Customer Service Specialist

Esther Dube

Customer Service Specialist

ad1p6y@r.postjobfree.com • 401-***-****

Linkedln • Warwick, RI, 02886

Results-oriented and dedicated professional with rich experience in enhancing customer satisfaction and loyalty. Adept at addressing inquiries and issues, fulfilling needs, and delivering exceptional service to increase acquisition rate. Skilled at utilizing various communication channels, including phone and email to provide prompt and effective solutions. Adept at managing inventory levels, maintaining accurate records, and steering cashier functions. Proficient in coordinating with diverse teams, thriving across fast-paced environments, and building strong rapport with clients. Equipped with strong communication, analytical problem-solving, organization, interpersonal skills and wisdom born of experience.

Areas of Expertise

Customer Service & Satisfaction

Product Knowledge & Delivery

Complaint Handling & Resolution

Verbal/Non-Verbal Communication

Client Relationship Building

Cash Management

Training & Development

Retail Loss Prevention

Administrative Support

Professional Experience

Medical Leave 2022 – 2023

Suffered from T-12 compression fracture and now fully recovered and ready to excel in my career.

CVS Health, Warwick, RI 2021 – 2022

Customer Service Associate

Collaborated with team members to create and implement effective sales strategies, conducted inventory checks, and restocked shelves, leading to fostering a well-organized store. Leveraged computer systems and software to access customer information, process transactions, and track inventory. Performed accurate-process sales transactions, including cash, credit, and debit payments, while adhering to CVS Health's cash policies and procedures.

Selected for training program aimed at obtaining Pharmacy Tech license and improved professional skills.

Attained higher level of customer satisfaction by addressing concerns, fulfilling demands, and maintaining store hygiene and safe environment.

Retail Visions LLC dba Gelissimo, Newport, RI 2006 – 2018

Owner/Manager

Established an e-commerce website.

Opened 18 distributors in the first 18 months of operation.

Sold only products made in the USA.

Handled all the marketing for the 21-store community known as Brick Market Place.

Wrote and recorded radio and television commercials for the merchant community.

Arranged for local personalities, such as the then-Mayor of Providence, to visit the merchants at Christmas time.

Hired local musicians to play in the courtyard on holidays.

Designed hanging signs for the three rows in Brick Market Place.

Additional Experience

Freelance Editor/Proofreader: Bailey Brook Farm by William A Kelly

https://www.amazon.com/Bailey-Brook-Farm-Autobiography-transcripts-ebook/dp/B00WHESNPQ

Classical Pianist / Instructor for 25 years

Education & Certification

Bachelor’s Degree

Boston University, Boston, MA.

RIDLT Certificate of Typing Proficiency (71 wpm)

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