ALEXA ROMERO MORENO

Charlotte, NC ***** 704-***-**** ad1p6z@r.postjobfree.com

Professional Summary

Experienced with customers satisfaction by making sure I can find what they are looking for. Communicating with others well, keeping a organized environment. Motivated with a solid hard working mentality. Experience managing difficult projects, such as time management. Open to trying new things as a way to gain more knowledge. Dedicated to my work and responsibilities. Skills

Shift Work

Goal Attainment

Money Transfers

Equipment Efficiency

Customer Care

Restaurant Operation

Rule Enforcement

Team Contribution

Banking Standards

Quick learner

Client- Focused

Time Management Skills

Work History

Shift Lead 06/2020 to 05/2021

Dairy Queen – 108B S Sharon Amity Rd, Charlotte, NC 28211 I handled transactions including credit, cash, exchange's, refunds, returns and complaints in a professionally way to ensure the costumer is satisfied Memorized over 30 items that are used on a daily basis. Trained and mentored new employees to maximize team performance. Hostess/Cashier 03/2021 to 11/2022

Stacks – 11100 Monroe Rd, Matthews, NC 28105

Happily greeted new and returning customers and provided the best costumer loyalty that i could give

Helped servers with drinks or anything they needed to guarantee the costumers experience is great

As well as taking to-go orders

Worked effectively with fellow team members in fast-paced and intense environments Greeted customers entering store and responded promptly to customer needs. Worked flexible schedule and extra shifts to meet business needs. Worked closely with shift manager to solve problems and handle customer concerns. Bank Teller 11/2022 to Current

First Citizens Bank & Trust – 8916 Albemarle Rd, Charlotte, NC 28227 Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Answered telephone inquiries on checking and savings accounts, loans, and lines of credit. Counted and packaged currency and coins.

Educated customers on use of banking website and mobile apps. Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Audited fellow teller currency to contribute to dual-control procedures. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Diploma 06/2022

East Mecklenburg High School - Charlotte, NC

Languages

Spanish

Native or Bilingual

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