Alicia Britt

Customer Service/Care

Titusville, FL 32780

ad1p6d@r.postjobfree.com

321-***-****

I have 20+ years of Customer Service as well as 5+ years of Customer Care. I can help with alot of your Customer Needs.

Authorized to work in the US for any employer

Work Experience

Covid Test Assembler

Monarch Global Health - Cocoa, FL

December 2021 to Present

I assemble Home Covid Test.

Health Screener

SNI Companies ( Carnival Cruise Line) - Port Canaveral, FL October 2021 to Present

I verify all Health documents for Negative Covid Test. Full Vaccinations before going on the cruise. Executive Customer Agent

Ttec Inc.

January 2018 to June 2019

I assisted customers with their hotel arrangements and bookings if needed to be changed or cancelled. Customer Advisor

Ttec/ Brookdale - Rockledge, FL

August 2017 to November 2017

I assisted families when it was time to find a nice living place for their Love Ones. We advised them of the places and set up their visits to see the places. Team Lead

Telecom Service Center - Rockledge, FL

January 2010 to March 2012

I supervised 30 agents to assist the customer with service for long distance. As well as Quality Assurance on their calls as well.

Customer Service Agent

Excell Agent Services - Rockledge, FL

January 1997 to March 2005

I did Directory Assistance for all around the world. Private Sitter

self-employed - Titusville, FL

April 2017

I sitter with elderly clients who need companionship or may need a little assistance. Education

High school or equivalent

Titusville High School - Titusville, FL

August 1982 to May 1986

Skills

• Call Center (10+ years)

• Customer Care (10+ years)

• CSR (10+ years)

• Customer Support (10+ years)

• Customer Service (10+ years)

• Computer operation (10+ years)

• Typing (10+ years)

• Assembly

• Picking & packing

• Packaging

• Quality inspection

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