Customer Service Call Center
Resume:
Work History
Kyriela
Taylor
Contact
Phone
ad1p7q@r.postjobfree.com
Skills
Typing 45 wpm
Empathetic
Home network
management
Personal computer
maintenance
Call center operations
Customer experience
management
Customer retention
Professional telephone
demeanor
POS systems expert
CRM
Service standard
compliance
Order fulfillment
Multi-line phone talent
Account management
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Work From Home Customer Service Agent
National Parcel Logistics
Provided first-level end user resolution to an average of 50 customer inquiries per day escalated through all access channels (Portal, Chat, Email, and Phone). Responded to client inquiries within established
timelines, resulting in a 95% customer satisfaction rate.
Provided consultative guidance to customers
towards the resolution to their service issue, resulting in a 25% decrease in repeat customer inquiries.
2023-06 -
Current
Remote Healthcare Customer Service
Representative
CURA LABS
Assisted an average of 100 customers per day via
email, Loom, and live video (Zoom) resulting in 90% satisfaction rate.
Routinely updated clients, following SLA (Service
Level Agreement) guidelines, on active issues to
gain additional information or to advise of status, resulting in a 95% customer satisfaction rate.
Actively monitored and engaged with additional
support channels, such as Slack and social media,
resulting in a 40% increase in customer engagement. 2021-08 -
2023-04
Customer Support Advocate
Bridgecrest
Acted as an advocate for the customers by
documenting insights and sharing them internally
with the Product team, resulting in a 20%
improvement in product satisfaction among
2019-06 -
2021-01
Education
Key skills
customers.
Consistently exceeded customer satisfaction goals
by an average of 15% through effective
communication and problem-solving techniques.
Mentored and trained a team of 10 new customer
service representatives on company policies and
procedures, resulting in a 20% increase in team
performance.
Call Center Representative
Parallon Solutions
Learned and maintained in-depth understanding of
product and service information to offer
knowledgeable and educated responses to diverse
customer questions.
Adhered to company policies and scripts to
consistently achieve call-time and quality standards. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
2017-10 -
2019-05
High School Diploma
D.H Hickman HS
DFW Phlebotomy
Arlington Heights HS
2011-01 -
2013-01
● Customer Satisfaction ● Customer Retention
● Account Management ● CMR Management
● Escalation Management
● Project Management ● Product Knowledge
● Help Desk Support ● Technical Support
Contact this candidate