PROFESSIONAL ASSETS

SAP BA / Trainer

TECHNICAL EXPERIENCE

Client Server: R3, ECC, S4 Hana

SAP Modules: O2C, SD, WM, IM, MM, LE, MFG, QA, MES, P2P, BW, BI, PM, SCM, PP, MII, EWM, Fiori

Operating Systems: SAP, AS400, Rockwell, Covisent, FFMW, AEB Assist / Carrier Integration, WebEx, Zoom

Office Productivity/Desktop Publishing: MS Office Suite

Database; MS Excel,

PROFESSIONAL EXPERIENCE

Ryerson Steel Nov 2022 to Present

SAP Trainer

Deliver classroom training to Operations manufacturing teams at multiple sites.

Record/track attendance. Evaluate skill level

Onsite hypercare support for sales, production, logistics and shipping

Nutrien May 2022 to Oct 2022

Senior Business Analyst

Work with SME to gather business requirements for SAP software system updates & changes.

Responsible for manufacturing and quality data validation in preparation for data migration to SAP

Conduct training both online and in person

Go live support and existing business break-fix

Advance Clinical / Anika Medical June 2021 – February 2022

Super User

Hana Greenfield installation with Fiori supporting manufacturing, planning, scheduling, logistics and warehouse management

Plan / schedule release production orders

Trouble shoot & correct / change master data, MM, WM, LE, BOM’s, routings and orders

Lead discussions on process improvements. Document change orders

Create training documents. Train super user, end users and management team

Red Commerce / Teva Pharmaceutical July 2020 – April 2021

SAP Supply Chain Analyst / Trainer

Develop training documentation using MS Office and Enable Now

Conduct Train the Trainer & End Use training for SD, WM, LE & ME Create data and exercises for virtual classroom. Record class attendance and learning evaluation

Deliver cross-stream recall scenario simulation

Hyper-care support

Infosys / Kraft Heinz January 2020 – February 2020

EWM Business Analyst

Collect business requirements for EWM warehouse implantation including blueprinting

Assessed the procurement process, inventory, and warehouse scenarios

Define control parameters for warehouses

Infosys / Alcon June 2019 – December 2019

Testing Manager

Responsible for planning, controlling, monitoring and reporting all test activities during the project phases using HP-ALM

Oversee the development and implementation of tests aimed at proofing systems and processes

Identifying, managing and recording risk and issues across the full testing life cycle

Infosys / Atlas Copco February 2018 – May 2019

Lead OTC / Logistics Trainer

Greenfield Hana project with multiple End-to-End Implementations

Participate in BPM (business process mapping) with end users, managers and SAP support team

Partner with customer & offshore team to gather requirements for North America SAP deployment.

Train-the-trainer for (OTC) Order to Cash

Participate in testing, documentation, final deployment, hyper-care and on-going knowledge transfer

Lead OTC EUT including data setup, user I.D.s, classroom job aids, classroom setup

Capgemini / TE Connectivity July 2017 – February 2018

LE Business Analyst / Developer

SAP, ASSIST4, Carrier Integration Service Now ticket system support. In global 24/7 business

Communicate with end user gathering requirements for incidents and enhancements

Functional, and configuration experience in SD, & LE modules

Break / Fix analysis, documentation, configuration and testing

Project team member for new development

Documentation of root cause issue using 8D methodology

Accenture / Sabic November 2016 – March 2017

SD / WM Analyst

Interact with stakeholders, including subject matter experts, executives, end users and technical staff to analyze and document gaps in processes and training. Create training document to support new business processes

Partner with local teams to build confidence in their ability to perform daily tasks and develop super users

Second level trouble shooting, monitor, identify, reconcile suspect data

Lead cross functional discussions on roles and responsibilities. Change management cheerleader

Configure bins to address material movement bottleneck

Dairy Farmers of America June 2013 – April 2016

Continues Improvement / Business Intelligence Analyst

Responsible for gathering business requirements from end users. Write functional specifications and communicating those needs to reporting designers.

Lead the documentation and implementation of complex business process testing

Work with business to develop KPI’s (Key Performance Indicator) for OTC, manufacturing and supply chain

Develops and analyzes functional and non-functional requirements for technology solutions with stakeholders per Software Development Lifecycle (SDLC) and internal standards to ensure business needs are well understood, clearly defined, and properly aligned with overall project scope

Drive continuous improvement throughout the organization through the use and implementation of reporting tools and activities

Develop & update training documentation and conduct training to support business

Provides ongoing support and mentoring on business process management and improvement concepts, methods and tools.

Work with CI team to document new hire management position (Onboarding) training requirements

Monitor trouble tickets in Service Now and gather additional data as required

Root cause analysis for ERP system discrepancies

Communicate data irregularities to COE

NESTLE PURINA Aug 2008 - March 2013

SAP MFG & SD Trainer / Business analyst consultant

End-to-End Implementations

Translate business requirements into functional and technical scope and specifications

Configuration of warehouses and Bins for subcontractors & 3pl’s

Train & Support SD end users. Updated SAP training material as needed.

Trained SAP mfg. master data including BOM, MR, PV and the Purina supporting applications.

Post go-live support for mfg. and sub-contracting teams.

Data Validation, End user roles validation

Test data and process changes. Communicate results to stakeholders

Monitor messaging between SAP and SAM, FFMW, ROCKWELL and other legacy systems

Overview understanding of manufacturing touch points to MRP and DSP

Understand the importance of safety in the workplace

Travel to plant locations across North America to deliver SAP solutions.

Aveda / Estee Lauder Aug 2007 – May 2008

SAP Support OTC Business analyst

Responsible for troubleshooting and correcting end user errors in the sales order to cash process.

Root cause analysis for WM & LE ERP system discrepancies

First line support for end users. Train end user as needed

Pro-actively monitoring SAP looking for logistics issues before they become critical

SANYO ENERGY Apr 2004 – Aug 2007

SAP SCM / WM Analyst

Responsible for managing the movement of goods including production, receiving, shipping and inventory control process using SAP ERP system.

Responsible for managing suppliers.

Experienced configuration with SAP modules Warehouse Management (WM), Inventory Management (IM), Master Material (MM) and the complete sales order to cash process.

Supervise the workforce to ensure the processes and quality standards are being followed.

Pro-actively plan workload for the shift.

Created and documented inventory process being used for cycle counting and annual inventory.

Created user documentation and training for all logistics processes including shipping, receiving, delivery creation, transfer orders, sales orders and schedule agreement.

Assessed and strategized all aspects of training initiatives.

Provided training team leadership for end users training and support.

Posted go-live support for warehouse, inventory and shipping personnel.

Developed and documented user procedures, job aids, and practice exercises.

Updated SAP training materials to capture new business processes and SAP enhancements.

Researched and implemented packaging and shipping guidelines for (SDS) Supplier Direct Ship program for Ford service suppliers.

Meet with motor carriers to establish service and pricing. Follow up on all carrier issues.

Ability to perform work in the office and warehouse environment.

Good problem-solving skills.

Experienced with MS office including Windows 2000, XP, NT, Excel, Word, Lotus Notes and PowerPoint.

Experienced with AS400, CMMS, Covisint

Knowledge of safety in the workplace.

Trained in ISO/TS16949:2002 Internal quality auditor.

MEADWESTVACO 1978 – Apr 2004

SAP WM / Logistics Trainer and Support/Superuser, 2002 – Apr 2004

Taught order to cash process education and end user classes.

Responsible for the development of SAP courseware for ‘train the trainer’ and end user training. For both hourly and management end users in logistics processes. Included both GUI and RF based training.

Assessed and strategized all aspects of training initiatives.

Provided end-user training documentation and support.

Maintained master data for materials, customers, and vendors in the realm of new acquisition

Developed training strategy and delivered training for customer service reps.

Provided training team leadership for end users training and support.

Posted go-live support for customer service, warehouse, inventory and shipping personnel.

Provided instructor-led training to distribution center management, shipping, inventory and warehouse personnel.

Developed and documented user procedures, job aids, and practice exercises.

Updated SAP sales training materials to capture new business processes and SAP enhancements

Experienced in conducting both large classes and one-on-one training, both pre- and post-go-live.

Resolved IDOC errors.

Developed workarounds until permanent fixes put in place.

Sent to other Meadwestvaco locations to trouble shoot SAP.

Shipping and Receiving - Order Filler, Receiving clerk, Truck Driver and Freight Handler, 1978 - 2002

Certified Forklift Safety Trainer responsible for training and documenting training for compliance to OSHA standards.

Safely operate tractor trailer including following dot regulations for hours of service record keeping and hazmat placarding.

ST.JOE FRONTIER CASINO; CONSOLIDATED FREIGHT 1994 - 2003

Worked part time as table games dealer.

Worked part time as truck driver.

EDUCATION

Associates Degree of Civil Engineering

Platt College

ADDITIONAL TRAINING

Business Analysis Boot Camp ASPE

SAP Certification Extended Warehouse Management EWM

QAI Quality Training; ISO/TS16949:2002 Internal Quality Auditor

Missouri Western College; Excel 2003

Sarcom Seminar; How Adults Learn

Contracted Seminar; Change Management

Material Handling Safety Inc.; Comprehensive Forklift Training

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