Project Coordinator Management

Roxanne Mealer

Ph: 469-***-**** ● Texas, *****

e-mail: *********@*******.*** ● LinkedIn: https://www.linkedin.com/in/rmealer ● Skype: roxanne.mealer

Project Coordinator

SUMMARY

A result driven, meticulous, and accomplished professional; I have significant knowledge of information technology, administrative processes, and project administration skills. Process oriented, analytical, and pragmatic problem solver who successfully identifies roles; capitalizes on team members’ strengths and strives to develop cohesive relationships with team members and vendors, as well as advocating for clients.

Experienced with Project Management and ITIL Methodology.

Experienced in Financial, IT, Manufacturing and Retail industries.

Experienced with administrative management as team leader of 6 to 10 team members.

Experienced with Prosci change management methodology.

Experienced with MS Office Suite (Outlook, Excel, Word, PowerPoint).

TECHNICAL EXPERTISE

Waterfall, Agile, Microsoft Project, Clarity/CA PPM, SDLC, SharePoint, ITIL, ITSM, IT Change Management, Jira / Confluence, CMDB

Continuous Improvement: Coursework in Six Sigma

Software: Microsoft Office, HPAM, Atrium, Remedy, ServiceNow, Service Desk, Visio, Smartsheet, SharePoint, Microsoft Project

EDUCATION

Master of Project Management and Operations, Southern New Hampshire University, 2017

Bachelor of Science, Business Administration, Kaplan University 2012

EXPERIENCE

T-Mobile 8/2022 to 10/15/23

Project Coordinator, Contract

Monitor project deliverables, using clear and transparent communication with users and stakeholders to identify infrastructure assets, elicit updated attribute information and coordinate with team members to update the CMDB.

Use ServiceNow and OWL data collection to capture key metrics in researching assets, identifying owners’ and associated attributes.

Use data collection and reporting processes in Excel to capture key metrics of project activities and to provide reporting, utilizing pivot tables and charts.

Meet with and train asset owners in enterprise tagging standards and how to apply them in ServiceNow.

F&D Reports, Remote 5/2022 to 7/2022

Jr. Project Manager, Contract

Gather requirements from departments for Oracle NetSuite rollout.

Monitored project scope, schedule, staffing, communication, outside vendor, and contractual deliverables.

Established data collection, process assessments and reporting processes to capture key metrics of project activities and to provide reports.

Addressed internal or vendor issues that would impede project delivery and developed solutions. Tracked at risk metrics and facilitated actions to keep projects on schedule.

Opened and tracked tickets in Jira and coordinated with vendor in Smartsheet project plan.

Vacation 10/2021 to 1/2022

City of Hope, Remote 5/2021 to 10/2021

Project Coordinator: IT Infrastructure, Contract

Monitors project scopes, schedules, communications, outside vendors, and deliverables using Microsoft Teams in an Agile project to roll out an updated CMDB.

Under the direction of the senior manager of Infrastructure and the PMO, provided project costs and resource hour budgets for quarterly reports.

Data Collection using Power BI; to update infrastructure project lifecycles in Salesforce and update project reports.

Addressed internal or vendor issues that may impede project delivery and developed solutions.

Entered new project submittals and estimated budgets into ideation status in Salesforce CRM, for PMO and stakeholders to review and determine go / no go status.

Covid lockdown 4/2020 to 5/2021

LeHigh Hanson, Irving, TX 3/2020 to 4/2020

Project Assistant: IT Infrastructure, Contract

Chaired project meetings to monitor project scope, schedule, outside vendors, and deliverables.

Created Microsoft Project plan to track Waterfall project deliverables.

Assisted in developing departmental KPI’s and reporting methods.

Digital Realty, Dallas, TX 11/2019 to 2/2020

Project Assistant: Server Update Project, Contract

Coordinated hardware orders, from PO to delivery and installation, with off-site engineers on domestic and global sites.

Conducted virtual meetings, creating meeting agendas and minutes, using BlueJeans video conferencing, with site teams, to troubleshoot and resolve issues.

Entered change orders and followed tickets through to completion.

Circulated DocuSign documents for approvals to onsite managers and upper management for procurement team to initiate orders and shipping.

Kathryn Wall, Quest Counseling, Ennis, TX 11/2018 to 8/2019

Project Assistant: Infrastructure and Facilities

Outlined design concepts for social media and website marketing for owner.

Updated client physical and electronic files with current insurance and billing information, obtained from clients, and set up files to track billing in QuickBooks.

Facilitated the physical move to a new office to relocate office furniture and computer equipment.

Wells Fargo, Remote 6/2018 to 10/2018

Project Assistant: IT Infrastructure, Windows 10 Rollout, Contract

Responsible for validating Microsoft 10 rollouts, using an Excel report distributed by the engineering team to follow up with device owners, determine the reason for failures and resolve the issues.

Used V-lookups in matching equipment to users and created reports for project team.

Coordinated activities with device users on failed rollouts to reschedule rollout dates, address issues and train users on requirements.

PNC Bank, Dallas, TX 4/2017 to 1/2018

Project Assistant: Strategic Initiatives, Contract

Provided project support for five project managers and eleven projects, in Waterfall and Agile environments by entering project resources, budget information and asset documents in Clarity.

Collected database data to update project tasks and budget. Reviewed and attached required phase gateway documents in Clarity (CAPPM) for gateway approvals. Provided project status reports to PM’s and prepared bi-weekly PowerPoint presentation to keep stakeholders, internal and external, informed of progress and costs, risks, and issues. Used ServiceNow to create change tickets for development and infrastructure projects.

Audited budget submissions and notified PMs of errors or anomalies that needed to be resolved.

Chaired virtual meetings with vendors and development teams to collaborate and resolve issues.

Capital One, Plano, TX 2/2017 to 4/2017

Project Assistant: IT Infrastructure and Asset Management, Contract

Managed tasks in asset management projects, i.e.: classroom and event setups, refresh programs, new facilities and moves to provide workspaces on time.

Provided guidance to internal and external requesters to determine physical space, hardware, and software requirements for their request, to include workstations, camera equipment, telephone systems, etc.

Created and updated a Waterfall project tracking spreadsheet; dashboard and risk matrix to track projects and publish information in SharePoint for engineering team updates.

Using V-lookups and pivot tables created equipment and resource matrix.

Scheduled projects with engineers and assisted with travel and shipping arrangements.

Atos North America, Remote 10/2014 to 7/2016

IT Change Analyst: IT Infrastructure, Contract

Coordinated with 5 IT service managers (ITSMs) and 10+ engineers, in a global environment, assessing changes, submitting change requests, and documenting change requirements in the ServiceNow change management database (CMDB)

Regularly audited CMDB uploads for hardware bandwidth, compatible attributes, and ensured security configurations were applied, to guarantee completion and customer satisfaction.

MoneyGram, Dallas, TX 3/2014 to 7/2014

Project Administrator: Process Improvement Initiatives

Managed meetings with team members to create and update project schedule, using Microsoft Project.

Created PowerPoint presentations for executive staff, with monthly project budget and project completion data.

Created training plan and documents for offshore team by documenting accounting teams’ keystroke videos.

Atrium, Dallas, TX 11/2013 to 2/2014

Project Administrator: IT Project Management Office

Created and updated project timeline for five offsite manufacturing plants, using Microsoft Project

Collected data and input into Access database to record project costs and cost estimates

Created executive dashboard in SharePoint, incorporating Excel pivot tables with activity lists and costs in graphic presentation

Chaired project update meetings with off-site PM’s

Dell Computer Corporation, Plano, TX 4/2013 to 10/2013

Project Administrator: It Service Management

Added configuration items into the ServiceNow change management database (CMDB)

Input change orders and determined expense versus Capex change requests and routed to appropriate teams

Processed customer service and change requests and assigned appropriate engineers to do the work

Tracked change tickets in ServiceNow, to keep projects on track and identify issues to completion and customer approval

VOLUNTEER ACTIVITIES:

Started a class at Southeast Dallas Emergency Food Bank to teach women computer skills.

Counseled children that were the victims of abuse in a court ordered program.

Camp counselor for children with disabilities.

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