Customer Service Loan Processor

Sandy Twitchell

Kansas City, KS *****

Objective:

Experienced mortgage professional with origination, processing, pre-underwriting and closing experience seeking an opportunity to establish new relations with a progressive company.

Accomplishments/Skills:

Proactively request documentation as required per underwriting decision and subsequent clearing of conditions to ensure all credit policy and procedures are met.

Process FHA/VA programs in accordance with requirements dictated by the Department of HUD and Veteran Affairs.

Ensure that all credit and appraisal documentation meet the necessary requirements and are completed properly.

Monitor personal pipeline to ensure timely submissions as required to meet necessary deadlines and closing.

Education:

Shawnee Mission East

High School Diploma

Skills:

Accuracy

Compliance

Disclosures

Documentation

FHA Loans

Judicial

Loan Closing

Proactive

Submittals

Professional Experience:

Spectrum (Contract via Talent Bridge)

June 2023 – August 2023

Fraud Investigator

Call center.

Verifying customers in public records.

Multitasking systems.

Doordash

June 2022 – current

Delivery deliver

Fountain Mortgage – Remote May 2021 to May 2022

Loan Processor

Analyse financial documents bank statement, pay stubs.

Send request through blend if other documents are needed for the upfront review.

Working with FHA / VA and conventional loans.

Submitting loans to underwriting for conditional approval.

Encompass 360.

First Mortgage Solutions – Remote May 2020 to May 2021

Loan Processor

Reading and reviewing financial documents in order to make sound financial decisions.

Working directly with Underwriters and loan officers to understand the financial picture of the customer.

Working with FHA / VA and conventional loans.

Ordering verifications of employment, homeowners’ insurance, condo docs and reviewing appraisals.

Encompass 360.

NBH Bank (Contract via Bank Midwest) – Remote May 2019 to May 2020

Loan Processor

Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.

Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.

Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

First Trust Financial, Kansas City, MO May 2017- May 2019

Loan Processor

Received loans from the loan officer, reviewed all documents for accuracy, and double-checked income and asset documents.

Ordered title documents, homeowners’ insurance and payoffs.

Updated the system, made any changes necessary, reran the automated system, and emailed loan officer if anything was missing.

This was a broker shop, and we used several different lenders, so at that point would upload all documents to whichever lender we were using at the time.

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