Ermal Marku

ad1p60@r.postjobfree.com • 917-***-****

Profile

Experienced professional with excellent communication & leadership skills. Customer-focused & detail-oriented, exhibiting organization & strategic planning skills. Passionate about helping people. Looking for a new residential manager position where hard work & experience will be highly valued. Experience

Resident Manager

Greystar-RiverEast New York, NY

June 2022-Present

Manages the daily physical operations of a luxury high-rise building with 196 units; Supervises & supports a team of 8 Union members/employees consisting of porters & concierge.

Prepare/Turn apartment homes for new residents. Perform move-in & move-out inspection & schedule vendors as needed.

Maintain all building systems-HVAC system, boilers, cooling tower, PTAC units, sprinkler system, fire controls, chiller absorption, automatic & manual fire pumps, locks/keys.

Inspect work performed by vendors & contractors to ensure work, materials & service meet quality standards.

Complete all work orders generated from resident requests for service.

Inspection of all building mechanicals to ensure fully operational.

Develops standards for the cleanliness & overall appearance of the community’s grounds, amenities, building exterior etc.

Resident Manager

Greystar-Renoir House New York, NY

December 2019-June 2022

Manages the daily physical operations of a luxury high-rise building with 152 units; Supervises & supports a team of 7 union employees consisting of porters & concierge.

Prepare/Turn apartment homes for new residents.

Maintain all building systems-HVAC system, boilers, cooling tower, PTAC units, sprinkler system, fire controls, chiller absorption etc.

Inspect work performed by vendors & contractors to ensure work, materials & service meet quality standards.

Complete all work orders generated from resident requests for service.

Develops standards for the cleanliness & overall appearance of the community’s grounds, amenities, building exterior etc.

Supports team with planning & executing resident events. Resident Manager

Greystar-19 Dutch New York, NY

December 2017- December 2019

Manages the daily physical operations of a luxury high-rise building with 483 units. New Construction; High-tech. Supervises & supports a team of 14 employees consisting of concierge & porters.

Prepare/Turn apartment homes for new residents. Move-in & Move-out inspections. Scheduled vendors as needed.

Maintain all building systems-HVAC system, boilers, cooling tower, PTAC units, sprinkler system, fire controls, chiller absorption, PRV valves, emergency generator etc.

Complete all work orders generated from resident requests for service.

Develops standards for the cleanliness & overall appearance of the community’s grounds, amenities-simulation room, kids’ playroom, rooftop, lounge, building exterior etc. Resident Manager

Greystar-The Cole New York, NY

October 2015-December 2017

Manages the daily physical operations of a luxury high-rise building with 161 units; Supervises & supports a team of 7 employees consisting of porters & concierge.

Prepare/Turn apartment homes for new residents.

Maintain all building systems-HVAC system, boilers, cooling tower, PTAC units, sprinkler system, fire controls, chiller absorption, Chemical Testing & logging accordingly.

Inspect work performed by vendors & contractors to ensure work, materials & service meet quality standards.

Complete all work orders generated from resident requests for service.

Identified & resolved building maintenance issues relating to carpentry, masonry, painting, pest control.

Resident Manager

Sandberg-E.L.K Investors/Northbrook Partners New York, NY December 2005-October 2015

• Manages the daily physical operations of two rental apartment buildings; One with 86 units & a co-op with 10 units. Supervises & supports a team of 6 employees.

• Identified & resolved building maintenance issues relating to carpentry, masonry, painting, pest control. Develops standards for the cleanliness & overall appearance of the community’s grounds, amenities, building exterior etc.

• Maintain all building systems-HVAC system, boilers, cooling tower, PTAC units, sprinkler system, fire controls, chiller absorption etc.

• Inspect work performed by vendors & contractors to ensure work, materials & service meet quality standards.

• Complete all work orders generated from resident requests for service. Communicated with Property Manager regarding repairs needed.

• Managed all capital improvement projects, including window replacement, façade repairs, lobby & hallway renovations.

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Handyman

AIMCO- New York, NY

March 2000-December 2005

• Performed overall maintenance to equipment, materials & tool inventory of a 205 unit building. • Reconditioned & renovated damaged furniture & order new pieces if needed. • Maintained overall appearance of the community’s grounds, amenities, building exterior etc. • Performed preventative

& restoration tasks on a weekly basis.

• Repaired electrical & plumbing & HVAC issues effectively.

• Pulled damaged carpeting & wood flooring.

• Notified supervisor of faulty materials & operations. Certifications & Awards

NYC Fire Department

• S12 City Wide Sprinkler System

• S13 City Wide Standpipe System

• S14 Standpipe & Sprinkler city wide multi-zone high rise system

• S95 supervision of fire alarm control panel

• P99 con low psi oil burn

• OSHA hazard recognition training

• consolidated fire safety dept. office/hotel/motel z-50

• Environmental Protection agency asbestos awareness Greystar Service Supervisor of the Year

2016 North East Region (PA, MA, NJ, NY)

Skills

• Supervision & Management

• Staff support & development

• Inventory control & maintenance

• Experience with high tech building systems

• Logistics & Event planning

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