the Youngstown location over a period of 10 years.

●Role model for other sales associates. Conducted daily coaching with peers to increase sales.

●Provided customer service and sales support to retail clients in a variety of departments.

●Created and distributed new signs for merchandise floors.

●Assisted customers with purchases and rang out sales orders on point-of-sale system.

●Displayed merchandise, organized by size, color and brand and price. Updated regularly.

EDUCATION:

●Stark State Technical College, Canton, Ohio, Associates of Applied Business & Retail Marketing

HOBBIES: Walking, kayaking, canoeing, festivals, and shopping.

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