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Customer Service Human Resources

Location:
Lynchburg, VA
Salary:
40
Posted:
December 05, 2023

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Resume:

Adetoro Lois Doyinsola

Senior Administrative Executive

A Senior Administrative Executive with over 13 years of accumulated experience in a professional environment across administrative, finance, communications, and human resource roles. I am proficient in the use of Microsoft Office software such as Excel and Microsoft Word and have completed a management course with the Nigeria Institute of Management (NIM). I seek to be one of the best hands in a dynamic organization that provides an opportunity for maximum contribution to corporate growth, professional maturity, challenges for personal growth, and above all realization of corporate objectives. ad1p5h@r.postjobfree.com +1-434-***-**** 101 Paddocklane Forest Va, 24551 WORK EXPERIENCE

Project Manager

Tera and Pico Construction Limited

01/2021 - Present, Osogbo, Osun State.

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

Handle all incoming and outgoing banking transactions on behalf of the company

Implement company policies regarding documentation and accounting of receipts and other financial information Preparing status reports by gathering, analyzing, and summarizing relevant information.

Administrative Manager

DAV-RIC Nig Ltd

04/2019 - 01/2021, Ibadan, Oyo State

Oversee the administrative operations of Dav-Ric Nig Ltd and also be in charge of the department’s day-to-day functions as well as supervising and supporting staff.

Spearhead the smooth and profitable operation of the company’s human resources department.

Supervise and provide consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.

Human Resources/ Admin Officer

Plantation Industries Limited.

11/2015 - 09/2017, Akure, Ondo State

In-charge of sta ffrecruitment and oversaw the Staffs' welfare, Security, Conduct Appraisals & also Maintained all Staff's records. Took leadership role in developing a culture that enabled employees to perform in accordance to a firm’s objectives. Organized a filing system for important and confidential company documents.

Branch Manager (Administration)

Self Reliance Advancement Programme

Microfinance Bank

11/2014 - 02/2015, Akure, Ondo State

Processed loans for Clients (Micro-scheme loans), handled Preparing Payroll & Preparation of Cheques and computed disbursements, repayments and deposits via MAMBU.

Hired and trained administrative staffs.

Oversee day-to-day operations & develop organizational policies. HIGHLIGHTS AND SKILLS

Great verbal and written communications skills

Good leadership, Teamwork & team building skills

Well-organized with Data entry & Customer Service

skills

Accuracy when computing and managing numbers

Proven leadership and decision-making abilities in a business setting

Discretion with personal and confidential

information

Proficient in use of Accounting Software, Basic

Payroll Software & Personnel Management

application

BIO DATA

Date of Birth

20th March,1987

Gender

Female

State of Origin

Oyo State, Nigeria

EDUCATION/CERTIFICATIONS

Certificate of National Service

National Youth Service Corps (2009)

B.Sc. Economics and Development Studies

Igbinedion University, Okada (2008)

West African Senior School Certificate

Examination

The West African Examinations Council (2003)

First School Leaving Certificate

First School Leaving Certificate Examination (1997) PROFESSIONAL AFFILIATION

Basic and Advance Payroll Training

Sage HR & Payroll (2015)

Personnel Management Training

Sage HR & Payroll (2015)

Proficiency Certificate in Management (Chartered)

Nigerian Institute of Management (2012)

Responsibilities/Tasks

Responsibilities/Roles

Responsibilities/Roles

Responsibilities/Tasks:

Page 2 of 2

WORK EXPERIENCE

07/2013 – 10/2014

Business Development/Administrative

Manager

Tera and Pico Construction Limited

Osogbo, Osun State.

Oversaw the administrative and accounts section of the company and controlled all project financing schedule as well as assigned funds for running projects.

Prepared proper Resource scheduling for all projects. Spearheaded all Human resources Management for tha firm. 04/2012 – 07/2013

Customer Care Representative

Communication Network Service Support

Limited

Ilorin, Kwara State

Was responsible for troubleshooting and resolving of customer complaints, which also involves compensation for

inconveniences and unaccounted deductions.

01/2010 – 04/2012

Marketing Executive

Virtual Global Impressions

Garki, Abuja

Developed marketing strategy and Liaised between our customers and Office Administrators.

Introduced Mobile Advertisement to clients and got them to digitize their businesses.

Worked on Abuja Schools projects and Organized events for our clients to appreciate them for their patronage.

11/2008 – 10/2009

Administrative Assistant

Federal Capital Development Authority

Area 11, Garki Abuja.

National Youth Service Corps

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking

appointments and preventing conflicts.

Maintain polite and professional communication via phone, e- mail, and mail.

PROFESSIONAL AFFILIATION

Microsoft Office Users Specialist

(November, 2009)

How May I Help You? Training

MTN Customer Care Training (Apri,l 2012)

Food Safety Management System Certification (2016)

COURSES

Idea Auditing and Accounting Application.

(December, 2009)

Reimbursement Training

Industrial Training Fund (April, 2017)

LANGUAGES

English

Yoruba (Nigeria)

INTERESTS

Administration Customer Relations

Human Resource Management

REFERENCES

Available on Request

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks



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